incl. email, Teams, security). • Microsoft Windows Server and Desktop environments. • Mac OS support (desirable but not essential). • PC hardware troubleshooting and software installation. • Understanding of basic networking (LAN/WAN, routers, Wi-Fi). • Experience with managed Wi-Fi and backup systems (desirable). • Virtualisation technologies (e.g., VMware, Hyper-V) – preferred. • Prior experience working in a Helpdesk or More ❯
maintain a knowledge base of technical and non-technical documentation for IT support and self-service use. Experience and Qualifications: Basic understanding of Ethernet, TCP/IP, DHCP, DNS, LAN, WAN, and VPN technologies. Knowledge of Microsoft Client operating systems. Experience with ticket management systems. Understanding of software licensing and hardware management. Exposure to remote support software. Proficiency with email More ❯
and virtualised cloud services. Hands-on experience with Wi-Fi installation and configuration (Ruckus & Ubiquiti/Unifi preferred). Cloud telephony design and implementation. Knowledge of SIP, broadband, and LAN infrastructure (testing, terminating, and design). Experience with CRM/ticketing systems. Full UK driving licence. Excellent communication and planning skills. Professional, proactive, and customer-focused approach. Desirable Skills & Certifications More ❯
with IT hardware, cloud, Azure & virtual environments Wi-Fi installation/configuration (Ruckus or Ubiquiti/Unifi is a plus) Cloud telephony design & implementation Good understanding of SIP, broadband & LAN infrastructure A confident, customer-focused approach Full UK driving licence Bonus points if you have Microsoft, CCNA or FortiGate certifications Experience with VMWare/Hyper-V Firewall experience (FortiGate ideal More ❯
