Service Delivery Manager (Security Clearance)
Basingstoke, Hampshire, United Kingdom
TieTalent
your strong technical background and excellent communication skills to manage teams and projects, ensuring that our IT services consistently exceed expectations. Key Responsibilities Service Management: Oversee the delivery of IT services in alignment with agreed service level agreements (SLAs) and key performance indicators (KPIs). Client Engagement: Act as … performance. Continuous Improvement: Develop and implement service improvement plans to address concerns and elevate service quality. Process Optimization: Oversee and enhance ITIL-based service management processes, including incident, problem, change, and configuration management. Relationship Building: Build and maintain robust relationships with clients, vendors, and other stakeholders. Risk Mitigation: Identify … in VmWare technologies. Leadership: Demonstrated experience in managing teams and delivering IT services to meet organizational objectives. Communication: Exceptional written and verbal communication skills. People Management: Excellent leadership and people management skills to inspire and drive high-performing teams. Desired Competencies Agile Processes: Understanding of Agile More ❯
Employment Type: Permanent
Salary: GBP Annual
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