2 of 2 Major Incident Management Jobs in the South East

Major Incident Manager - Santander Location: Milton Keynes (Hybrid - 3 days in office) About the Role We're looking for Major Incident Managers to join our Incident Management team. This is a critical role focused on oversight, affirming, and challenging processes to ensure smooth resolution … major incidents. You'll be the direct line of communication into the business , making sure updates are accurate, timely, and clearly translated for stakeholders. You'll work in a high-pressure environment , supporting live incidents while driving continual improvement through data analysis, reporting, and performance metrics. This role combines ...

maintaining strong relationships with senior stakeholders and acting as the primary IT escalation point. Oversee IT Service Desk and Desktop Support teams, ensuring effective incident, request, and problem management. Drive training, development, and performance of service and support teams to maintain high technical and customer service standards. Define … govern major incident management processes, including RCA governance and continuous improvement actions. Own change management policy, CAB governance, and service communications for planned and unplanned changes. Develop and maintain meaningful service level metrics, KPIs, and management reporting for senior leadership. Own service delivery standards ...