4 of 4 Performance Monitoring Jobs in the Midlands

overseeing daily operational workloads across calls, emails, live chats, and case management to ensure service levels are met. The role involves managing team performance, monitoring response times, ensuring cases are accurately documented and progressed correctly, and addressing performance or workflow issues. The Team Leader provides support … environment. Strong ability to manage and prioritise workloads across multiple channels, including calls, emails, live chats, and case queues. Demonstrated people management skills, including performance monitoring, coaching, and addressing underperformance or workflow issues. Excellent understanding of case management processes, including accurate note-taking, escalation handling, and ensuring cases ...

Coventry Building Society have an exciting new role for a Senior Infrastructure Engineer - Infrastructure Monitoring to join the CIDO department. The role holder will be a Subject Matter Expert (SME), and responsible for providing strategic expertise to ensure effective management of the technical and business services for your specialist … area. The Senior Infrastructure Engineer - Infrastructure Monitoring role sits in the Infrastructure Monitoring and technical observability Team. In the financial sector, APM (Application Performance Monitoring) isn't just about "uptime"; it is about transaction integrity, regulatory compliance, and customer trust. Coventry Building Society is looking ...

ambition and a plan to develop our capabilities even further. We are looking to recruit a Applications Support Engineer to promote the availability, performance, security, effective provisioning, implementation, operations and maintenance of all of our applications. As such, you will be: Developing an excellent understanding of our business processes … that are required to support technology in order to solve problems and make improvements Perform regular system monitoring to verifying the integrity and availability of appropriate software resources and processes for users Perform regular security and performance monitoring activity, implementing and responding to established alerts, to quickly ...

Infrastructure Engineer An exciting opportunity has arisen for an experienced IT Infrastructure Engineer to deliver innovative technologies and support the continual evolution of high-performance IT systems. You will work across a broad range of infrastructure topics, act as a key technical escalation point, and drive both operational excellence … values innovation, collaboration and continuous improvement? If so, please do apply! Infrastructure support | Enterprise apps | WAN/LAN | Cloud platforms | Databases | Automation & scripting | Capacity & performance monitoring | Security | ITIL | Agile ...