1 of 1 Performance Management Jobs in Midlothian

standards, including compliance with FCA, SM&CR, AML, DPA, and TCF principles. Leading customer service processes in line with contractual agreements, maintaining quality and performance expectations. Sponsoring key strategic programmes and identifying growth opportunities with clients, converting them into revenue-generating services or expanded offerings. Building strong client partnerships … working within the Operations Management Team to deliver service improvements, drive efficiency (offshoring, automation), and share best practices. Acting as the key stakeholder manager for parts of the LBG oversight team within the joint governance and oversight model. Managing cross-functional dependencies, influencing internal teams such as IT, Change … HR, and Risk to ensure smooth service delivery. Developing and coaching direct reports, ensuring effective governance, risk management, and a strong operational control framework across client sites. Optimising resource management, promoting flexibility through a multi-skilled workforce, clear communication of strategic goals, and strong performance management. What More ❯