Customer Experience Account Manager
- Location
- Hemel Hempstead, Hertfordshire, United Kingdom
avoid churn. Effectively manage all incoming communication from customers and respond within timely manner. Proactively manage base to ensure customers expectations are exceeded Provide mentorship to junior members of team. Skills & Experience: 5+ years Customer service, Account management or Sales experience. Strong expertise in telecoms industry. Excellent verbal and written … bring new ideas to the team. Ability to forge lasting relationships with customers and partners. Good time management skills and ability to prioritise workload. Mentorship skills, able to coach junior members of team Benefits: 21 Days Holiday increasing to 22 days after 3 years and to 25 days after ...