26 to 43 of 43 Major Incident Management Jobs in the UK

responsible for ensuring the stability, availability and performance of critical banking and payment systems. You'll act as a senior technical escalation point, lead major incident response and help shape the future of operational tooling and automation. Key responsibilities include: Leading technical response during major incidents … another enterprise scheduling platform. SQL Server administration, troubleshooting and performance tuning. Windows Server environments. PowerShell scripting. SFTP. Azure DevOps. ITIL/ITSM practices. Major Incident Management within a production support environment. Automation and operational improvement initiatives Contact: Zach Bennett - CPS Group By applying to this advert ...

standards, SLAs and monitoring processes. Operational Excellence Ensure service delivery meets agreed service levels and take ownership of service improvement initiatives. Lead on Problem Management, analysing trends and coordinating resolution teams. Produce detailed KPI reports for senior leadership. Support the design and improvement of the service catalogue and automation … initiatives. Incident, Change & Request Management Own Incident, Request, Change and Escalation processes, ensuring timely and accurate reporting. Lead major incident management, including coordination and communications. Chair the Change Advisory Board (CAB) when required. Essential Experience & Skills Proven experience as a Service Delivery Manager (minimum ...

with customers and internal stakeholders. Work collaboratively with technical support teams to ensure customer issues are resolved efficiently and effectively. Oversee key ITIL service management processes, including Major Incident Management, Change Management and Problem Management. Produce, maintain and enhance service reports, ensuring customers receive clear … minimum of three years' experience in a Service Delivery Manager role, ideally within a mature Security Operations Centre (SOC) environment. Experience using service management and collaboration platforms such as CRM systems, Salesforce, Confluence, Microsoft Power Apps and Microsoft 365. A solid understanding of cybersecurity technologies and concepts, including SIEM ...

experienced Operations Engineer to support and enhance critical enterprise platforms within a complex production environment.This is a hands-on role where you'll lead major incident resolution, drive automation, improve operational resilience and act as a senior escalation point for business-critical systems.Key Responsibilities: Lead technical recovery during … major incidents and service outages Provide 3rd line support across core operational platforms Manage and optimise job scheduling, monitoring and operational tooling Support SQL Server environments, troubleshooting performance and availability issues Drive automation through PowerShell and process improvement initiatives Support change, release, DR and business continuity activities Work closely ...

Operations Engineer to support and enhance critical enterprise platforms within a complex production environment. This is a hands-on role where you'll lead major incident resolution, drive automation, improve operational resilience and act as a senior escalation point for business-critical systems. Key Responsibilities: Lead technical recovery … during major incidents and service outages Provide 3rd line support across core operational platforms Manage and optimise job scheduling, monitoring and operational tooling Support SQL Server environments, troubleshooting performance and availability issues Drive automation through PowerShell and process improvement initiatives Support change, release, DR and business continuity activities Work ...

infrastructure teams, understand the systems underpinning the services we deliver (power, cooling, connectivity, virtualisation, backup/DR, security), and translate operational and incident data into meaningful insight for customers. You'll be the central point of accountability for service quality, working closely with the NOC, engineering, and data centre … operations teams to ensure SLAs are met and technical risk is proactively managed. Service Management Build deep, technically credible relationships with customers at all levels, from IT operations staff to senior technical and business stakeholders. You will become the go-to person for all service delivery matters. Own customer ...

improvement of DevOps services, cloud platforms, business applications, and technology projects. This is a senior technical role that combines DevOps engineering, application support, database management, cloud infrastructure, data warehousing, and technical leadership. You will work closely with IT Operations, Project Management, business stakeholders, and third-party suppliers … with business owners and third-party vendors on troubleshooting and enhancements. Ensure applications are monitored, documented and maintained to minimise technical debt. Data & Database Management Support the design, implementation and enhancement of enterprise data warehouse solutions. Lead Extract, Transform and Load (ETL) processes and activities. Create, configure, maintain ...

compliant. Troubleshoot and resolve complex infrastructure issues, identifying root causes and implementing permanent solutions. Support infrastructure projects, technical implementations and service improvements. Contribute to major incident management, problem management and continual service improvement. Automation & Continuous Improvement Identify repetitive operational tasks and develop automation solutions to improve … automation using PowerShell, Power Automate, Python and other suitable technologies. Develop automated deployment, monitoring, reporting and administrative processes. Support Infrastructure as Code and configuration management where appropriate. Document automation solutions and share knowledge across the wider ICT team. Promote automation best practices and continuous improvement. Collaboration Work closely with ...

extremely talented team, you will have every opportunity to show your potential, and excel in a challenging, and rewarding environment. Role Requirements Microsoft Infrastructure Management: Support the current infrastructure stack, including Microsoft Entra ID, SSO, Azure, VMs consisting of domain controllers, file servers, hosted RDS environment, and other hosted … availability via the internal monitoring platform. Report on compliance with required policy, and remediation efforts where applicable. MDM/Intune/Autopilot/Endpoint Management Support the current MDM stack, including Microsoft Intune, Apple Business Manager, and MaaS360 (legacy). Support device endpoints using Manage Engine Endpoint & Applications Manager. ...

part of the BRUSH Group IT Operations function with purpose of the role to lead BRUSH’s IT Infrastructure Team, owning day to day management and coordinating enhancements to the Brush IT Infrastructure services across all business locations. The position leads a team of internal engineers, across multiple sites … purpose environment and high uptime. Additionally the team provide a 3rd level escalation to the service delivery team and will contribute to the major incident management response and change management processes. Key Responsibilities: Monitor, manage, and report on Infrastructure operational KPIs and SLAs, driving continuous service ...

Since being founded in 2018, Copper has been building the standard for institutional digital asset infrastructure with a focus on custody, collateral management, and prime services. Led by Amar Kuchinad, Copper's Global CEO, the firm provides a comprehensive suite of custody, trading and settlement solutions that reduce counterparty … insurer, positioning the firm as the partner of choice for institutions seeking to safeguard their assets. Department Overview Technology Operations is responsible for the management and technical support of our corporate and product platforms and infrastructure. We play a critical role guiding and supporting the engineering functions to deliver ...

Core Technical Skills Advanced expertise in Unix/Linux systems administration, including performance tuning, troubleshooting, and scripting Strong proficiency in Git and source control management, including branching strategies and integration with CI/CD pipelines Proven experience with infrastructure automation, particularly Ansible, in large enterprise environments Splunk Platform Expertise … scale Cribl environments, including: Distributed deployments with hundreds of Worker Nodes Extensive Edge node infrastructures Strong knowledge of data routing, pipeline optimisation, and operational management at scale Desirable Skills Experience in development and/or support of Banking applications Exposure to Major Incident Management processes Experience ...

Inside IR35 We're seeking an experienced Senior Network Support Engineer to join a busy managed services environment, providing technical leadership for major incidents, complex escalations, and critical customer networks. Key Skills Fortinet (essential) Cisco, Juniper and/or Meraki Routing, Switching, Firewalls, WAN & SD-WAN Major Incident Management MSP/Customer-Facing Support Experience What You'll Do Lead resolution of high-priority network incidents and escalations. Act as the senior technical point of contact for complex issues. Support root cause analysis and continuous service improvement. Mentor engineers and promote technical best practice. Work within ...

Microsoft SQL environment across on-premise and cloud platforms. What You'll Do Manage and maintain Microsoft SQL Server environments Support database security, access management, patching, backup and recovery processes Deliver database improvements, upgrades, and migration projects Support high availability and disaster recovery solutions Participate in on-call support … major incident management What You'll Bring Strong experience as a SQL Server DBA in a complex enterprise environment Expertise in performance tuning, backup/recovery, security, HA/DR and Azure SQL Knowledge of SQL scripting, PowerShell and database administration best practices Experience working within ITIL ...

Core Technical Skills Advanced expertise in Unix/Linux systems administration, including performance tuning, troubleshooting, and scripting. Strong proficiency in Git and source control management, including branching strategies and integration with CI/CD pipelines. Proven experience with infrastructure automation, particularly Ansible, in large enterprise environments. Splunk Platform: hands … deployments with numerous Worker Nodes and extensive Edge node infrastructures. Desirable Skills Experience in development and/or support of Banking applications. Exposure to Major Incident Management processes. Experience working within large, multi‐data‐centre enterprise environments. Business awareness with adaptable communication and flexible approach to evolving ...

Exadata environments Providing BAU operational support alongside complex design and problem-solving Acting as a technical SME and escalation point, including major incident management Supporting team upskilling and knowledge sharing Contributing to cloud and infrastructure strategy and delivery Essential Skills & Experience Candidates must demonstrate strong, recent experience … Base Database in OCI Oracle RAC, ASM, AFD, HANFS, TAF Data Guard configuration and support RMAN backup and recovery OEM and OCI Database Management Patching, upgrades, and high availability mission-critical environments Cloud & Infrastructure Strong OCI experience (critical requirement) AWS experience (especially network segregation/security) Linux and/ ...

security, resilience, and compliance of the organisation's IT environment across all business locations. The InfoSec Manager is responsible for the day-to-day management of cyber security operations, whilst driving the continuous development and enhancement of BRUSH's security posture, controls, and technologies.The primary objective of the role … education, and engagement programmes. Oversee the day-to-day operation of cyber security monitoring, detection, investigation, and response activities across the organisation. Ensure effective management of security incidents, coordinating technical teams, third-party providers, and business stakeholders to minimise impact and restore services quickly. Ensure security controls are embedded ...

Reporting directly to the Facilities Management and Infrastructure Director, this role is working on a full time, permanent basis. We recognise that skills, experience, and potential come in many forms, and we encourage you to apply if you see a strong alignment between your abilities and this opportunity – even … secure, effective and deliver measurable business value. Maintain accountability for technology security, resilience and service performance, including cyber security, business continuity, disaster recovery and major incident management. Provide strategic leadership for event technology services, ensuring reliable delivery of customer-facing connectivity, digital solutions and revenue-generating technology products. ...