13 of 13 Major Incident Management Jobs in the UK excluding London

Role/Job title: Major Incident Manager and Incident/Change Analyst Work Location: Wokingham Mode of working Hybrid/office based: Office (Wokingham) Any other working conditions - travel/on call/shifts: 24x7 rotational shifts including night shifts (12 hrs, 4 PM GMT onwards), weekends … bank holidays The Role An IT Major Incident Manager (MIM) is responsible for coordinating, managing, and resolving high impact IT incidents that disrupt critical business services. Their job is to restore service as quickly and safely as possible while maintaining strong communication with technical teams and stakeholders. This ...

Major Incident Manager/Incident & Change Analyst (Contract) Berkshire - On-site Up to £270 per day INSIDE IR35 (Contract) 6 Month Contract 24/7 Rotational Shifts (Including Nights, Weekends & Bank Holidays) Stott & May are currently working with a leading consultancy who are looking to expand their … team with the addition of two experienced Major Incident Managers/Incident & Change Analysts to support a major UK utilities client. The Role As a Major Incident Manager , you will be responsible for leading the response to high-priority incidents impacting critical business services ...

Automation & DevSecOps Make automation the default through security-as-code, GitOps, and CI/CD practices Lead code reviews for Infrastructure-as-Code, configuration management, and automated runbooks Ensure testability via change rehearsal, smoke/soak testing, rollback automation, and failure validation Continuously improve automated and standard change models … manual intervention and risk 4. Operational Resilience & SRE Practices Own engineering input into SRE metrics (MTTR, MTTD, deployment frequency, error budgets) Drive defect and incident analytics and remediation sprints Support major incident management and post-incident reviews, embedding learning into platform design 5. Governance, Risk ...

Line Engineers, Team Leader (1st/2nd Line) and Vendor Support. You will ensure service excellence using ITIL processes, drive innovation, manage major incidents, optimise service platforms and oversee NOC governance. Responsibilities include but not limited to, designing and improving service desk and NOC processes, ensuring SLA compliance, coordinating … stakeholder input for operational excellence Ensure SLA compliance, lead governance, and implement corrective actions as needed Coordinate NOC processes including escalation, event monitoring, and incident response to maintain service stability Support Vendor Partnership Manager (e.g., Oracle) Drive continuous improvement using data, feedback, and industry trends to streamline service delivery ...

performance through regular one-to-ones, performance reviews, and coaching, creating a positive and collaborative team culture. You will monitor service desk KPIs, oversee incident and request management, and ensure service management processes are followed and continually improved. A key aspect of the role will be analysing … incident trends, identifying root causes, and implementing preventative measures to improve service resilience.You will act as the primary point of contact for escalated issues and major incidents, coordinating resolution activities and delivering clear, professional communication to the wider business. You will also drive continuous improvement initiatives, maintain accurate ...

standards, SLAs and monitoring processes. Operational Excellence Ensure service delivery meets agreed service levels and take ownership of service improvement initiatives. Lead on Problem Management, analysing trends and coordinating resolution teams. Produce detailed KPI reports for senior leadership. Support the design and improvement of the service catalogue and automation … initiatives. Incident, Change & Request Management Own Incident, Request, Change and Escalation processes, ensuring timely and accurate reporting. Lead major incident management, including coordination and communications. Chair the Change Advisory Board (CAB) when required. Service Transition & Capacity Planning Manage service transition for all new services ...

integration platforms within BFSI environments. You will combine deep TIBCO BW expertise with Site Reliability Engineering practices, CI/CD automation, and strong incident and change management to ensure platform resilience, regulatory compliance, and service continuity.Key Responsibilities Ensure 24 7 availability, performance, and reliability of TIBCO … BWCE platforms in production BFSI environments. Lead production support, major incident management, and root cause analysis for mission critical integrations. Apply SRE principles such as SLIs, SLOs, and error budgets to improve platform resilience and reduce operational risk. Build and manage Jenkins CI/CD pipelines ...

integration platforms within BFSI environments. You will combine deep TIBCO BW expertise with Site Reliability Engineering practices, CI/CD automation, and strong incident and change management to ensure platform resilience, regulatory compliance, and service continuity.Key Responsibilities Ensure 24 7 availability, performance, and reliability of TIBCO … BWCE platforms in production BFSI environments. Lead production support, major incident management, and root cause analysis for mission critical integrations. Apply SRE principles such as SLIs, SLOs, and error budgets to improve platform resilience and reduce operational risk. Build and manage Jenkins CI/CD pipelines ...

integration platforms within BFSI environments. You will combine deep TIBCO BW expertise with Site Reliability Engineering practices, CI/CD automation, and strong incident and change management to ensure platform resilience, regulatory compliance, and service continuity.Key Responsibilities Ensure 24 7 availability, performance, and reliability of TIBCO … BWCE platforms in production BFSI environments. Lead production support, major incident management, and root cause analysis for mission critical integrations. Apply SRE principles such as SLIs, SLOs, and error budgets to improve platform resilience and reduce operational risk. Build and manage Jenkins CI/CD pipelines ...

integration platforms within BFSI environments. You will combine deep TIBCO BW expertise with Site Reliability Engineering practices, CI/CD automation, and strong incident and change management to ensure platform resilience, regulatory compliance, and service continuity. Key Responsibilities Ensure 24 7 availability, performance, and reliability of TIBCO … BWCE platforms in production BFSI environments. Lead production support, major incident management, and root cause analysis for mission critical integrations. Apply SRE principles such as SLIs, SLOs, and error budgets to improve platform resilience and reduce operational risk. Build and manage Jenkins CI/CD pipelines ...

operations - ensuring services are stable, performant and continuously improving. The Role As Service Manager, you'll be responsible for end-to-end service management, aligning IT delivery with business needs while driving best practice across ITSM processes. Key Responsibilities Own and manage IT services across their full lifecycle Lead … ITSM processes including Incident, Problem, Change and Service Request Management Ensure SLA and KPI targets are defined, monitored and achieved Chair CAB meetings and oversee change governance Drive service improvement initiatives and CSI plans Act as the key escalation point for major incidents Produce service reports ...

Must-Have Skills & Experience Strong background in networks and/or security, with hands-on design, build, and operational experience across at least one major technology stack. Practical experience with automation tooling such as Ansible, Terraform, GitHub, or Azure DevOps. Proven capability leading ITIL change processes and Major Incident Management (MIM), with a disciplined post-incident review culture. Excellent troubleshooting skills across multiple layers: Network Identity Endpoint Proxy SIEM/SOAR What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy ...

reliability engineering standards. Operational Excellence & Continuous Improvement Lead defect analytics and remediation sprints. Improve change models and expand automation coverage. Foster a disciplined post-incident review (PIR) culture. Essential Experience 8-10+ years' experience across network and security engineering (design, build, operate) Strong troubleshooting across multiple layers: Network … Identity Endpoint Proxy SIEM/SOAR Hands-on automation experience (e.g., Ansible, Terraform, GitHub, Azure DevOps) Proven ITIL change leadership experience Major Incident Management (MIM) exposure Desirable Certifications CCNP/CCIE Zscaler Professional Fortinet NSE 4+ Splunk Admin/Enterprise Security ITIL 4 Managing Professional (or equivalent ...