Support Analyst
- Location
- Worcester, England, United Kingdom
Tripos environments. Diagnose, troubleshoot and resolve issues across supported Microsoft Windows Server environments Proactively monitor and manage customer environments using remote monitoring and management (RMM) tools, identifying and resolving issues with minimal disruption to users. Create and manage user accounts and access permissions using Microsoft Active Directory … Centre team members where required. Create and maintain accurate technical documentation, knowledge articles, troubleshooting guides and training materials. Provide remote monitoring and technical management of customer sites covered by Enhanced Support services. Maintain accurate and timely records within internal systems, including support tickets, technical documentation and customer information. ...