IT Support Analyst
- Hiring Organisation
- FBI &TMT
- Location
- Lancashire, North West, United Kingdom
- Employment Type
- Permanent
touch IT support to VIP and executive users Own and resolve incidents end-to-end across L1-L3 support Deliver onsite support for devices, M365, collaboration tools, AV and meeting rooms Support business-critical meetings, events and senior stakeholder needs Manage tickets via ServiceNow, ensuring clear communication and SLA adherence … knowledge sharing and user guidance What You'll Bring Proven experience in VIP/End User/Service Desk support Strong troubleshooting across Windows, Microsoft 365 and enterprise tools Experience with ServiceNow (or similar ITSM tools) and ITIL practices Knowledge of Teams, AV, meeting room and collaboration ...