Customer Success Account Manager (CSAM)
- Location
- Belfast City District, Northern Ireland, United Kingdom
term loyalty. Working closely with Delivery, Consulting, Support and Sales teams, the CSAM will proactively manage customer health, drive adoption of Codec services and Microsoft technologies, and identify opportunities to help customers achieve their strategic objectives. Key Responsibilities Customer Success & Value Realisation: Build trusted advisor relationships across assigned customer … portfolio. Generate qualified opportunities from existing customer relationships. Work with Sales and Solution Specialists to develop and progress opportunities. Identify opportunities around Licenses, AI, Microsoft Copilot, Data, Security, Cloud and Business Applications. Maintain visibility of expansion opportunities and future pipeline. Contribute directly to retention and growth targets across ...