1 to 25 of 60 Performance Metrics Jobs in the North West

The Delivery Manager is responsible for working collaboratively with the Senior Operations Manager to lead and drive a regional operational team to achieve performance, growth, quality and compliance objectives in line with contractual agreements and P&L requirements. Inspiring others through leadership skills to enhance team and participant positive … line with contractual expectations, within budget, and to a high standard of quality. Team Leadership and Management: Lead, manage, and support a team of Performance Managers. Provide coaching, mentorship, and professional development to ensure effective service delivery and team performance. Performance Management: Set and monitor key performance indicators (KPIs) across all services and programmes, ensuring that performance targets are met or exceeded. Take proactive steps to address underperformance and improve service outcomes in line with policy. Continuous Improvement: Implement and promote a culture of continuous improvement, identifying areas for service enhancement and working with teams More ❯

The Delivery Manager is responsible for working collaboratively with the Senior Operations Manager to lead and drive a regional operational team to achieve performance, growth, quality and compliance objectives in line with contractual agreements and P&L requirements. Inspiring others through leadership skills to enhance team and participant positive … line with contractual expectations, within budget, and to a high standard of quality. Team Leadership and Management: Lead, manage, and support a team of Performance Managers. Provide coaching, mentorship, and professional development to ensure effective service delivery and team performance. Performance Management: Set and monitor key performance indicators (KPIs) across all services and programmes, ensuring that performance targets are met or exceeded. Take proactive steps to address underperformance and improve service outcomes in line with policy. Continuous Improvement: Implement and promote a culture of continuous improvement, identifying areas for service enhancement and working with teams More ❯

The Delivery Manager is responsible for working collaboratively with the Senior Operations Manager to lead and drive a regional operational team to achieve performance, growth, quality and compliance objectives in line with contractual agreements and P&L requirements. Inspiring others through leadership skills to enhance team and participant positive … line with contractual expectations, within budget, and to a high standard of quality. Team Leadership and Management: Lead, manage, and support a team of Performance Managers. Provide coaching, mentorship, and professional development to ensure effective service delivery and team performance. Performance Management: Set and monitor key performance indicators (KPIs) across all services and programmes, ensuring that performance targets are met or exceeded. Take proactive steps to address underperformance and improve service outcomes in line with policy. Continuous Improvement: Implement and promote a culture of continuous improvement, identifying areas for service enhancement and working with teams More ❯

Apply today and help us shape the future of business connectivity. The Role Reporting to the Director of Operations, the Head of Partner Operational Performance at TTB oversees the operational performance of partners in delivery and service processes. This role supports revenue realisation, sets partner strategy, and ensures … performance metrics are met. Responsibilities include optimising processes, enhancing partner performance, and fostering professionalism in service delivery. Building and maintaining relationships with key partners to drive continuous improvement is essential, along with monitoring partner productivity, delivery rates, and client satisfaction, ensuring compliance with regulatory requirements. As an … ambassador for TTB Delivery & Service functions, this role collaborates with Sales & Operations to drive continuous improvement, evaluates partner performance, and maintains strategic relationships. The role involves evaluating partner performance, maintaining senior strategic relationships, and preparing Monthly and Quarterly Business Reviews. This single contributor role, with one direct report More ❯

Apply today and help us shape the future of business connectivity. The Role Reporting to the Director of Operations, the Head of Partner Operational Performance at TTB oversees the operational performance of partners in delivery and service processes. This role supports revenue realisation, sets partner strategy, and ensures … performance metrics are met. Responsibilities include optimising processes, enhancing partner performance, and fostering professionalism in service delivery. Building and maintaining relationships with key partners to drive continuous improvement is essential, along with monitoring partner productivity, delivery rates, and client satisfaction, ensuring compliance with regulatory requirements. As an … ambassador for TTB Delivery & Service functions, this role collaborates with Sales & Operations to drive continuous improvement, evaluates partner performance, and maintains strategic relationships. The role involves evaluating partner performance, maintaining senior strategic relationships, and preparing Monthly and Quarterly Business Reviews. This single contributor role, with one direct report More ❯

customer engagement. Segment email lists based on user behaviour, demographics, and other key criteria to deliver personalised content. Track, analyse, and report on email performance metrics (open rates, CTR, conversion rates) to optimise future campaigns. Conduct A/B testing on subject lines, content, and send times to … functional teams, and ensuring seamless execution of campaigns. HubSpot Pro. Hands-on experience with HubSpot, including email automation, segmentation, A/B testing, and performance tracking. Campaign Builder. Ability to create, schedule, and optimise email marketing campaigns that drive engagement, conversions, and customer retention. Data-Driven Marketer. Strong analytical … skills to track key email performance metrics, generate reports, and optimise campaigns based on insights. Compelling Copywriter. Ability to craft engaging subject lines, email copy, and CTAs that resonate with different audience segments. As an industry leading, nationwide Marketing, Digital, Analytics, IT and Design recruitment agency, we are More ❯

customer engagement. Segment email lists based on user behaviour, demographics, and other key criteria to deliver personalised content. Track, analyse, and report on email performance metrics (open rates, CTR, conversion rates) to optimise future campaigns. Conduct A/B testing on subject lines, content, and send times to … functional teams, and ensuring seamless execution of campaigns. HubSpot Pro. Hands-on experience with HubSpot, including email automation, segmentation, A/B testing, and performance tracking. Campaign Builder. Ability to create, schedule, and optimise email marketing campaigns that drive engagement, conversions, and customer retention. Data-Driven Marketer. Strong analytical … skills to track key email performance metrics, generate reports, and optimise campaigns based on insights. Compelling Copywriter. Ability to craft engaging subject lines, email copy, and CTAs that resonate with different audience segments. More ❯

About Hello Earth Hello Earth is an award-winning, B Corp Digital Performance Marketing Agency for eCommerce and DTC brands. We are a performance-driven digital agency that maximises efficiency and delivers results for socially responsible DTC brands. Were committed to using profit for purpose and inspiring responsible … championing people and the planet. Our unique approach combines assertive marketing with compelling storytelling, turning visions into conversation. Services include: Paid Social, Paid Search, Performance Content, Email, Subscriptions. About the Paid Social Manager role We are seeking a strategic Paid Social Manager with expertise in creating, running and optimising … and future-facing offer. Manage team and client actions to keep the agency at the forefront of paid media campaign planning, strategy, and execution. Performance Management: Oversee performance metrics for your clients and execute campaigns across various paid media platforms. Planning Development: Develop Paid Social plans focused More ❯

offers significant potential to help shape the future direction of DevOps and your own career. The team is responsible for ensuring the availability, latency, performance, efficiency, and stability of our critical infrastructure, all of which runs in AWS. You will collaborate closely with multiple stakeholders including development teams to … proactively. Develop and implement alerts and notifications for critical events. Collaborate with development teams to enhance system resilience and reduce downtime. Analyze and optimize performance metrics to resolve latency bottlenecks and improve system responsiveness. Develop and maintain metrics dashboards to track key performance indicators (KPIs). … specifically EKS & ECS Familiar with programming languages, such as Python or .NET C#. Additional Preferred Qualifications: Proven experience in monitoring, analyzing, and optimizing the performance of large-scale distributed systems in a cloud environment Proven experience with Windows or Linux production environments, including managing servers, operating systems, and network More ❯

setting Salary up to £40k per annum depending on experience Office-based with options for flexible working Paid Search & Paid Social experience Proficient in performance marketing, campaign implementation, and optimisation Agency or ecommerce experience Paid Media Management experience Looking for someone who can hit the ground running and quickly … a wider audience. If you're ready to be part of something big, this is your chance! You will be reporting to Head of Performance Marketing and will handle paid media strategies. Your primary goal is to drive traffic, bring in new customers, and boost sales, while staying within … within budget, continuously test, monitor, and adjust spend, targeting, and creatives for maximum impact and implement strategies to balance cost-effectiveness with sales growth. Performance Analysis & Reporting -Analyse performance data to identify trends, opportunities, and areas for improvement, monitor and manage cost of sale to ensure profitability across More ❯

Summary We are seeking a highly analytical and detail-oriented Data Analyst to join our team. This role will be responsible for analysing product performance, customer behaviour, and churn patterns to drive strategic decision-making. The ideal candidate will have strong data manipulation skills, an analytical mindset, and experience … in subscription-based businesses is desirable. Key Responsibilities Analyse key performance metrics across Digital Rewards Group’s product portfolio to provide actionable insights. Monitor and assess customer churn trends, identifying patterns and opportunities for retention. Develop dashboards, reports, and visualisations to communicate findings effectively to stakeholders. Work closely … Tableau, Power BI, or Looker. Strong knowledge of Excel and Google Sheets. Familiarity with statistical analysis and predictive modelling techniques. Understanding of customer lifecycle metrics and churn analysis. Excellent problem-solving skills and attention to detail. Strong communication skills with the ability to translate data insights into business actions. More ❯

and daily operations. You will also be responsible for owning operational business reporting, making it clear how well the business is performing against key metrics covering everything from capacity and retention to profitability and client performance. The role will be well supported by the senior team at the business … and plans for future growth, development and promotion. This is a senior role within the business and, therefore, is directly responsible for key commercial performance metrics, primarily: Service quality improvement Effective capacity, margin & write-off management Key Responsibilities (Overview). Operational Leadership - Oversee the agency's operational service … with client demands to ensure efficient service delivery. Service Optimisation - Continuously improve processes, workflows, and delivery models to enhance efficiency and quality. Team Productivity & Performance - Develop and implement strategies to improve productivity/utilisation, setting clear KPIs and performance benchmarks. Process Development & Automation - Identify opportunities for automation and More ❯

and daily operations. You will also be responsible for owning operational business reporting, making it clear how well the business is performing against key metrics covering everything from capacity and retention to profitability and client performance. The role will be well supported by the senior team at the business … and plans for future growth, development and promotion. This is a senior role within the business and, therefore, is directly responsible for key commercial performance metrics, primarily: Service quality improvement Effective capacity, margin & write-off management Key Responsibilities (Overview). Operational Leadership - Oversee the agency's operational service … with client demands to ensure efficient service delivery. Service Optimisation - Continuously improve processes, workflows, and delivery models to enhance efficiency and quality. Team Productivity & Performance - Develop and implement strategies to improve productivity/utilisation, setting clear KPIs and performance benchmarks. Process Development & Automation - Identify opportunities for automation and More ❯

Service Management, they promote ITIL4, DevOps, and SecOps frameworks to balance delivery speed with standardisation and risk reduction. The role involves proactive monitoring of performance, identifying trends, and collaborating with Tribe leaders to address risks and implement improvement initiatives. Regular engagement with Tribe leadership and stakeholders ensures alignment, sponsorship … and measurable improvements in Tribe performance and maturity. What's in it for you Being a part of M&S is exactly that - playing your part to bring the magic of M&S to our customers every day. We're an inclusive, dynamic, exciting, and ever-evolving business built … holiday entitlement with the potential to buy extra holiday days! Discretionary bonus schemes awarded based on how you achieve your personal objectives and our performance as a business. A generous Defined Contribution Pension Scheme and Life Assurance. A dedicated welcome to our teams with a tailored induction and a More ❯

with end-users, application owners, and platform teams to triage and resolve incidents effectively. Reporting & Analysis Assist in the development of reporting dashboards and performance metrics, including SLAs and system uptime. Leverage tools such as Excel and Power BI to analyse trends, drive data-driven insights, and suggest … process optimisation and operational efficiency. Define challenges, gather requirements, analyse potential solutions, and help implement enhancements. Deliver smaller-scale improvement initiatives to increase service performance and stability. Documentation & Training Create and maintain internal training materials and documentation for operational procedures. Contribute to a shared knowledge base to ensure consistent … business functions and IT. Vendor Management Maintain strong working relationships with third-party vendors. Conduct monthly service reviews and support escalation processes. Monitor vendor performance against SLAs and hold suppliers accountable for service quality. Ideal Candidate Profile Essential Skills & Experience 23 years' experience in enterprise IT support across applications More ❯

premises, and network environments—ensuring alignment with business priorities and technical scalability. Own and lead the global Service Desk function, establishing clear support processes, performance metrics, and continuous improvement across all sites. Implement and govern enterprise infrastructure standards, covering identity, endpoint, monitoring, backup, and disaster recovery to drive … consistency and resilience. Lead operational performance and vendor management, ensuring high system availability, SLA adherence, and cost-effective service delivery. Act as the technical authority and line manager for infrastructure and support staff, setting direction, mentoring the team, and collaborating across IT and business functions to support strategic outcomes. More ❯

to ensure client success. Market Intelligence: Stay ahead of industry trends and client challenges, using insights to sharpen sales strategies and enhance value delivery. Performance Analysis: Use pipeline metrics, client feedback, and sales data to inform strategic decision-making and report to senior leadership. What We're Looking … good grasp of technical terminology and the ability to liaise effectively with both commercial and technical teams. Comfortable with data-led decision-making, using performance metrics and client feedback to guide action. A natural collaborator with the ability to lead projects and support junior team members. Why Join More ❯

considered) High-impact role within a collaborative and innovative global marketing team Opportunities for career progression in a growing digital department Are you a performance-driven digital marketer with a passion for paid media? This is your chance to join a high-performing team within a globally recognised B2B … enterprise segments. They're seeking an experienced Digital Marketing Manager to lead and execute paid media strategy that drives visibility, lead generation, and business performance on a global scale. About the Role for Paid Digital Manager Reporting to the Director of Digital Demand, you'll play a key role … Develop and own the global paid media strategy for mid-market and enterprise segments Manage budgets across multiple digital channels to maximise ROI and performance Lead testing and experimentation across platforms, formats, and creative Partner with internal and external stakeholders to optimise landing pages, copy, and user experience Own More ❯

considered) High-impact role within a collaborative and innovative global marketing team Opportunities for career progression in a growing digital department Are you a performance-driven digital marketer with a passion for paid media? This is your chance to join a high-performing team within a globally recognised B2B … enterprise segments. They're seeking an experienced Digital Marketing Manager to lead and execute paid media strategy that drives visibility, lead generation, and business performance on a global scale. About the Role for Paid Digital Manager Reporting to the Director of Digital Demand, you'll play a key role … Develop and own the global paid media strategy for mid-market and enterprise segments Manage budgets across multiple digital channels to maximise ROI and performance Lead testing and experimentation across platforms, formats, and creative Partner with internal and external stakeholders to optimise landing pages, copy, and user experience Own More ❯

considered) High-impact role within a collaborative and innovative global marketing team Opportunities for career progression in a growing digital department Are you a performance-driven digital marketer with a passion for paid media? This is your chance to join a high-performing team within a globally recognised B2B … enterprise segments. They're seeking an experienced Digital Marketing Manager to lead and execute paid media strategy that drives visibility, lead generation, and business performance on a global scale. About the Role for Paid Digital Manager Reporting to the Director of Digital Demand, you'll play a key role … Develop and own the global paid media strategy for mid-market and enterprise segments Manage budgets across multiple digital channels to maximise ROI and performance Lead testing and experimentation across platforms, formats, and creative Partner with internal and external stakeholders to optimise landing pages, copy, and user experience Own More ❯

for CAFM system users. Provide helpdesk support via telephone, video call, and email to resolve system-related issues. Assist in generating reports on key performance metrics, including bespoke Excel reports and Power BI dashboards. Test new features and updates to the CAFM system before live deployment. Assist the … friendly policies, flexible working arrangements, and career development opportunities. Access to training and mentorship to support your career growth, with structured development plans and performance reviews. Be part of a global institution in a vibrant, culturally diverse city, with support for international applicants and relocation assistance. The University of More ❯

brands and attractions to ensure all offers remain current, accurate, and engaging for our members. Data Management & Reporting: Maintain accurate records of offers, track performance metrics, and report key insights for optimisation. User Experience Focus: Consider the user journey, ensuring a smooth and intuitive experience that maximises engagement More ❯

Sharing best practice and knowledge internally for innovative sales techniques, Contributing to the overall growth and quality of the Regional Commercial team, Monitoring sales performance metrics on a regular basis; preparing and providing weekly, monthly, quarterly, and annual account reports and forecasts to management, Taking part in monthly More ❯

strategies to mitigate them. Develop and execute account plans to drive customer success and growth. Customer Success Scorecard: Track customer usage/adoption and performance metrics to identify areas for improvement and proactively address potential issues implementing Service Improvement plans where appropriate. Service Reviews & QBRs: Participate and where … retention, and loyalty. Work with internal stakeholders to support strategies to optimise each stage, ensuring a seamless and positive customer journey. Use data and metrics to analyse customer behavior and improve overall customer experience. Issuer, TMC and Platform Engagement: Actively participate in regular calls with key partners including Issuers More ❯

alongside colleagues from around the globe. Extensive career mobility opportunities and dedicated resources to support your on-going development and future career planning. High-performance to be rewarded. Opportunity to give back to your community, develop new skills and work with new groups of people by volunteering in your … controls Contribute to the daily processing of the trade lifecycle across a wide range of financial products Contribute to the production and analysis of performance metrics Engage in the continuous improvement of the end to end operating environment Essential competencies: A clear motivation for the Operations division and More ❯