26 to 36 of 36 Major Incident Management Jobs in the UK

continuity dependencies. Provide meaningful governance, reporting and assurance to senior stakeholders on DR and BC readiness, resilience posture, identified risks and remediation activity. Ensure incident response, cyber resilience and major incident management processes integrate seamlessly with the wider DR and BC framework. … leader during major incidents and recovery events, helping to coordinate response activities and drive business recovery outcomes. Promote a strong culture of resilience across the organisation by increasing awareness and understanding of DR and BC responsibilities at all levels. What skills & qualifications you will need: Experience managing or supporting ...

Role The Network Engineer – L3 (UCC) provides advanced operational support, configuration management, and performance optimisation across unified communications platforms for financial services clients. This is a hands-on, client-facing role focused on resolving complex incidents, executing controlled changes, and maintaining high-performing, secure UCC environments. You will play … compliance requirements Maintain and validate configuration baselines across Teams Voice, Direct Routing, and endpoints Monitor and optimise service performance using CQD, analytics, and incident trends Administer UCC platforms including Teams, Exchange Online integration, and collaboration tools Collaborate with Network, EUC, vendors, and service teams to resolve dependencies Support major ...

with service desk and third-line teams to resolve incidents, requests, and problems efficiently. You will also take ownership of end user device lifecycle management, ensuring reliable and secure technology for colleagues. Client Details Our client is a well-established organisation with a strong reputation for innovation within … resolving support tickets in line with defined KPIs Providing deskside support for end user devices, office hardware, meeting rooms, and local infrastructure Supporting major incident management and disaster recovery activity Maintaining and contributing to the knowledge management database Managing device lifecycle processes including builds, deployments, recovery ...

infrastructure or managed services Strong VMware, Azure, Windows Server, and Linux expertise Experience with enterprise backup and disaster recovery solutions Proven technical leadership and major incident management experience Knowledge of ITIL service management and change control Scripting and automation experience (PowerShell and/or similar ...

best practice design, maintenance, monitoring, and continuity planning. To provide day-to-day leadership of a 3rd Line Network and Communications team, including performance management and delivery against strategic objectives. Take ownership of complex technical incidents and major outages, driving resolution while communicating effectively with both technical … with external partners. Apply specialist expertise to troubleshoot, analyse, and resolve technical issues, while supporting security, and data protection standards. Contribute to service improvement, major incident management, and change processes, with a focus on supporting safe, reliable, and digital services. About us We are passionate about providing ...

well as transformational projects. The role combines hands-on technical development (including automation with tools like UIPath as well as SQL Server database management) with leadership responsibilities, including mentoring junior staff, supporting service improvement, and contributing to strategic digital initiatives. Y You will be working closely with internal teams … bespoke web applications Working with stakeholders across partner organisations to gather requirements and deliver user-focused solutions. Contributing to service continuity, disaster recovery, and major incident management activities Producing and maintaining technical documentation to support system understanding and knowledge transfer Participating in change and problem management ...

strategic technology decisions are aligned with business priorities, operational requirements and long-term network evolution. Own the end-to-end technical solution for a major UK enterprise managed service customer. This is a dedicated, principal-level Cisco network engineering role on a complex, multi-site data network, the technical … authority the customer turns to. You'll be the senior technical voice the customer trusts during major incidents, the engineer who finds ways to improve the network and save money, and the person calm enough to stand the technical line when something sits outside the scope. The Business ...

incidents. Troubleshoot issues using logs, configuration reviews and SQL queries. Own incidents through to resolution, ensuring accurate prioritisation and SLA compliance. Participate in major incident management and provide timely customer updates. Perform first-line diagnostics and escalate issues where required. Ensure requests are validated, compliant and delivered … Strong troubleshooting and analytical skills. Good understanding of ITIL 4 principles. Strong SQL skills for querying, data validation and troubleshooting. Excellent communication and stakeholder management skills. If you'd like to hear more about this opportunity then please get in touch with any questions that you have ...

Hybrid Working 2-3 days in office | West Midlands We're recruiting for an experienced D elivery Manager/Delivery Lead to join a major consultancy delivering large-scale digital transformation programmes. This is a delivery leadership role focused on ownership, control, governance, and people leadership - ideal for someone … candidates who can clearly demonstrate experience with: Leading medium-to-large delivery teams Managing interdependencies across teams or suppliers Budget ownership and financial accountability Major incident management and service recovery Delivery recovery/success planning Strong people leadership and mentoring Agile delivery within complex environments This ...

support servers, storage, backups, and virtual environments. Assist with patching, vulnerability remediation, endpoint security, MDR, and SIEM solutions. Support ITIL service desk processes, change management, and major incident management. Essential Skills & Experience Microsoft 365 and Entra ID administration. Intune MDM and Conditional Access fundamentals. Active Directory … DHCP. Strong networking fundamentals (VPN, VLAN, TCP/IP, Wi-Fi). Endpoint security, antivirus management, and EDR concepts. Excellent troubleshooting and customer service skills. Experience working within a structured IT support environment. Technologies Windows Server 2016/2022/2025, VMware ESXi, Windows 11, Ubuntu LTS, Dell PowerEdge ...

support the delivery and continuous improvement of cloud services in a fast-paced IT environment. This role plays a key part in a major transformation programme, helping evolve service delivery practices and supporting the transition to a new IT Operations partner. Key Responsibilities Analyse cloud service usage and produce … clear, tailored reports for stakeholders. Act as an escalation point for cloud incidents and support major incident management. Maintain ITIL-aligned processes and keep knowledge resources up to date. Drive service improvements and contribute to service review meetings. Collaborate with business and IT teams to define requirements ...