passwords, unlock accounts, and manage user access permissions. Log, track, and update support tickets accurately and communicate ticket progress to users. Install, configure, and decommission desktops, laptops, peripherals, and mobile devices. Maintain the IT asset register, including hardware inventory and software licensing. Assist in the creation and maintenance of internal IT documentation and knowledge base content. Support the secure … development, including relevant certifications. Knowledge of Microsoft Windows desktop environments (Windows 10/11), IT service desk operations, and customer service best practices. Desirable: Experience with Apple Mac, iOS, mobiledevice support, Microsoft 365, cloud-based admin portals, MobileDeviceManagement tools such as Jamf or Intune, software packaging and deployment, networking basics, and Cyber More ❯
passwords, unlock accounts, and manage user access permissions. Log, track, and update support tickets accurately and communicate ticket progress to users. Install, configure, and decommission desktops, laptops, peripherals, and mobile devices. Maintain the IT asset register, including hardware inventory and software licensing. Assist in the creation and maintenance of internal IT documentation and knowledge base content. Support the secure … development, including relevant certifications. Knowledge of Microsoft Windows desktop environments (Windows 10/11), IT service desk operations, and customer service best practices. Desirable: Experience with Apple Mac, iOS, mobiledevice support, Microsoft 365, cloud-based admin portals, MobileDeviceManagement tools such as Jamf or Intune, software packaging and deployment, networking basics, and Cyber More ❯
passwords, unlock accounts, and manage user access permissions. Log, track, and update support tickets accurately and communicate ticket progress to users. Install, configure, and decommission desktops, laptops, peripherals, and mobile devices. Maintain the IT asset register, including hardware inventory and software licensing. Assist in the creation and maintenance of internal IT documentation and knowledge base content. Support the secure … development, including relevant certifications. Knowledge of Microsoft Windows desktop environments (Windows 10/11), IT service desk operations, and customer service best practices. Desirable: Experience with Apple Mac, iOS, mobiledevice support, Microsoft 365, cloud-based admin portals, MobileDeviceManagement tools such as Jamf or Intune, software packaging and deployment, networking basics, and Cyber More ❯
