13 of 13 Performance Management Jobs in Nottinghamshire

to take ownership of our operation support functions, ensuring seamless service delivery and top-tier customer satisfaction. You will work closely with our leadership team to optimise processes, enhance performance, and drive continuous improvement across Workshop, Service Delivery Management, Customer Experience Management, Network Operations Centre (NOC), and Offshore Operations. Key Responsibilities (Summary): Operational Oversight: Manage day-to … day operations of all operation support functions, ensuring efficiency and seamless service delivery. Process & Performance Improvement: Work with the CXO to implement processes, track KPIs, and enhance service quality. Resource & Financial Management: Optimise staffing, budgeting, and cost control while maintaining high service standards. Risk & Compliance: Identify and mitigate risks, ensuring business continuity and regulatory compliance. Customer & Stakeholder Engagement … Lead the Service Management, Customer Experience, and other teams to identify improvements in the operational delivery, processes and proactively improve customer experience in the region. Service Function Leadership: Oversee Workshop, NOC, Offshore Operations, and Service Delivery Management to align with business goals. Ownership and responsibility of Jeopardy team. People & Performance Management: Conduct performance appraisals, drive More ❯

Nottingham Trent House (95002), United Kingdom, Nottingham, Nottinghamshire Lead Vendor Relationship Manager About this role: This is an exciting opportunity for you to join Capital One’s UK Supplier Management Office (SMO). Our Supplier Management Office is responsible for the management of the end-to-end Third Party life cycle for Capital One in the UK … relationships within our Operations and Marketing functions What you’ll do: Leadership of team Lead a small team to set the Category up for success through effective objective setting & performance management. Coach your team to be successful Supplier/Vendor Managers, delivering on the Third Party Management Policy requirements and ultimately to deliver ongoing value for the business … relationship between Capital One and the assigned third parties, to ensure a stable and effective supply chain. You’ll be expected to oversee, manage and report on the risk, performance and service delivered by your assigned supply chain Work closely with your internal business customers to understand issues, continuous improvement suggestions, new work requirements etc. This will allow you More ❯

translate client requirements, issues, and escalations within the organisation to ensure clear communication and effective resolution. Operational Reviews: Conduct thorough monthly, quarterly, and annual reviews with clients to discuss performance and identify areas for improvement. Cross-Functional Collaboration: Work closely with cross-functional teams to pinpoint and implement enhancements for both operational and client efficiency. Performance Management: Oversee service and agreement performance, ensuring alignment with client expectations and contractual obligations. Information Security Compliance: Adhere to the company’s Information Security Management System (ISMS) and all related policies to maintain high standards of information security. Qualifications, Knowledge, and Experience: Demonstrable experience in senior-level communication and stakeholder management. Commercial experience in managing contractual requirements and … ensuring adherence to commitments. ITIL certification. Experience with SDI or ISO20001 accreditation. Knowledge of AGILE project management methodologies. Why Join Us? As a Service Delivery Manager, you will play a pivotal role in shaping the client experience and driving operational excellence. You will have the opportunity to work in a dynamic environment, collaborate with talented professionals, and make a More ❯

in keeping with PAS2035 systems, work in support of the Head of Retrofit to deliver an exceptional design/coordination service to the business, work closely with all other management staff and internal departments. Embark on a transformative journey as a Senior Pas/Tech Manager in the expanding realm of whole-house retrofitting. This role presents an unparalleled … opportunity to spearhead operational excellence and drive forward our mission to transform energy efficiency and sustainability in residential properties. Key Responsibilities Resource Management and Staffing: Ensure optimal staffing levels across CCS service delivery sites by actively managing and coordinating team resources. Drive accountability across all design teams, promoting a performance-driven culture that supports effective and timely service … consistently working to exceed expectations and uphold CCS's reputation. Monitor and refine all interactions, touchpoints, and workstreams to enhance satisfaction, responsiveness, and design quality. End-to-End Process Management: Oversee and continuously improve company processes to streamline the design and coordination service from initiation to completion. Ensure documentation within the operations manual is updated and accessible, providing Managers More ❯

on executing the 5-year plan. This visionary leader should have a deep understanding of the transport and mobility sector, capable of defining and executing strategies that improve business performance and customer experience. The successful candidate will lead cross-functional teams, collaborate with key stakeholders, and manage multiple projects to optimize operational efficiency and growth. Day-to-Day Responsibilities … and its customers; develop disruptive commercial models aligned with customer value. Stakeholder Engagement: Build relationships with internal and external stakeholders, including suppliers, partners, and regulators; communicate strategic vision effectively. Performance Management: Establish KPIs, monitor progress, and use data-driven insights for decision-making and strategy adjustments. Project Management: Oversee multiple projects from conception to execution, ensuring alignment … can drive positive change, demonstrate passion, and have a hunger to learn and grow. Ideal candidates will possess: Strategic thinking and creative problem-solving skills Excellent leadership and team management abilities Ability to thrive in a fast-paced environment Understanding of retail operations and customer experience strategies Qualifications in Business Administration, Marketing, or related fields Proven experience in strategy More ❯

top-level goals and Delivery Segment business growth. Apart of working closely with Intellias LT on shaping delivery strategy, a set of responsibilities includes supervising a large engineering organization, performance management, financial management, contribution to sales, presales as well as account growth. The role will report to C-level (Chief Delivery Officer). Responsibilities: Lead Delivery Organization … a well-established software outsourcing company (3000+ employees) Experience in managing an engineering organization of 700+ people, with a proven record of results and achievements Strong program and portfolio management skills, Agile project management Deep level of expertise with modern SW engineering technology, best practices and trends; past experience working in a role of solution architect or similar … is an advantage In-depth understanding of Digital business as well as it's IT landscape and trends Visionary mindset, combining entrepreneurial skills with core management and leadership presence Profound experience with strategic planning and execution "Getting things done" attitude, proactivity and assertiveness in achieving the goals; ready for an extra mile Profound understanding of large IT outsourcing company More ❯

execute UK LOB Local and Enterprise led backlog. Manage projects including organisation, definition, planning, implementation and control through the use of Kanban or Agile techniques. People leadership responsibilities including performance management and team development to ensure the efficient operation of the function. Direct team members in the design, modification, and evaluation of all phases of a specific project … we're looking for Expertise in End User Compute technologies including Windows 11, MacOS, Virtual Desktops (AWS Workspaces), Mobile, VC (preferably Zoom) and digital signage platforms. Technical knowledge of management tools including Intune, Jamf, Airwatch. Technical knowledge of Google Workspace. People leadership experience. Knowledge of ServiceNow, Jira and Confluence. Effective communication with associates at all levels, both technical and More ❯

This position requires a visionary leader with a deep understanding of the landscape within the transport and mobility sector, capable of defining and executing strategies that will enhance business performance and customer experience. The successful candidate will lead cross-functional teams, collaborate with key stakeholders, and manage multiple projects to optimise operational efficiency and growth. Day-to-Day Responsibilities … and benefits. Stakeholder Engagement: Build strong relationships with internal and external stakeholders, including suppliers, partners, and regulatory bodies. Communicate strategic vision and direction effectively to stakeholders at all levels. Performance Management: Establish key performance indicators (KPIs) to measure the effectiveness of strategic initiatives and ensure timely reporting on progress. Utilize data-driven insights to make informed decisions … and adjust strategies as necessary. Project Management: Oversee multiple projects from concept to execution, ensuring alignment with overall business strategy and objectives. Allocate resources effectively and manage budgets for strategy-related projects. Who Are We Looking For We look for big thinkers. People who can drive positive change, step up and show what's next - people with passion, can More ❯

experience, process improvements, talent and culture initiatives. As a member of the AutoStore Operations team, The Service & Support VP will lead a multi-country team that support the daily management of the entire Partner Community ensuring that End Customers have a great experience with AutoStore products. Location: Norway, UK, Germany, USA KEY TASKS AND RESPONSIBILITIES: Owns the strategic approach … work to deliver on current needs short and longer term Drafts, implements, and executes policies and procedures to facilitate a quality partner and customer experience for AutoStore products Establishes performance metrics for the department in line with company objectives Establishes service levels and requirements for the department in line with AutoStore's Service Level Agreements with its Partners and … the departments strategy and budget. Identify and drive continuous improvement opportunities to streamline process and improve accuracy and efficiency within operations Recruits, trains and develop departmental supervisory staff, including performance management Oversees the daily workflow of the department. Provides constructive and timely performance evaluations. KEY QUALIFICATIONS: Minimum 10+ years’ experience in customer service or related field, including More ❯

program and build a program to meets needs of large diverse customer base in India. Our team is responsible for all aspects of the prime program including customer lifecycle management, plan constructs, trial strategies, pricing, program branding, Prime benefits, member spends and Prime PnL. To this end, we are a multidisciplinary team including product managements, marketing, business development, engineering … support this growth. BASIC QUALIFICATIONS - 7+ years of business intelligence and analytics experience - 5+ years of delivering results managing a business intelligence or analytics team, including employee development and performance management experience - Experience with SQL - Experience with ETL - Experience with data visualization using Tableau, Quicksight, or similar tools - Experience with R, Python, Weka, SAS, Matlab or other statistical More ❯

of Technical Services will be accountable for the safety, reliability and effectiveness of the Fleet, leading the Fleet Engineering team to maintain and optimise VMI s for optimum vehicle performance, provide technical support to the Service Centres and instigate vehicle modifications to address safety concerns or improve vehicle reliability. The Head of Technical Services will also be required to … set and monitor the Fleet Engineering Standards for the business to ensure legislative compliance, as well as leading a performance management function, ensuring metrics are clear, available to the business and industry bodies in a timely and accurate way. We are seeking a seasoned professional with strong leadership and technical experience to be able to ownership and give … Norton Head of Executive Search (Headhunting, Offer Negotiations, Client Consulting) Emma Barlow Senior Research Associate (Shortlisting, Networking, Research, Search, Longlisting, Interviews, Data & Market Intel) Ralitsa Kuzeva Executive Assistant (Diary Management, Coordination, Candidate Experience). About Ford & Stanley Executive Search: Ford & Stanley Talent Services Group are in the business of people and performance. Our mission is to create one million More ❯

re partnering with a fast-growing, high-impact consultancy delivering advanced planning, modelling, and digital transformation solutions to Tier 1 financial institutions. As they continue to scale their Enterprise Performance Management (EPM) capabilities, they’re looking for a Solutions Architect with deep Anaplan expertise to lead the design and delivery of strategic programmes across global banking and financial … support junior consultants as the EPM function scales What We’re Looking For Proven experience delivering Anaplan-based solutions in enterprise environments Deep understanding of financial planning, modelling, and performance management Background in financial services (banking, capital markets, insurance, or asset management) Strong stakeholder and client-facing skills — ability to engage business, technology, and executive teams Anaplan More ❯

team. Responsibilities include: Understanding business issues and challenges in Transportation operations; identifying strengths and weaknesses; suggesting improvements Mapping business requirements, analyzing workflows, designing solutions, and preparing functional specifications Developing performance metrics, reporting, forecasting, budgeting, and analysis to improve Customer Experience Applying industry best practices to solve business problems Designing and implementing enterprise-wide programs for performance and cycle … and meeting operational goals, strategic planning, and forecasting Leading teams of analysts, program managers, or area managers Driving process improvements Desired Skills and Experience 3+ years of employee and performance management experience Bachelor’s degree or equivalent, or 2+ years of Amazon experience Flexibility to work various shifts, including weekends and holidays 1+ years of experience in performance More ❯