2 of 2 Performance Metrics Jobs in Merseyside

robust infrastructure engineering. We've enabled global e-commerce brands to drive higher conversions, better product discovery, and personalized shopping experiences—delivering enterprise-grade performance with measurable ROI. We are looking for an Assistant Manager – Customer Success to support our merchants in driving product adoption, engagement, and growth across … each customer's business objectives and KPIs to align Netcore Unbxd solutions with their growth goals. Conduct regular Executive Business Reviews (EBRs) to present performance metrics, ROI analysis, and strategic recommendations to senior stakeholders. Retention & Growth Proactively monitor customer health scores and usage metrics to identify churn ...

incident response, capacity and change management Client Delivery : repeatable enterprise onboarding, implementation governance, documentation, handover into BAU Service Delivery : proactive support model, SLAs, escalations, performance metrics, customer confidence What success looks like (early): Clear accountability across the customer lifecycle Reduced escalations and improved operational predictability More consistent onboarding ...