3 of 3 Knowledge Transfer Jobs in Gloucestershire

Problem Management Process. Create and update process documentation and user guides. Collaborate with other PentenAmio teams to drive incident and problem resolution. Assist the Operations team with inter-team knowledge transfer and workload integration. Providing management updates for service or customer issues What we're looking for Technical Proficiency and good troubleshooting ability Experience with Windows and Linux … Desktop environments A fundamental understanding of IT networks Certification in or a good working knowledge of ITIL Proficient in use of ITSM ticketing systems (e.g., Freshdesk, Jira, ServiceNow) Proficient in use of knowledge systems (Confluence, SharePoint) Proficient in Microsoft Office Service Desk experience Customer focused Excellent communicator face to face and online Desirable skills: Experience in Secure communications … Unix experience Knowledge of Wi-Fi networks Experience with Apple mobile device management Qualifications & Eligibility To be eligible for this position you must: Be an British citizen; and Hold or be able to obtain a NSV-DV clearance. Previous experience as a Service Desk Analyst Please Note: This role involves participating in an on-call roster and occasional after More ❯

planning, and design assurance throughout the delivery lifecycle Guide infrastructure teams during implementation to ensure delivery aligns to the intended design Contribute to testing and go-live readiness; support knowledge transfer to operational teams ✅ Ideal Experience: Extensive experience as an Infrastructure Architect on large-scale D365 programmes Strong track record delivering architecture in multi-entity, complex environments Broad … technical knowledge: hybrid cloud, identity (Azure AD), security, integrations, performance, scalability Comfortable working across multiple business units and delivery partners Excellent communication and documentation skills; confident in planning and governance conversations 📅 Start: ASAP 📍 Location: Hybrid - 2-3 days per week in Gloucestershire/Somerset/Worcestershire area 🧾 Duration: 6 months initially 💷 Rate: Outside IR35 - Competitive More ❯

defined portfolio, and assist in incident and problem resolution across the Business. Fulfil service requests, using escalation procedures when required in accordance with ITIL®. 6.Collaborate, define and share knowledge, learning from others to develop technical skills in order to provide resilience in key areas. Create and maintain support documentation, enabling resiliency and knowledge transfer within the … team. Define and maintain Knowledge Articles to enable the cascading of information to the ServiceDesk. 7.Work closely with 3rd parties and stakeholders to build strong relationships. Achieve swift resolutions to incidents requiring escalating outside of the ICT department. 8.Contribute towards scheduling, testing and the execution of releases of software, ensuring all parties are kept informed throughout and escalating where More ❯