2 of 2 Performance Metrics Jobs in East London

change based on user evidence, business outcomes, and/or financial evidence. Ability to analyse both qualitative and quantitative data (e.g. user feedback, service performance metrics) to inform and iterate on design decisions. Knowledge of and experience in designing services that adhere to standards for accessibility and inclusive ...

Supplier & Contract Management Act as the primary contact for the managed service provider (MSP), ensuring delivery against SLAs, KPIs, and contractual commitments Lead supplier performance reviews and proactively address underperformance Support consolidation of multiple IT service contracts into a single provider Manage relationships with wider IT suppliers (connectivity, software … timelines Coordinate site readiness for IT changes across multiple locations Operational Oversight Ensure consistent, high-quality IT support across all sites Monitor service desk performance and act as escalation point Support onboarding of new sites where required Maintain cyber security compliance in collaboration with internal and external stakeholders Governance ...