Head of Service Operations
- Hiring Organisation
- Jackson Hogg
- Location
- Newcastle Upon Tyne, Tyne and Wear, England, United Kingdom
- Employment Type
- Full-Time
- Salary
- £90,000 per annum
Direction and Leadership: • Set the long-term direction for Service Operations, ensuring alignment with organisational priorities and regulatory frameworks. • Provide senior leadership to IT, OT, Telecommunications and Application teams, ensuring effective delivery against agreed service, cost, safety and quality measures. • Design and maintain governance arrangements that drive performance management, assurance … continuous improvement. Operational Technology and Telecommunications Oversight: • Ensure effective operation and support of OT environments, including critical systems that enable network control and automation. • Take accountability for telecommunications services across operational and corporate networks, maintaining high levels of availability and resilience. Regulatory, Compliance and Stakeholder Engagement ...