18 of 18 Performance Metrics Jobs in Milton Keynes

Service Delivery Specialist Location: Saepio HQ, High Wycombe, Bucks Salary: £30-35k +10% quarterly bonus (based on performance) Hours: Full Time - (Mon – Thurs 9am–6pm, Fri 9am-5pm) Reporting To: Service Delivery Team Lead Who are Saepio? Saepio is a rapidly growing Information Security Solutions Provider that work with UK based corporate customers with between … for service-related issues and working with internal teams to resolve them promptly and effectively. Communication: Providing regular updates to clients on service delivery, addressing inquiries, and managing expectations. Performance Monitoring: Tracking service performance metrics to identify areas for improvement and ensure SLAs are met. Process Improvement: Identifying opportunities to enhance service delivery processes and implementing solutions More ❯

process improvements. Develop high-quality, engaging digital content, including tutorials, guides, and walkthroughs, leveraging existing content and SME knowledge. Utilize tools like Microsoft Clarity and PowerBI to monitor usage metrics and gain insights into user behavior, aiding digital adoption improvements. Identify pain points and enhance the end-user experience through effective digital adoption strategies. Conduct regular training sessions and … Proficiency with VisualSP or similar Digital Adoption Platforms Proven experience in digital adoption, product success, or related fields Knowledge of UX design principles Ability to analyze user feedback and performance metrics for improvements Preferred skills include: Proficiency with Microsoft Clarity, PowerBI, and other digital tools Team management experience Excellent communication skills Ability to collaborate across teams and with More ❯

and Responsibilities include, but are not limited to: Management, Coordination and delivery of PDP/Technical Training. Monitor and evaluate the effectiveness of training programmes through engineer feedback and performance metrics. Managing employee enrolment for scheduled training sessions and organising the resource to facilitate training programmes. Manage Engineers individual training records in line with our company professional development plan More ❯

problem-solving capabilities and attention to detail. Comfortable navigating cross-functional environments. Preferred Skills: Proficiency in Salesforce, Qlik, Looker, Metabase , and Microsoft Office Suite. Ability to analyze financial and performance metrics. What We Offer : Hybrid working model: We offer flexible working options, allowing you to split your time between remote work and office-based work, providing you with the More ❯

team across designated regions. Develop and manage team schedules, work assignments, site coverage, and resource allocation. Serve as the escalation point for technical issues or high-priority field failures. Performance & Quality Oversight Ensure timely completion of preventive maintenance, system upgrades, troubleshooting, and emergency response at all BESS sites. Oversee implementation of standard operating procedures and ensure compliance with local … and national safety regulations. Monitor field performance metrics, analysing data from monitoring systems to identify trends and drive improvement. Safety & Compliance Ensure all work is conducted in accordance with HSE standards and regulatory requirements. Perform risk assessments and ensure all personnel adhere to safe work practices, including those involving HV systems, confined spaces, and working at heights. Maintain … records for audits and compliance reporting. Act as the technical liaison for internal stakeholders, project managers, and external clients regarding system performance and field operations. Support customer satisfaction by ensuring service excellence and timely resolution of on-site issues. Training & Development Mentor, coach, and develop field engineers, supporting training initiatives and technical upskilling, particularly around BESS technology, power electronics More ❯

to support decision-making. Forecasting & Budgeting: Managing sales forecasting and budgeting processes. Training and Support: Provide training and the supporting material to the sales teams on tools and processes. Performance Metrics: Using objectives and key results to measure effectiveness of sales operations initiatives. Management insights: provide insights on customer behaviour product sales gaps and pricing anomalies. Requirements: Degree More ❯

touch global marketing campaign plan including definition of target market and personas, messaging, buyer’s journey, content map, global events/field marketing strategy, digital media planning, timelines, and performance metrics. Cross-Functional Collaboration: Collaborate with internal teams, including product marketing, demand generation (content and digital marketing), design, sales operations and sales to design the comprehensive GTM plan, execute … Ensuring Results: Focus on delivery against quarterly goals and KPIs for the campaigns based on historical or projected results and report out weekly/monthly/quarterly on actual performance and revenue impact. Content Development: Work closely with content teams to create compelling and impactful campaign materials, ensuring consistent messaging across all channels. Project Management : Work cross-functionally to … on experience with tools such as Pardot, Marketo, Salesforce, Demandbase, etc. Strong analytical skills with a bias towards data-driven decision making. Strong understanding of marketing and sales funnel metrics and how to deliver impact. Excellent interpersonal and communications skills. Excellent project management and organizational abilities. Familiarity with global market trends and cultural nuances. Bachelor's degree in Marketing More ❯

solutions and recommendations to address any gaps. Collaborate with internal teams to ensure seamless service delivery and address any issues promptly. Prepare and present regular reports on account status, performance metrics, and client feedback. Conduct periodic account reviews and identify opportunities for upselling or cross-selling additional services. Stay updated with industry trends and advancements to offer clients More ❯

to support decision-making. Forecasting & Budgeting: Managing sales forecasting and budgeting processes. Training and Support: Provide training and the supporting material to the sales teams on tools and processes. Performance Metrics: Using objectives and key results to measure effectiveness of sales operations initiatives. Management insights: provide insights on customer behaviour product sales gaps and pricing anomalies. Essential skills More ❯

to support decision-making. Forecasting & Budgeting: Managing sales forecasting and budgeting processes. Training and Support: Provide training and the supporting material to the sales teams on tools and processes. Performance Metrics: Using objectives and key results to measure effectiveness of sales operations initiatives. Management insights: provide insights on customer behaviour product sales gaps and pricing anomalies. Essential skills More ❯

and experienced Service Desk Manager to lead a fast-paced, customer-centric IT support team. This role is perfect for someone who thrives on delivering excellent customer service, driving performance through data and KPIs, and leading a high-performing team to deliver measurable improvements in customer satisfaction and operational efficiency. As the Service Desk Manager, you will be instrumental … Act as a senior escalation point for complex or critical issues. Ensure data integrity across all service records and systems. Conduct regular audits of ticketing data , customer records, and performance metrics. Implement gamification strategies - e.g. leaderboards, reward schemes - to improve team engagement and productivity. Define, track, and report on KPIs and SLAs , aligning them with business goals. Build and … present custom dashboards and performance reports using platforms like ConnectWise . Lead and mentor a growing team - support with training, performance reviews, and personal development plans. Collaborate with the sales team on Quarterly Business Reviews (QBRs) and service performance insights. Support in vendor management , SLA agreements, and contract reviews. Drive automation, innovation, and continuous improvement across the More ❯

and experienced Service Desk Manager to lead a fast-paced, customer-centric IT support team. This role is perfect for someone who thrives on delivering excellent customer service, driving performance through data and KPIs, and leading a high-performing team to deliver measurable improvements in customer satisfaction and operational efficiency. As the Service Desk Manager, you will be instrumental … Act as a senior escalation point for complex or critical issues. Ensure data integrity across all service records and systems. Conduct regular audits of ticketing data , customer records, and performance metrics. Implement gamification strategies - e.g. leaderboards, reward schemes - to improve team engagement and productivity. Define, track, and report on KPIs and SLAs , aligning them with business goals. Build and … present custom dashboards and performance reports using platforms like ConnectWise . Lead and mentor a growing team - support with training, performance reviews, and personal development plans. Collaborate with the sales team on Quarterly Business Reviews (QBRs) and service performance insights. Support in vendor management , SLA agreements, and contract reviews. Drive automation, innovation, and continuous improvement across the More ❯

establishment control using SAP SuccessFactors Develop strategy and roadmap aligned to organisational and project objectives Champion user needs through research, prioritisation, and engagement Manage and prioritise backlog, deliverables, and performance metrics Build strong stakeholder relationships across HR, data, and finance functions Report on progress and benefit realisation using qualitative and quantitative data Drive product decisions through evidence, best More ❯

lean, automated processes across engineering, operations, and product functions. Strong client-facing experience with the ability to coach and lead agile and DevOps transformations. Ability to define and track performance metrics (OKRs/KPIs), and implement product-focused operating models. Deep knowledge of cloud-native technologies, DevSecOps, CI/CD pipelines, SRE practices, and observability tools. A collaborative More ❯

standards and business strategies Measure success and adjust priorities as needed to achieve strategic objectives Conduct user research, market research and competitive analysis to inform product decisions Analyse product performance metrics and user feedback to drive continuous improvement Facilitate product demos and user acceptance testing activities Support various agile ceremonies, such as backlog refinement, sprint planning, retrospectives Act More ❯

is a strong fit during the product launch phase. Key Responsibilities Conduct legal market research and sort and approve structured data from data pipelines and APIs Analyse law firm performance metrics, lawyer movements, deal activity, and practice area trends Support the development of AI-assisted ranking systems and other AI generated features through quality control and data validation More ❯

understanding of quality control. Required Technical background: Product knowledge or understanding of: Web servers; IIS, Apache and nginX. Datastores; storage backends and NAS/DAS. SLA and KPI’s (performance metrics). Please apply or get in touch ASAP for further details on this exciting new opportunity. #J-18808-Ljbffr More ❯

to mitigate before crises develop. Collaborates with key clients to plan, develop and implement next steps. Promotes, encourages and demands strong client service in all activities. Monitors Service Desk performance metrics and KPIs to assess operational effectiveness and identify areas for improvement. Serves as a primary point of contact for key clients, including senior management, business unit leaders … in Pre-sales activities and actively supports sales efforts as required through participation in client engagements and hosting. Provides regular updates and reports to senior leadership on Service Desk performance, achievements and challenges. You will be successful in this role if you have: Depth of experience managing large service desk teams of 250 members+ Must have done a similar More ❯