3 of 3 Major Incident Management Jobs in the South East

Role/Job title: Major Incident Manager and Incident/Change Analyst Work Location: Wokingham Mode of working Hybrid/office based: Office (Wokingham) Any other working conditions - travel/on call/shifts: 24x7 rotational shifts including night shifts (12 hrs, 4 PM GMT onwards), weekends … bank holidays The Role An IT Major Incident Manager (MIM) is responsible for coordinating, managing, and resolving high impact IT incidents that disrupt critical business services. Their job is to restore service as quickly and safely as possible while maintaining strong communication with technical teams and stakeholders. This ...

escalation point within the infrastructure team, supporting complex technical environments across multiple clients. You’ll work closely with Service Desk, Professional Services, and Account Management teams to ensure the stability, security, and scalability of client IT environments. This position also offers the opportunity to develop into a technical authority … line escalation point for complex infrastructure incidentsTroubleshoot and resolve business-critical technical issues, including root cause analysisSupport and contribute to major incident management and post-incident reviewsDeliver proactive infrastructure improvements, including monitoring, patching, and optimisationProvide technical oversight for changes, upgrades, and infrastructure improvementsContribute to automation, platform ...

staffing, scheduling, training, and career development for SOC personnel. Ensure alignment of SOC activities with organizational security policies and regulatory obligations. Coordinate with the Incident Response, Threat Intelligence, and IT Operations teams for cross-functional collaboration. Oversee onboarding of new tooling, integrations, and process automations. Lead SOC maturity assessments … drive improvement roadmap initiatives. Represent SOC during internal and external audits and executive reporting sessions. Maintain readiness for major incident management and crisis communication. ...