management and customer follow up Highlight any issues with customer data quality so these can be rectified Maintenance and update of your customers base in Netsuite, Churn Zero, and Pendo etc. Meetings with customers and recorded in Churn Zero Build strong relationships with Account Managers to enhance your customer journey and engagement. Skills & experience A strong customer-first attitude Strong … outcomes at scale Highly organised with the ability to own and control a programme of work Motivated to learn and grow in your use of Enterprise tools including Netsuite, Pendo, ServiceNow and Hubspot to improve the efficiency and effectiveness of technical touch actions. A results-driven individual who is commercially astute Capable of working under pressure and to measurable KPIs More ❯
Norwich, England, United Kingdom Hybrid / WFH Options
JR United Kingdom
relationships with internal teams to tap into existing knowledge and channels Measurement & Insights Define and track UX health metrics in collaboration with design and product leadership Leverage tools like Pendo to identify behavioral patterns, guide research focus, and track experience over time Research Execution & Collaboration Partner closely with product designers and product managers in planning and executing research across the … Familiarity with defining, interpreting, and reporting UX metrics for product teams and executive leadership (e.g. NPS, engagement, retention, satisfaction scores, behavioral signals) Experience working with product analytics tools like Pendo to inform and supplement qualitative research Curious and self-driven in staying current with research tools, thinking, and approaches 7+ years of experience in UX research or related roles, with More ❯
Ipswich, England, United Kingdom Hybrid / WFH Options
JR United Kingdom
relationships with internal teams to tap into existing knowledge and channels Measurement & Insights Define and track UX health metrics in collaboration with design and product leadership Leverage tools like Pendo to identify behavioral patterns, guide research focus, and track experience over time Research Execution & Collaboration Partner closely with product designers and product managers in planning and executing research across the … Familiarity with defining, interpreting, and reporting UX metrics for product teams and executive leadership (e.g. NPS, engagement, retention, satisfaction scores, behavioral signals) Experience working with product analytics tools like Pendo to inform and supplement qualitative research Curious and self-driven in staying current with research tools, thinking, and approaches 7+ years of experience in UX research or related roles, with More ❯
Bedford, England, United Kingdom Hybrid / WFH Options
JR United Kingdom
relationships with internal teams to tap into existing knowledge and channels Measurement & Insights Define and track UX health metrics in collaboration with design and product leadership Leverage tools like Pendo to identify behavioral patterns, guide research focus, and track experience over time Research Execution & Collaboration Partner closely with product designers and product managers in planning and executing research across the … Familiarity with defining, interpreting, and reporting UX metrics for product teams and executive leadership (e.g. NPS, engagement, retention, satisfaction scores, behavioral signals) Experience working with product analytics tools like Pendo to inform and supplement qualitative research Curious and self-driven in staying current with research tools, thinking, and approaches 7+ years of experience in UX research or related roles, with More ❯
Colchester, England, United Kingdom Hybrid / WFH Options
JR United Kingdom
relationships with internal teams to tap into existing knowledge and channels Measurement & Insights Define and track UX health metrics in collaboration with design and product leadership Leverage tools like Pendo to identify behavioral patterns, guide research focus, and track experience over time Research Execution & Collaboration Partner closely with product designers and product managers in planning and executing research across the … Familiarity with defining, interpreting, and reporting UX metrics for product teams and executive leadership (e.g. NPS, engagement, retention, satisfaction scores, behavioral signals) Experience working with product analytics tools like Pendo to inform and supplement qualitative research Curious and self-driven in staying current with research tools, thinking, and approaches 7+ years of experience in UX research or related roles, with More ❯
Chelmsford, England, United Kingdom Hybrid / WFH Options
JR United Kingdom
relationships with internal teams to tap into existing knowledge and channels Measurement & Insights Define and track UX health metrics in collaboration with design and product leadership Leverage tools like Pendo to identify behavioral patterns, guide research focus, and track experience over time Research Execution & Collaboration Partner closely with product designers and product managers in planning and executing research across the … Familiarity with defining, interpreting, and reporting UX metrics for product teams and executive leadership (e.g. NPS, engagement, retention, satisfaction scores, behavioral signals) Experience working with product analytics tools like Pendo to inform and supplement qualitative research Curious and self-driven in staying current with research tools, thinking, and approaches 7+ years of experience in UX research or related roles, with More ❯
Cambridge, England, United Kingdom Hybrid / WFH Options
JR United Kingdom
relationships with internal teams to tap into existing knowledge and channels Measurement & Insights Define and track UX health metrics in collaboration with design and product leadership Leverage tools like Pendo to identify behavioral patterns, guide research focus, and track experience over time Research Execution & Collaboration Partner closely with product designers and product managers in planning and executing research across the … Familiarity with defining, interpreting, and reporting UX metrics for product teams and executive leadership (e.g. NPS, engagement, retention, satisfaction scores, behavioral signals) Experience working with product analytics tools like Pendo to inform and supplement qualitative research Curious and self-driven in staying current with research tools, thinking, and approaches 7+ years of experience in UX research or related roles, with More ❯
Basildon, England, United Kingdom Hybrid / WFH Options
JR United Kingdom
relationships with internal teams to tap into existing knowledge and channels Measurement & Insights Define and track UX health metrics in collaboration with design and product leadership Leverage tools like Pendo to identify behavioral patterns, guide research focus, and track experience over time Research Execution & Collaboration Partner closely with product designers and product managers in planning and executing research across the … Familiarity with defining, interpreting, and reporting UX metrics for product teams and executive leadership (e.g. NPS, engagement, retention, satisfaction scores, behavioral signals) Experience working with product analytics tools like Pendo to inform and supplement qualitative research Curious and self-driven in staying current with research tools, thinking, and approaches 7+ years of experience in UX research or related roles, with More ❯
Peterborough, England, United Kingdom Hybrid / WFH Options
JR United Kingdom
relationships with internal teams to tap into existing knowledge and channels Measurement & Insights Define and track UX health metrics in collaboration with design and product leadership Leverage tools like Pendo to identify behavioral patterns, guide research focus, and track experience over time Research Execution & Collaboration Partner closely with product designers and product managers in planning and executing research across the … Familiarity with defining, interpreting, and reporting UX metrics for product teams and executive leadership (e.g. NPS, engagement, retention, satisfaction scores, behavioral signals) Experience working with product analytics tools like Pendo to inform and supplement qualitative research Curious and self-driven in staying current with research tools, thinking, and approaches 7+ years of experience in UX research or related roles, with More ❯
Stevenage, England, United Kingdom Hybrid / WFH Options
JR United Kingdom
relationships with internal teams to tap into existing knowledge and channels Measurement & Insights Define and track UX health metrics in collaboration with design and product leadership Leverage tools like Pendo to identify behavioral patterns, guide research focus, and track experience over time Research Execution & Collaboration Partner closely with product designers and product managers in planning and executing research across the … Familiarity with defining, interpreting, and reporting UX metrics for product teams and executive leadership (e.g. NPS, engagement, retention, satisfaction scores, behavioral signals) Experience working with product analytics tools like Pendo to inform and supplement qualitative research Curious and self-driven in staying current with research tools, thinking, and approaches 7+ years of experience in UX research or related roles, with More ❯
Luton, England, United Kingdom Hybrid / WFH Options
JR United Kingdom
relationships with internal teams to tap into existing knowledge and channels Measurement & Insights Define and track UX health metrics in collaboration with design and product leadership Leverage tools like Pendo to identify behavioral patterns, guide research focus, and track experience over time Research Execution & Collaboration Partner closely with product designers and product managers in planning and executing research across the … Familiarity with defining, interpreting, and reporting UX metrics for product teams and executive leadership (e.g. NPS, engagement, retention, satisfaction scores, behavioral signals) Experience working with product analytics tools like Pendo to inform and supplement qualitative research Curious and self-driven in staying current with research tools, thinking, and approaches 7+ years of experience in UX research or related roles, with More ❯
Hemel Hempstead, England, United Kingdom Hybrid / WFH Options
JR United Kingdom
relationships with internal teams to tap into existing knowledge and channels Measurement & Insights Define and track UX health metrics in collaboration with design and product leadership Leverage tools like Pendo to identify behavioral patterns, guide research focus, and track experience over time Research Execution & Collaboration Partner closely with product designers and product managers in planning and executing research across the … Familiarity with defining, interpreting, and reporting UX metrics for product teams and executive leadership (e.g. NPS, engagement, retention, satisfaction scores, behavioral signals) Experience working with product analytics tools like Pendo to inform and supplement qualitative research Curious and self-driven in staying current with research tools, thinking, and approaches 7+ years of experience in UX research or related roles, with More ❯
Watford, England, United Kingdom Hybrid / WFH Options
JR United Kingdom
relationships with internal teams to tap into existing knowledge and channels Measurement & Insights Define and track UX health metrics in collaboration with design and product leadership Leverage tools like Pendo to identify behavioral patterns, guide research focus, and track experience over time Research Execution & Collaboration Partner closely with product designers and product managers in planning and executing research across the … Familiarity with defining, interpreting, and reporting UX metrics for product teams and executive leadership (e.g. NPS, engagement, retention, satisfaction scores, behavioral signals) Experience working with product analytics tools like Pendo to inform and supplement qualitative research Curious and self-driven in staying current with research tools, thinking, and approaches 7+ years of experience in UX research or related roles, with More ❯