Senior Information Technology Support Analyst
- Hiring Organisation
- Astreya
- Location
- London Area, United Kingdom
walk-up support, ticket-based requests, and proactive outreach on known issues. Troubleshoot and resolve hardware and software issues across Windows and macOS platforms, Microsoft 365, mobile devices (iOS and Android), printers, and peripherals. Problems come in fast and range from basic to genuinely complex. Manage mobile device provisioning … quarter ask, it's an ongoing expectation. Build and maintain workflows using Power Automate to reduce manual overhead in common processes. Use AI tools (Copilot, ChatGPT, or Claude) as a practical part of your workflow, for documentation, troubleshooting research, script generation, and helping end users adopt AI-assisted tools ...