Helpdesk Manager
Southampton, Hampshire, United Kingdom
Marble Talent Group Ltd
to join a client of ours based in Hampshire on a permanent basis. The Helpdesk Manager is a hands-on operational leadership position responsible for the day-to-day management, performance oversight, and continuous improvement of the Helpdesk function. This role ensures accurate and efficient engineer scheduling, call allocation, and client communication with strong commercial awareness. Sitting at the … internal communication, team leadership, and margin protection. The Helpdesk Manager contributes to business planning and forms a key part of the Maintenance Senior Leadership Team. Key Responsibilities Team Leadership & People Management Lead, motivate, and develop a team of 3 Helpdesk Administrators Promote accountability through 1:1s, coaching, and structured performance management Foster a high-performance team culture … to turn aspiring candidates at the beginning, middle or towards the end of their engineering careers into successful, professional engineers place at the right companies. We are interested in people from all walks of life, as long as they have the passion to succeed in engineering. Our goal is to become the recruiter of choice for UK engineering companies. More ❯
Employment Type: Permanent
Salary: £40000 - £50000/annum
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