Helpdesk Support - 1st Line
- Hiring Organisation
- Logic Managed Services Ltd
- Location
- Bath, Bath and North East Somerset, Somerset, United Kingdom
- Employment Type
- Contract
- Contract Rate
- £150 - £175/day
Responsibilities Provide 1st Line IT support via phone, email and remote support tools Log, prioritise and resolve helpdesk tickets within agreed SLAs Troubleshoot Microsoft 365, Windows and software-related issues Escalate more complex technical issues where required Deliver exceptional customer service to users across the business Support … have: Previous IT Helpdesk, Service Desk or IT Support experience (or a relevant IT qualification with strong customer service experience) Good working knowledge of Microsoft 365 (Outlook, Teams, Word and Excel) Excellent communication and interpersonal skills A proactive approach with a willingness to learn Strong troubleshooting ...