3 of 3 Performance Metrics Jobs in Milton Keynes

identifying root causes, driving permanent resolutions and reducing recurring issues. Analyse incident trends and implement proactive service improvements. Produce service reports, dashboards and performance metrics, providing data-driven recommendations to improve operational efficiency. Ensure adherence to ITIL best practices and review service designs to confirm operational readiness ...

support continuous service improvement initiatives. Identify trends, risks, recurring incidents, and opportunities for operational maturity. Define and monitor incident KPIs, SLAs, and service performance metrics. Collaborate with Service Management, Delivery, Operations, and Programme teams to strengthen operational resilience. Support governance forums and contribute to service management reporting. Required Experience ...

both internal quality standards and relevant regulatory obligations are consistently met. This includes providing leadership, motivation , and development to the team to drive strong performance and continuous improvement . The role is also responsible for building and maintaining effective relationships with operational functions to deliver a seamless … service, while managing operational quality performance indicators (KPIs) across both onshore and BPO teams. In addition, the role ensures that operational processes remain compliant with business requirements and regulated industry standards, helping to maintain quality , efficiency , and regulatory integrity across service delivery . Responsibilities People management aligned with ...