ServiceNow ITSM Business Analyst - Bracknell
- Hiring Organisation
- Mapp UK Ltd
- Location
- Bracknell, Berkshire, South East, United Kingdom
- Employment Type
- Contract
- Contract Rate
- From £700 to £800 per day inside IR35 via Umbrella company
week £700-£800 per day inside IR35 via Umbrella company Experienced Business Analyst to support a strategic ITSM transformation initiative, focusing on the migration from a shared ServiceNow environment to a dedicated EU-region ServiceNow instance. Key skills & experience Proven experience as a Business Analyst in IT transformation projects, preferably … experience in ITSM modules Solid understanding of ITSM processes: Incident Management Request Management Change Management Problem Management CMDB/ITOM concepts Experience in ITSM migration or implementation projects (strong asset) Ability to translate business needs into structured functional and technical requirements Experience working in distributed/global delivery models ...