21 of 21 Performance Metrics Jobs in West Yorkshire

maintain PMO standards, frameworks, and best practices to support project delivery and governance. Oversee the governance framework for all projects within the portfolio, ensuring compliance with defined processes and performance metrics. Act as the business owner of PSA tools such as Teamwork, ensuring their effective use across the Professional Services function, including system configuration, process optimisation, and user training. … operational tools, including estimation tools, project templates, and SharePoint libraries and sites, ensuring consistency and accessibility. Collaborate with stakeholders to establish KPIs that align with business objectives, measuring project performance, efficiency, and effectiveness. Monitor, track, and report on portfolio performance, providing transparency through regular reporting and data-driven insights. Develop and maintain tools, dashboards, and reports that track … project progress, financial performance, utilisation, forecast accuracy, and margins. Facilitate internal governance meetings, including weekly project and portfolio reviews, monthly operational reviews, and financial performance analysis. Provide accurate revenue forecasts and utilisation reports, supporting financial planning and resource management. Analyse data to identify performance trends, root causes of issues, and opportunities for process improvement. Support Engagement Managers More ❯

support within our ITSM Function. The successful candidate will be responsible for overseeing incident, problem, and change management aligned with ITIL best practices, driving continual service improvement and ensuring performance against SLAs. The role involves working closely with delivery teams and key stakeholders in understanding customer needs to provide outstanding service, build lasting relationships and ensuring the delivery of … modern technologies and get hands-on with cases, driving innovation and improvements, as well as having a track record of leading a successful service team. Key Responsibilities Service Delivery Performance - Monitor SLAs, resolution times, and feedback cycles in alignment with ITSM principles to ensure consistent service quality. Incident & Change Management - Direct incident, problem, and change management activities in accordance … vendor infrastructures. Excellent stakeholder management skills - focussed on service excellence and customer success, supported by ITSM reporting and communication practices. A data-driven mindset — comfortable with ITSM toolsets, dashboards, performance metrics, and SLA monitoring. Excellent coaching skills - able to embed a culture of ownership, accountability, and shared success using ITIL service principles. Strong communication skills – a flexible mindset More ❯

support within our ITSM Function. The successful candidate will be responsible for overseeing incident, problem, and change management aligned with ITIL best practices, driving continual service improvement and ensuring performance against SLAs. The role involves working closely with delivery teams and key stakeholders in understanding customer needs to provide outstanding service, build lasting relationships and ensuring the delivery of … modern technologies and get hands-on with cases, driving innovation and improvements, as well as having a track record of leading a successful service team. Key Responsibilities Service Delivery Performance - Monitor SLAs, resolution times, and feedback cycles in alignment with ITSM principles to ensure consistent service quality. Incident & Change Management - Direct incident, problem, and change management activities in accordance … vendor infrastructures. Excellent stakeholder management skills - focussed on service excellence and customer success, supported by ITSM reporting and communication practices. A data-driven mindset — comfortable with ITSM toolsets, dashboards, performance metrics, and SLA monitoring. Excellent coaching skills - able to embed a culture of ownership, accountability, and shared success using ITIL service principles. Strong communication skills – a flexible mindset More ❯

value-creation to develop a qualified opportunity pipeline, whitespace penetration, and upsell strategies. Act as the commercial authority and single point of contact for all client account-related matters. Performance Strive to meet all Success Framework performance metrics to ensure target attainment. KPIs include sales target performance (in-month/YTD), pipeline additions, pipeline value coverage … of accurate data reporting for business awareness and support. Maintain accurate sales reporting, including pipeline data management, forecasting accuracy, CRM data management, and contract renewals. Strive to achieve sales performance KPIs. Effectively use business systems and tools. Manage GAP analysis for month, quarter, and FY, understanding key pipeline metrics for target performance. Behavioural Competencies Demonstrate a desire to … succeed with a strong work ethic. Perform well in a performance-driven, sometimes pressured environment. Show passion for performance attainment through continual prospecting, stakeholder development, and seeking referrals. Exhibit maturity and professionalism reflective of the sales function's importance. Build strong internal and external professional relationships. Show coachability and a desire for continuous improvement. Invest time in attaining More ❯

and any other relevant stakeholders to review, negotiate, and finalise partner contracts and agreements. Ensure all contractual obligations are met by both parties, including terms and conditions, SLAs, and performance metrics. Assist in the drafting and execution of partner agreements and ensure compliance with company policies. Reporting and Performance Tracking: Develop, maintain, and share regular reports on assigned … partner performance, sales activity, and pipeline development with the Head of Partnerships. Monitor and report on key metrics such as revenue growth, lead generation, and partner engagement. Provide feedback and insights to the Head of Partnerships on potential improvements or adjustments to partnership strategies. Ensure that partners are meeting agreed-upon KPIs and sales targets. Collaboration and Strategy … record of exceeding sales targets Excellent communication, negotiation, and interpersonal skills. Experience managing partner relationships and delivering value-added solutions Strong analytical skills with the ability to assess partner performance and make data-driven decisions. Ability to manage multiple projects simultaneously and thrive in a fast-paced, dynamic environment. Familiarity with contract negotiation, legal terminology, and compliance requirements. Proficiency More ❯

credit risk/IRB model development or validation within a financial institution. A good understanding of residential mortgage portfolios, risk drivers, and lifecycle credit risk behaviour. Experience of model performance metrics, validation techniques and model risk management regulatory requirements. Excellent analytical skills and a strong attention to detail. Excellent written and verbal communication skills with the ability to More ❯

us here at Yorkshire Water: We offer a competitive salary, depending on experience Band 4a £44,316 - £55,395 Annual incentive-related bonus ( £1000 maximum bonus opportunity for the performance year ) Attractive pension scheme ( up to 12% company contribution ) Development opportunities in line with the PMO Lead Analyst progression plan 25 days annual leave plus bank holidays plus an … the reporting efforts within the PMO, Asset Planning, and Delivery functions to monitor time, cost, and quality across the Totex programme by delivering precise programme reporting that highlights key performance metrics. Investment Support & Risk Management: Support investment decisions by thoroughly reviewing risks, ensuring that the regulatory capital programme is delivered in line with Ofwat requirements. Gateway Approvals Management: Challenge … the company. Reporting Tools & Trend Analysis: Lead the use of advanced reporting tools to analyse and present data on the capital programme, identifying trends in cost, time, and delivery performance across the company. Ad Hoc Reporting & Stakeholder Engagement: Provision of ad hoc reports on specific elements of the programme, engaging with key stakeholders to enhance visibility and create awareness More ❯

renewal pricing remains competitive and aligned with industry standards Apply predictive analytics to identify high-risk customers and recommend pricing strategies to enhance retention Perform detailed analyses of renewal performance metrics, including retention rates, loss ratios, gross written premium (GWP), and income, to identify opportunities for improvement Requirements: At least 2 years of experience in a pricing or More ❯

updates on project status and resolving any challenges that arise. Oversee project financials, including budgeting, forecasting, and tracking revenue, ensuring cost-effective delivery strategies. Track and report on key performance metrics to ensure continuous improvement in project execution. Support the development of junior project managers and contribute to refining best practices and tools for project delivery. Required Skills More ❯

and maintain energy consumption models for data centre operations. Conduct quantitative analysis to forecast energy usage and identify efficiency opportunities. Validate energy savings from implemented initiatives and report on performance metrics. Collaborate with engineering, facilities, and sustainability teams to gather and analyse energy-related data. Document processes, assumptions, and findings using Confluence and Visio. Prepare detailed reports and dashboards More ❯

Prepare and deliver compelling proposals, presentations, and contracts that align with client needs and company goals. Reporting: Track and report on key business development activities, prospecting, sales cycle, and performance metrics. What you'll bring: A track record of delivering high volume new business telecoms sales/deals into mid-market business 's Extensive experience in B2B telecommunications sales More ❯

Prepare and deliver compelling proposals, presentations, and contracts that align with client needs and company goals. Reporting: Track and report on key business development activities, prospecting, sales cycle, and performance metrics. What you'll bring: A track record of delivering high volume new business telecoms sales/deals into mid-market business 's Extensive experience in B2B telecommunications sales More ❯

leadership skills, a passion for sales, and the ability to communicate effectively with diverse clients. As a Sales Manager, you will be responsible for developing sales strategies, managing team performance, and ensuring exceptional customer service. Key Responsibilities : Sales Strategy and Planning: Develop and implement strategic sales plans that align with the overall business objectives. Analyse market trends, competitor activities … key customers to ensure satisfaction and uncover new business opportunities. Sales Execution: Oversee the day-to-day sales operations, ensuring effective execution of sales strategies. Monitor and analyse sales performance metrics to identify areas for improvement and take corrective actions as needed. Collaborate with cross-functional teams to ensure seamless delivery of products and services to our customers. More ❯

fostering a culture of excellence and continuous improvement. Define, implement, and maintain all Support SLAs and KPIs, ensuring timely and effective resolution of customer issues. Monitor and analyse support performance metrics, generating reports to track KPIs and identify trends, risks, and issues. Raise awareness of potential risks and recurring issues through data-driven insights and proactive communication. Act … with ITIL principles. Drive initiatives to build and scale the Support Team, ensuring the team structure and skills align with business growth. Produce regular reports and insights on support performance, customer satisfaction, and SLA adherence. Your journey so far Achievement of defined Support SLAs and KPIs, ensuring timely and effective issue resolution. High levels of customer satisfaction, as evidenced … and ongoing management of ticket levels to ensure backlogs to not grow in future. Proven experience leading and managing a Support or Service Desk function, including team development and performance management. ITIL certification with practical experience applying ITIL principles in a support environment. Hands-on experience with helpdesk software, preferably Freshdesk, or similar platforms. Familiarity with Jira for issue More ❯

presentations and proposals tailored to client need Collaborate with internal teams to ensure seamless delivery of products/services and exceptional customer service Meet and exceed sales targets and performance metrics Stay informed about industry trends, market conditions, and competitors to provide strategic insights Handle client inquiries and resolve issues promptly and effectively Maintain accurate records of client More ❯

and acceptance criteria. To produce estimates (high-level and detailed) for development work. To maintain a high standard of code and documentation. To write and maintain unit tests, and performance metrics for automatic testing to ensure the quality of the development. To peer review other team members' work. To demonstrate software to project team members, user representatives and More ❯

You will also be part of a wider EU Amazon working group, sharing knowledge and best practices, while consulting with our clients US team to align on reporting and performance metrics. Key Responsibilities Work with the Senior International/EU eCommerce Manager and VP/MD UK, China & International to implement the marketplace strategy for the UK business Manage … and brand page updates Conduct competitor research to identify growth opportunities and market trends Create weekly sales reports and communicate findings to the broader team, offering insights on product performance Analyse product trends and propose strategies to optimise performance, including price adjustments, packaging changes and promotional campaigns Develop strategies to increase sales, reduce costs, and drive conversion rates More ❯

landscape, ensuring risks are identified and managed with appropriate best practice controls and measures. Key responsibilities Implementation of the Information/Cyber Security strategy and measurement of progress through performance metrics. Contribute to the development of policies, standards and guidelines and ensure these are embedded within the business. Contribute to the development of awareness and training programmes and assist More ❯

operations and maintenance activities on battery energy storage sites across the country. Responsibilities include managing O&M on site, mentoring engineers, organising schedules and call-out rotas, monitor site performance metrics, and ensuring H&S is adhered to. This is also a hands-on role where you will be required to carry out some planned and reactive maintenance … scale BESS projects *Carry out planned and reactive maintenance *Supervise on-site engineers ensuring high quality of work *Organise engineering schedule and on-call rota *Monitor and analyse site performance metrics *Manage client/stakeholder relationships, acting as technical liaison *Nationwide travel, on-call work and stayaways *£60'000 - £80'000 + Overtime + Bonus + Company Vehicle More ❯

need. Ability to quickly grasp and understand the technical capabilities and limitations of marketing automation, integrations and related technologies. Ability to work towards and deliver against set goals and performance metrics. A strong attention to detail and ensuring accuracy in all communication, reporting, and client interactions. An analytical thinker and ability to assess data, identify trends, and understand root More ❯

to lead strategic conversations with clients and internal teams Previous experience managing multiple projects, meeting deadlines and client expectations to ensure seamless execution and outstanding results. Excellent understanding of performance metrics, industry terminology, and KPIs, with a track record of overseeing media planning, execution, and analysis to optimise success. A natural curiosity, to spot trends, solve challenges, and More ❯