10 of 10 2nd Line Engineer Jobs in the North West

2nd Line Support Engineer (Citrix, Microsoft) - £30,000 +Bonus +Benefits – Bury/Hybrid My client is a leading Managed Service Provider based in Bury who thrive on solving IT and Networking for their customers within the Financial, Legal and Educational sectors. They employ a team of highly skilled Technical Support Specialists who provide 1st to … 3rd line Support across MS Technologies and with both On-Prem and Cloud infrastructure. We are looking to bring on a 2nd Line Support Engineer (Citrix, Microsoft) to join the team and help support our customers. As our new 2nd Line Support Engineer (Citrix, Microsoft) you will be … responsible for providing advanced technical support and troubleshooting for a variety of operations systems, networking and software issues. On a daily basis the 2nd Line Support Engineer (Citrix, Microsoft) will be responsible for: Provide expert technical support to IT teams & users via phone, email, and ticketing systems, ensuring timely resolution of issues. Troubleshoot and resolve More ❯

2nd Line Support Engineer Our client is a well-established Managed Service Provider (MSP) supporting a wide range of SME clients across the UK.They deliver fully managed IT services, cloud infrastructure, and cybersecurity solutions with a strong focus on reliability, professionalism, and personal service. Due to continued growth, they’re seeking a capable and confident … 2nd Line Support Engineer to join their friendly, professional technical team. The Role The successful candidate will act as a key escalation point for 1st Line Engineers, providing hands-on technical support across Microsoft 365, Windows Server, networking, and endpoint environments. This is a client-facing role involving a mix of remote troubleshooting … as the role involves occasional travel to client sites — including London and the Lake District — and may occasionally require international travel to support global client operations. Key Responsibilities Deliver 2nd line remote and on-site support for client systems and users. Act as an escalation point for the 1st Line team, resolving complex issues. Support More ❯

2nd Line Support Engineer Our client is a well-established Managed Service Provider (MSP) supporting a wide range of SME clients across the UK. They deliver fully managed IT services, cloud infrastructure, and cybersecurity solutions with a strong focus on reliability, professionalism, and personal service. Due to continued growth, they’re seeking a capable and … confident 2nd Line Support Engineer to join their friendly, professional technical team. The Role The successful candidate will act as a key escalation point for 1st Line Engineers, providing hands-on technical support across Microsoft 365, Windows Server, networking, and endpoint environments. This is a client-facing role involving a mix of remote … as the role involves occasional travel to client sites — including London and the Lake District — and may occasionally require international travel to support global client operations. Key Responsibilities Deliver 2nd line remote and on-site support for client systems and users. Act as an escalation point for the 1st Line team, resolving complex issues. Support More ❯

2nd Line Desktop Engineer x2 - Barrow-In-Furness A leading consultancy is seeking a Desktop Engineer. Starting ASAP, paying between £28-31k base annum. This role would also require you to undergo SC Clearance and requires you to be on site 5 days a week at the client's site at Barrow-in Furness. … Your role: Take ownership of 2nd line support responsibilities, resolving incidents within SLA and contributing to a target of fewer than 2% incidents per month. Complete assigned tasks within agreed timeframes, ensuring quality and consistency. Carry out NSR (Non-Standard Request) tasks within agreed timelines. Collaborate with Level 3 teams to escalate and resolve major technical issues. More ❯

We are currently looking to recruit a 2nd Line IT Support Engineer on a permanent basis for a expanding managed service provider. Your main role will be to provide end user support to a dedicated customer site however occasionally supporting other customers across the region both onsite and remotely from home. You will have a More ❯

We are currently looking to recruit a 2nd Line IT Support Engineer on a permanent basis for a expanding managed service provider. Your main role will be to provide end user support to a dedicated customer site however occasionally supporting other customers across the region both onsite and remotely from home. You will have a More ❯

an expert on our SaaS product, learning how to resolve support issues from various angles. Past Enterprise support engineers are now leading teams or have moved into 3rd-line support. As we grow, the opportunity for career growth will increase. You will be joining a collaborative team that adopts a joint action approach to solving problems. Teamwork is … voice, email, live chat, SMS, WhatsApp, Facebook, and Instagram, in addition to our in-house AI and WFO/QA applications. You will collaborate closely with the 3rd-line Support and Development teams, where you will read and assess Python and JavaScript code for streamlined operations and solutions. This is a highly analytical role in which you will More ❯

an expert on our SaaS product, learning how to resolve support issues from various angles. Past Enterprise support engineers are now leading teams or have moved into 3rd-line support. As we grow, the opportunity for career growth will increase. You will be joining a collaborative team that adopts a joint action approach to solving problems. Teamwork is … voice, email, live chat, SMS, WhatsApp, Facebook, and Instagram, in addition to our in-house AI and WFO/QA applications. You will collaborate closely with the 3rd-line Support and Development teams, where you will read and assess Python and JavaScript code for streamlined operations and solutions. This is a highly analytical role in which you will More ❯

an expert on our SaaS product, learning how to resolve support issues from various angles. Past Enterprise support engineers are now leading teams or have moved into 3rd-line support. As we grow, the opportunity for career growth will increase. You will be joining a collaborative team that adopts a joint action approach to solving problems. Teamwork is … voice, email, live chat, SMS, WhatsApp, Facebook, and Instagram, in addition to our in-house AI and WFO/QA applications. You will collaborate closely with the 3rd-line Support and Development teams, where you will read and assess Python and JavaScript code for streamlined operations and solutions. This is a highly analytical role in which you will More ❯

My global client based in Broughton have an urgent requirement for x3 IT Support Engineers to join on an initial 6 month contract with possible extensions thereafter. This is a fantastic role and company name to get on your CV More ❯