drive a culture that is founded on positive change and development. Summary of the role An Exciting opportunity has come available for a Head of Voice to join the Operations Function at Diligenta. As Head of Voice, you will lead the Voice Customer Service Centre, ensuring the delivery of high-quality customer outcomes across the LBG UK Account in … and performance expectations. Sponsoring key strategic programmes and identifying growth opportunities with clients, converting them into revenue-generating services or expanded offerings. Building strong client partnerships, working within the OperationsManagement Team to deliver service improvements, drive efficiency (offshoring, automation), and share best practices. Acting as the key stakeholder manager for parts of the LBG oversight team within … model. Managing cross-functional dependencies, influencing internal teams such as IT, Change, HR, and Risk to ensure smooth service delivery. Developing and coaching direct reports, ensuring effective governance, risk management, and a strong operational control framework across client sites. Optimising resource management, promoting flexibility through a multi-skilled workforce, clear communication of strategic goals, and strong performance management. More ❯
Diligenta - a subsidiary of Tata Consultancy Services
drive a culture that is founded on positive change and development. Summary of the role An Exciting opportunity has come available for a Head of Voice to join the Operations Function at Diligenta. As Head of Voice, you will lead the Voice Customer Service Centre, ensuring the delivery of high-quality customer outcomes across the LBG UK Account in … and performance expectations. Sponsoring key strategic programmes and identifying growth opportunities with clients, converting them into revenue-generating services or expanded offerings. Building strong client partnerships, working within the OperationsManagement Team to deliver service improvements, drive efficiency (offshoring, automation), and share best practices. Acting as the key stakeholder manager for parts of the LBG oversight team within … model. Managing cross-functional dependencies, influencing internal teams such as IT, Change, HR, and Risk to ensure smooth service delivery. Developing and coaching direct reports, ensuring effective governance, risk management, and a strong operational control framework across client sites. Optimising resource management, promoting flexibility through a multi-skilled workforce, clear communication of strategic goals, and strong performance management. More ❯
scalable, and secure technical architectures that meet client needs, align with their long-term IT strategy, and integrate with operational processes. Operational Integration: Ensuring technology solutions enhance existing business operations by analyzing workflows, identifying bottlenecks, and designing streamlined solutions. Technical Leadership: Guiding project teams in solution implementation, ensuring adherence to architectural principles, security standards, and operational requirements. Technology Innovation … technologies. Excellent problem-solving and analytical skills. Ability to communicate complex technical information clearly to both technical and non-technical audiences, including C-suite members. Understanding of business process management and operational optimization principles. DESIRED KNOWLEDGE, SKILLS & EXPERIENCE Excellent stakeholder management, especially with senior management and C-suite. Relevant industry certifications in enterprise architecture and operationsMore ❯
