26 to 50 of 98 Major Incident Management Jobs in the UK

Capita in Belfast is seeking a Senior Major Incident Manager to lead the Major Incident Management team within a 24x7 incident response operation. You will coordinate complex incidents, ensure timely resolution within SLAs, and drive continuous improvement across Capita services. The role requires strong … leadership, expertise in ITIL-aligned incident management, and the ability to mentor staff while collaborating with cross-functional teams. #J-18808-Ljbffr ...

well invest in you!. Job Description Roles & Responsibilities Service Transition & Operational Readiness:Support new service onboarding, service acceptance, transition into BAU support. Customer Management:Handle customer escalations, issues, problems, risks, and service requirements, acting as the primary point of contact and trusted advisor. Governance:Chair operational and service … governance forums, driving actions, decisions and continual improvement across multiple stakeholders. Operational Management: Managing competing priorities across operational support and project delivery. Supplier Management: Coordinate internal and third-party delivery partners, ensuring aligned service delivery and accountability against agreed SLAs and KPIs. Major Incident & Escalation Management ...

continuous improvement of core enterprise technology services, ensuring high-quality, reliable and user-focused services across WPP. The role will own service performance, service management, and the service desk, while also leading key vendor and partner relationships to deliver strong operational outcomes and a consistently positive colleague experience.What … doing:Service Delivery LeadershipLead the end-to-end delivery of core services, inc. overseeing the Service Desk and owning Service Management to ensure stable, secure and reliable services for colleagues across WPP.Own operational service performance, with clear accountability for service quality, availability, responsiveness, resilience and continual improvement.Oversee service management ...

continuous improvement of core enterprise technology services, ensuring high-quality, reliable and user-focused services across WPP. The role will own service performance, service management, and the service desk, while also leading key vendor and partner relationships to deliver strong operational outcomes and a consistently positive colleague experience. What … doing: Service Delivery LeadershipLead the end-to-end delivery of core services, inc. overseeing the Service Desk and owning Service Management to ensure stable, secure and reliable services for colleagues across WPP.Own operational service performance, with clear accountability for service quality, availability, responsiveness, resilience and continual improvement. Oversee service ...

Support to manage and support critical enterprise AI based applications in a fast-paced production environment. The role requires hands-on expertise in monitoring, incident management, troubleshooting, release support, and ensuring high availability and stability of business-critical platforms. In this role, youll make an impact … analysis (RCA) for recurring issues and drive permanent fixes. Analyze production logs, identify failure patterns, and create actionable dashboards to improve service monitoring and incident response. Coordinate with development, infrastructure, database, network, and business teams for issue resolution. Support application deployments, change requests, weekend releases, and post-release validations. ...

join its IT department. Reporting directly to the Head of IT , this role offers the opportunity to lead on infrastructure design, service improvement, major incident management and the delivery of strategic technology projects across a complex and evolving environment. This is an ideal position for a senior … secure, resilient and high-performing IT services. The Role As Systems Engineer, you will act as a senior technical authority responsible for the design, management and continual improvement of critical infrastructure platforms, network services and enterprise applications. You will take ownership of key systems, provide third-line support ...

incidents, ensuring they are resolved efficiently within agreed SLAs. Maintain detailed records of investigations and resolutions for reporting and analysis. Participation in problem management & major incident management, as required. Conduct audits on accounts/AD groups, including cleaning up leavers and users with revoked access.Support system … issues, performing high-level analysis, and keeping stakeholders informed.Offer testing for initiatives such as black building and DR scenarios.Implement a status page solution for incident updates.Collaboration & Stakeholder EngagementWork closely with cross-functional teams to ensure effective resolution of cases and incidents. Liaise with external managed service providers to support ...

Manager is responsible for the end-to-end ownership of the Treasury systems support model, ensuring delivery of Treasury outcomes through effective governance, performance management, and coordination of L2, L3, Business Partner, and vendors. The role aligns closely to a Technical Product and Platform Manager, ensuring that the Treasury … platforms and governance Strong leadership and communication skills Service Delivery & Treasury Platform Governance Ensures Treasury systems consistently support business operations, decision-making, and risk management through strong service governance and performance oversight. Own the Treasury systems support model and service performance Define and manage KPIs, SLAs, and service standards ...

their team in either Guernsey or Jersey on a full-time, permanent basis. In this pivotal role, you will lead the day-to-day management, governance, and continual improvement of technology services. Reporting to the Senior Manager, Technology, you will ensure that IT services remain reliable, secure, and resilient … aligned with business needs, customer expectations, and regulatory requirements. This is a fantastic opportunity for a service-focused technology professional to enhance IT service management practices, drive operational excellence, and contribute to continuous improvement across a complex technology environment. You will act as a key link between Technology, business ...

their team in either Guernsey or Jersey on a full-time, permanent basis. In this pivotal role, you will lead the day-to-day management, governance, and continual improvement of technology services. Reporting to the Senior Manager, Technology, you will ensure that IT services remain reliable, secure, and resilient … aligned with business needs, customer expectations, and regulatory requirements. This is a fantastic opportunity for a service-focused technology professional to enhance IT service management practices, drive operational excellence, and contribute to continuous improvement across a complex technology environment. You will act as a key link between Technology, business ...

Linux, virtualisation, cloud, middleware, networking, storage, and enterprise platforms, with extensive experience managing large-scale patching programmes within highly regulated environments. Responsibilities Security Patch Management Lead the planning, scheduling, deployment, and governance of security patches across the bank's core infrastructure. Assess security vulnerabilities and determine patching priorities based … operational stability throughout patch deployment activities. Develop rollback and recovery strategies for infrastructure changes. Perform impact assessments and risk analysis before production deployments. Support major incidents arising from infrastructure changes and security patching activities. Vulnerability & Security Management Work closely with Cyber Security and Vulnerability Management teams ...

user technology services across a multi-site organisation. The chosen Candidate will be responsible for TechBar and desktop support, hardware and software asset management, major incident response and the performance of third-party technology support providers. This is a key operational leadership role, combining service delivery, supplier … management and continuous improvement. Key Responsibilities Lead the day-to-day delivery of TechBar and desktop support services, ensuring strong SLA performance and customer satisfaction. Manage third-party support providers, setting service standards, monitoring performance and leading regular service reviews. Own hardware and software asset management, including lifecycle ...

user technology services across a multi-site organisation. The chosen Candidate will be responsible for TechBar and desktop support, hardware and software asset management, major incident response and the performance of third-party technology support providers. This is a key operational leadership role, combining service delivery, supplier … management and continuous improvement. Key Responsibilities Lead the day-to-day delivery of TechBar and desktop support services, ensuring strong SLA performance and customer satisfaction. Manage third-party support providers, setting service standards, monitoring performance and leading regular service reviews. Own hardware and software asset management, including lifecycle ...

Support Analyst with 1st and 2nd Level Treasury Systems Support – FIS Integrity FIS Integrity -Treasury and Risk Management System Support Analyst with 2nd Level experience. Our Client is in the process of implementing a global rollout of FIS Integrity Treasury and Risk Management System. Must have at least … financial systems support The Client is ideally looking to recruit at least 1 years experience of working with and supporting FIS Treasury and Risk Management System FISIntegrity. This is a 2nd level implementation and support position. Operational Platform Monitoring & Treasury Process Assurance Ensures uninterrupted execution of Treasury‐critical processes ...

observability, and operational excellence of technology services while maintaining strong alignment with business objectives. This role serves as the primary owner of service health, incident and problem management, operational governance, continuous service improvement, and stakeholder engagement. The Service Manager partners closely with engineering, platform, infrastructure, security, and business … teams to deliver stable, resilient, and high-performing services that align with business objectives and customer expectations. The role drives proactive risk management, operational maturity, automation, and service improvements while ensuring adherence to established operational processes and governance standards. The role also provides leadership across incident, problem, change ...

security compliance, and a positive customer experience. The post holder will lead operational teams, manage service delivery processes, oversee infrastructure and cloud operations, coordinate major incident response, and ensure operational readiness across all supported services. Key Responsibilities People and Operational Leadership Lead and manage service desk, infrastructure … succession plans and strengthen team capability to reduce reliance on key individuals. Foster a culture of accountability, collaboration, customer focus, and continuous improvement. Service Management Ensure incidents, service requests, and operational activities are managed within agreed service level agreements (SLAs). Chair operational review meetings and monitor ...

Technology Enablement, you'll shape the future of Technology Operations, leading a diverse team responsible for service delivery, application support, workplace technology, service management and major incident response. You'll play a pivotal role in ensuring our technology services are resilient, reliable and continuously improving, whilst helping … outstanding service experiences, we'd love to hear from you. What you'll be doing Leading Technology Operations across business applications, workplace technology, service management and support functions. Creating a flawless support experience for colleagues and commercial partners through high-performing service desk and operational teams. Driving service availability ...

seeking a Ticketing Systems Lead to lead the operational performance, support, and continuous improvement of customer-facing systems and field devices within a major public transport programme. This role goes beyond traditional IT support - it requires ownership of live operational technology , including ticketing systems, validators, gates, kiosks, and other … passenger-facing devices that are critical to daily service delivery. You will lead a multi-disciplinary team responsible for ensuring high availability, rapid incident response, and seamless customer experience across all front office technology. Key Responsibilities Lead the end-to-end support and operation of front office systems ...

seeking a Ticketing Systems Lead to lead the operational performance, support, and continuous improvement of customer-facing systems and field devices within a major public transport programme. This role goes beyond traditional IT support - it requires ownership of live operational technology , including ticketing systems, validators, gates, kiosks, and other … passenger-facing devices that are critical to daily service delivery. You will lead a multi-disciplinary team responsible for ensuring high availability, rapid incident response, and seamless customer experience across all front office technology. Key Responsibilities Lead the end-to-end support and operation of front office systems ...

WORK WITHYou’ll join Bain’s Technology Solutions Group (TSG) and work closely with teams across Global Technology Operations, Product Engineering, Service Management, Security Operations, and other technology functions around the world.You’ll lead a globally distributed Tier 2 Operations capability spanning infrastructure, digital workplace, and cloud operations. … also lead our Vulnerability and Patch Management Centre of Excellence, partnering across technology and security teams to strengthen service reliability, operational consistency, vulnerability remediation, and readiness across our global technology environment.WHERE YOU’LL FIT WITHIN THE TEAMAs IT Operations Director, you’ll lead the day-to-day operations ...

WORK WITHYou'll join Bain's Technology Solutions Group (TSG) and work closely with teams across Global Technology Operations, Product Engineering, Service Management, Security Operations, and other technology functions around the world. You'll lead a globally distributed Tier 2 Operations capability spanning infrastructure, digital workplace, and cloud operations. … also lead our Vulnerability and Patch Management Centre of Excellence, partnering across technology and security teams to strengthen service reliability, operational consistency, vulnerability remediation, and readiness across our global technology environment. WHERE YOU'LL FIT WITHIN THE TEAMAs IT Operations Director, you'll lead the day-to-day operations ...

will play a key role in ensuring the delivery of effective Operational service within our Tech function. You will play an active part in Major Incident Management, Service Reviews for Tier 1 suppliers, ensuring that our Tech Department meets its SLA with the business, internal customer reviews … business wide communication related to operational service and stakeholder management. Additionally, you will support IT Admin on invoicing, Group Procurement on Service Relationship Management and will provide input to the Cyber & Operations Director for the IT budget. Typical duties include (not limited to): Support the GTS Service & Operations Manager ...

Hybrid - 1 x week in Marlow Department: Information Security Monday-Friday Are you an experienced cyber security professional with a passion for security operations, incident response and vulnerability management? We're looking for an Operational Security Lead & Cyber Vulnerability Manager to play a critical role in protecting Kensington … Role Reporting to the Chief Information Security Officer, you'll lead the day-to-day operational cyber security function, overseeing security operations, cyber incident management, infrastructure and cloud vulnerability management, and third-party security oversight. You'll be responsible for ensuring security risks are managed appropriately, coordinating ...

security controls across the full stack: Kafka, .NET/C#, Vue.js, Kong API Gateway, Auth0, and Salesforce. Lead threat modelling, penetration testing, and vulnerability management programmes. Own identity and access management strategy, including Entra ID, Auth0, and partner federation. Drive security engineering best practices within product and platform … responses. Partner with the DPO on data governance and breach notification obligations. Manage third-party and supply chain security risk, including critical outsourcing oversight. Incident management & operations: Own the security incident response plan; lead major incident management for cyber events. Operate and improve security ...

agreement of the successful candidate and the wider NDH(D) team. Key Responsibilities Service Operations Support day‐to‐day service delivery across Incident, Problem, Change, and other ITIL‐aligned Service Management processes Ensure adherence to the provisions of all MOUs and OLAs, particularly response and resolution targets Manage … metrics Maintain accurate service documentation and knowledge bases Coordinate resolver groups across the NDH(D) team, suppliers, and wider RN/MOD Lead on Major Incident Management and service‐restoration activities Coordinate with wider ISS team (ILS, Training, application onboarding) to ensure continuous service delivery and development ...