2 of 2 Performance Metrics Jobs in Leeds

per annum & benefits Industry: Cyber Security/SAAS What You’ll Be Doing: Owning the support function day to day, workflows, staffing, priorities and standards. Setting and tracking performance metrics (think SLA, CSAT, first/average response times) and acting on the data. Handling escalations with empathy and pace; ensuring customers leave every interaction better than they arrived. More ❯

or dashboards (Excel, Power BI, Sage, etc.). Confident communicator who can engage with senior stakeholders. Familiarity with CRM or case management systems. Understanding of financial reporting and operational performance metrics. If this sounds like the kind of challenge that gets you fired up - and you're not looking for a traditional finance role - hit apply and let's More ❯