1 of 1 Performance Management Jobs in Bedfordshire

/7 Operations Analysts, ensuring seamless service delivery with a strong focus on IBMi systems. This is a new role where you'll be the driving force behind shift performance, service quality, and continuous improvement. At Service Express, ourOperations Team Leaders are at the heart of our 24/7 Command Centre in Bedford, making sure our systems run … operations, ensuring efficient incident resolution and proactive monitoring Act as the go-to escalation point for complex technical and operational issues Maintain service excellence by meeting SLAs and driving performance improvements Collaborate across IT, delivery, and support teams to enhance service delivery Manage shift scheduling and ensure balanced workloads and development opportunities Drive incident management, root cause analysis … holiday along with your 4 days not on the schedule for a total of 12 days off Lead with Impact: You'll play a key role in shaping the performance and culture of a 24/7 operations team, directly influencing service quality and customer satisfaction Continuous Development: We're committed to your growth-offering leadership development, technical training More ❯