Interim Strategic Customer Success Manager
- Location
- Greater London, England, United Kingdom
3+ years in Account Management or Customer Success role within a B2B SaaS or high-growth technology environment Proven track record of hitting retention and expansion targets, specifically managing metrics such as NRR (Net Revenue Retention) and GRR (Gross Revenue Retention) Experience managing the full commercial lifecycle, including leading … Demonstrated ability to "multithread" across complex organisations, building relationships with diverse stakeholder groups from end-users to C-suite executives Data-driven approach to portfolio management, with experience using usage analytics and health scoring to proactively mitigate churn risks Experience in "High-Touch" onboarding, leading goal-setting sessions ...