Contact Center Engineer- UCCE
- Hiring Organisation
- HCLTech
- Location
- City of London, London, United Kingdom
UCCE). Diagnose RTP media issues including one‐way audio, packet loss, jitter, latency, and codec mismatches. Lead investigations involving SBCs, gateways, carriers, PSTN, and hybrid cloud/on‐prem voice paths . Collaborate with network and security teams on NAT, firewall rules, QoS, load balancing, and voice path optimization ...