12 of 12 Operational Stability Jobs in London

continuous improvement, and supplier collaboration. Lead service reporting, SLA tracking, and root cause analysis for major incidents. Work closely with Product and Business Owners to align service delivery with operational needs. Drive operational stability, problem management, and proactive issue prevention. Support change and release governance for restaurant-impacting changes. Champion a customer-first mindset, ensuring technology enables … . Excellent stakeholder engagement skills with a collaborative, delivery-focused approach. Comfortable working independently, managing priorities, and driving outcomes autonomously. Calm under pressure, analytical, and pragmatic in fast-moving operational settings. A natural relationship-builder who enjoys working with suppliers to find smart, scalable solutions. This is an exciting opportunity to join a respected hospitality brand undergoing digital transformation More ❯

across engineering. KNOWLEDGE & SKILLS FOR THIS JOB Leadership and team building skills, with the ability to delegate responsibilities to team members. Practical experience in system design, development, testing and operational stability. Deep understanding of software design, code quality and ability to propose architectural options and evaluate trade-offs. Ability to work closely within an agile team using User Stories More ❯

across engineering. KNOWLEDGE & SKILLS FOR THIS JOB Leadership and team building skills, with the ability to delegate responsibilities to team members. Practical experience in system design, development, testing and operational stability. Deep understanding of software design, code quality and ability to propose architectural options and evaluate trade-offs. Ability to work closely within an agile team using User Stories More ❯

across engineering. KNOWLEDGE & SKILLS FOR THIS JOB Leadership and team building skills, with the ability to delegate responsibilities to team members. Practical experience in system design, development, testing and operational stability. Deep understanding of software design, code quality and ability to propose architectural options and evaluate trade-offs. Ability to work closely within an agile team using User Stories More ❯

across engineering. KNOWLEDGE & SKILLS FOR THIS JOB Leadership and team building skills, with the ability to delegate responsibilities to team members. Practical experience in system design, development, testing and operational stability. Deep understanding of software design, code quality and ability to propose architectural options and evaluate trade-offs. Ability to work closely within an agile team using User Stories More ❯

our central cloud and data platforms, ensuring the right guardrails are in place to allow autonomous working while maintaining high platform standards. Balancing the delivery of new features with operational stability, you will support all product and data teams to work efficiently and effectively. At the same time, you will define and drive the developer experience strategy for More ❯

engagement and account growth with key UK clients, as the anchor account and other major enterprise clients. This role requires balancing delivery excellence with proactive client partnership, ensuring both operational stability and long-term growth. The leader will act as the senior face of delivery on the ground in the UK, providing governance, escalation management, and strategic input. … problem-solving and communication skills. Strong commercial acumen with ability to identify growth opportunities and align delivery with business outcomes. Excellent interpersonal and leadership skills, with ability to balance operational focus and strategic vision. Compensation & Benefits Competitive base salary & Bonus. Travel and client engagement expenses as per company policy. Why Join Us? We are a leading global, AI-first More ❯

engagement and account growth with key UK clients, as the anchor account and other major enterprise clients. This role requires balancing delivery excellence with proactive client partnership, ensuring both operational stability and long-term growth. The leader will act as the senior face of delivery on the ground in the UK, providing governance, escalation management, and strategic input. … problem-solving and communication skills. Strong commercial acumen with ability to identify growth opportunities and align delivery with business outcomes. Excellent interpersonal and leadership skills, with ability to balance operational focus and strategic vision. Compensation & Benefits Competitive base salary & Bonus. Travel and client engagement expenses as per company policy. Why Join Us? We are a leading global, AI-first More ❯

environment, providing guidance to a global team and ensuring first-class service delivery across business-critical systems. The Role You will lead a small but impactful support team, ensuring operational stability across a large-scale international user base. With direct responsibility for mentoring engineers, refining processes, and driving service improvements, you’ll play a pivotal role in how More ❯

hybrid London-based role , where you’ll lead and evolve the organisation’s Incident & Problem Management function. It's a hands-on, outcome-driven position where you'll deliver operational stability today — and lead transformational improvements for tomorrow. What’s in it for you? Salary : £70,000 - £80,000 Location : London (hybrid working – you’ll be expected in … tooling — with full stakeholder backing Impact : Work at the heart of service delivery for high-profile enterprise clients Culture : Join a business focused on continuous improvement, customer advocacy, and operational excellence What you’ll be doing: Being active in the transformation of reshaping the entire incident and problem management function. Helping to improve the overall customer offering through improving … service teams to senior stakeholders and customers Aligning incident/problem management practices with security, compliance, and regulatory standards (e.g. ISO, GDPR) Championing a culture of accountability, learning, and operational maturity across all resolver groups What you’ll bring to the table: A proven track record leading Incident and Problem Management in a fast-paced MSP or IT services More ❯

tools that streamline key business operations. With over 50 in-house tools already deployed to automate data handling, reporting, and workflow management, this role will focus on improving system stability and driving further automation initiatives as the business scales. Key Responsibilities Monitor and maintain existing automated tools and workflows. Troubleshoot and resolve technical issues, performing root cause analysis and … VBS scripting . Working knowledge of Python for light automation and data processing. Experience with Power Automate , SharePoint , or Office Scripts is highly desirable. Familiarity with system monitoring and operational stability best practices. Business Skills: Strong communication and stakeholder management able to clarify requirements and manage expectations. Detail-oriented with a focus on process documentation and continuous improvement. More ❯

and a passion for delivering outstanding service. You'll oversee 1st and 2nd line support teams, take ownership of the ServiceNow platform and play a key role in driving operational maturity, continuous improvement and service optimisation. You'll also contribute to wider business initiatives, including M&A integration projects, ensuring smooth transitions and consistent service delivery throughout periods of … reports and performance reviews for key stakeholders * Handle escalations with professionalism, ensuring timely resolution and high satisfaction levels * Identify risks to service continuity and implement mitigation strategies to maintain operational stability * Maintain accurate configuration records (CMDB), service catalogues and internal knowledge bases * Support IT service integration during mergers and acquisitions, ensuring alignment with business objectives and minimal disruption More ❯