of incidents, as well as maintaining and innovating the infrastructure and services we provide to the business. You will manage a team responsible for the installation, configuration, and maintenance of software and hardware both on-premise and in cloud-based environments - as well as remotely supporting staff as needed and work with group entities globally as needed. Key … the business. Support, guide, influences where necessary Ensuring that Information Security is factored into the evaluation, selection, installation and configuration of hardware, applications and software. Assist with management, maintenance, infrastructure and service Escalation support for out of hours incidents/issues Assist IT ops in service-related issues where required, be a point of contact and … escalation To support the technical services team on 2nd and 3rd line incidents, and planned work, managing them through to resolution Troubleshoot and monitor the technical infrastructure and perform preventativemaintenance work, to ensure operational effectiveness and stability of the technical environment Supporting and coaching Infrastructure team members Supporting infrastructure design planning Documenting infrastructure processes, procedures, and More ❯
service to our valued clients. We have a lot of proactive alerts, so some of your time will also be spent looking through the alerts raised and carrying out preventativemaintenance to systems (eg backups, patching, disk space, etc). You will get exposure to the latest technologies including Microsoft 365, Azure, Intune, Windows, macOS, desktop, server More ❯
focussed support service that includes managing the support of both internal and external clients, timely logging, monitoring, resolutions and closing of incidents and queries. You will also assist with preventativemaintenance, audio-visual set up and support, security, compliance with policy & procedure, projects, documentation, and reporting. Essential Previous commercial 1st Line Help Desk or IT Support experience More ❯
document the service desk incident-solving process, including all successful and unsuccessful decisions made and actions taken, through to final resolution. Reinforce SLAs to manage end-user expectations. Perform preventativemaintenance, including checking and cleaning of servers, monthly patching and environmental checks Test network performance, provide reports and recommendations based on the results Maintain strong relationships with More ❯
an IT Field Service Engineer to join our team in Chesterfield. Your role will be pivotal in ensuring the smooth operation of ICT & AV equipment at client sites through preventativemaintenance, repairs, and expert support. The role will predominantly be working with our education partners, so it may be of interest to someone who has a knowledge … Allowance: Provided for business travel Uniform: Provided for employees Flexible Working: Championing a flexible working approach for all employees Key Responsibilities: Collaborate with the service department team to conduct preventativemaintenance visits and repairs on ICT & AV equipment at client sites Install and monitor classroom equipment, maintaining efficient maintenance schedules, warranty logs, and repair arrangements … new product demonstrations and training on hardware and software Create backups on-site for clients and manage security measures and protection protocols for internet browsing Perform basic scheduled maintenance on audiovisual equipment and conduct fault finding with peripherals, offering remote 1st and 2nd line support Manage server and network operations both on-site and remotely, including installation of More ❯
product management to resolve complex field issues. You will work with engineering and be responsible for ensuring service requirements and serviceability for all products (legacy and new) such as: preventative and corrective maintenance procedures, preventativemaintenance (PM) schedules (frequency and task list), corrective maintenance (CM) procedures in line with all Rapiscan and More ❯
Engineering, they will ensure that all products—both legacy and new—are designed and supported with robust serviceability in mind. This includes the development of preventive and corrective maintenance procedures, maintenance schedules, and compliance with Rapiscan and global regulatory health and safety standards. The Director will also be responsible for creating and maintaining comprehensive service documentation … lists, field-replaceable unit (FRU) inventories, consumables, and the necessary tools, safety gear, and test equipment to support field operations such as installation, commissioning, upgrades, software patching, and maintenance activities. Working closely with the EVP of Global Security Service and the Security Service Management team, this individual will help define and implement global service procedures that ensure seamless More ❯
Engineering, they will ensure that all products—both legacy and new—are designed and supported with robust serviceability in mind. This includes the development of preventive and corrective maintenance procedures, maintenance schedules, and compliance with Rapiscan and global regulatory health and safety standards. The Director will also be responsible for creating and maintaining comprehensive service documentation … lists, field-replaceable unit (FRU) inventories, consumables, and the necessary tools, safety gear, and test equipment to support field operations such as installation, commissioning, upgrades, software patching, and maintenance activities. Working closely with the EVP of Global Security Service and the Security Service Management team, this individual will help define and implement global service procedures that ensure seamless More ❯
Permanent Onsite/Remote/Hybrid: Onsite Job Description: Job Purpose The Desktop Support Engineer provides a single point of contact for end users to receive support and maintenance within the organization's end-user computing environment. Deliver high-quality support to end users, ensuring cost-effective use of business systems and maximizing return on IT investments. Install … devices, phones, and tablets (iOS and Android). Customize desktop hardware to meet user specifications and site standards. Manage defective equipment returns, document repairs, and restock parts inventory. Perform preventativemaintenance on computers, printers, and peripherals. Adhere to Health and Safety requirements and cooperate with Facilities Management. Perform remedial repairs on hardware and peripherals. Develop trends by More ❯
role: Your role will involve providing varied and complex technical support activities as part of project deployment, including installation, troubleshooting, problem resolution and maintenance. Advises project SME on preventivemaintenance and configuration adjustments to improve product performance and customer satisfaction. Project Work . Technical implementation of medium to large infrastructures to timescale estimates and identifying risks. On larger More ❯
Oxfordshire. ROLE OVERVIEW As a Field Service Engineer, you will play a crucial role in ensuring the reliable operation of critical power systems. Your responsibilities will include commissioning, maintenance, service, and repair activities related to various uninterruptible power supply (UPS) solutions. Working in critical power environments, you will demonstrate excellent communication skills and take full ownership of your … a wide range of businesses, demonstrating excellent communication skills and full ownership of assigned tasks. These tasks will include commissioning and activating newly installed equipment, as well as maintenance, service, and repair activities on different types of UPS system solutions. We provide comprehensive product training to equip you with the necessary skills. As a Field Service Engineer, you … Engineer, youll play a key role in delivering expert technical support and high-quality service to our customers across the UK. Your responsibilities will include: Performing start-ups, commissioning, preventativemaintenance, and corrective repairs on various UPS systems (AC, DC, and SNMP cards). Leading installation and service projects in coordination with our sales and operations teams. More ❯
Onsite Experience : 3+ Years Job Description: Job purpose The Desktop Support Engineer role is to provide a single point of contact for end users to receive support and maintenance within the organization's end user computing environment. Delivering the highest level of support to end users ensuring the most cost-effective use of the business systems and allowing … site standards Returns defective equipment/parts to maintenance inventory, documents customer repairs, maintains and restocks assigned parts inventory to insure proper spare parts levels Performs general preventativemaintenance tasks on computers, laptops, printers and any other authorised peripheral equipment Be aware of current Health and Safety requirements and co-operate with Facilities Management Performs … prevent system downtime Network Changes & Management Software/hardware/network troubleshooting Assist with server and workstation patching to ensure the security of the infrastructure Assist in the maintenance, management and documentation of the network systems Ensure performance of team against SLA Ability to escalate problems effectively Anticipate and report potential issues and problems Implementation of improvements and More ❯
Creating and maintaining project documentation to ensure accurate information sharing. Conducting workshops to share knowledge. Maintaining site and technical documentation. Developing expertise in specific technology areas. Proactive monitoring and preventativemaintenance of IT systems. Writing post-incident review documents and implementing recommendations. Testing business applications, network, and server performance; providing reports and strategies for infrastructure improvement. Enforcing More ❯
advanced robotics systems. You are responsible for being the link between on-site technicians and engineers working within the MSP organization. You will launch new systems, develop and implement preventativemaintenance procedures, ensure spare part availability, proactively monitor system performance, provide troubleshooting support, share best practices, and implement continuous improvement initiatives across Amazon's customer fulfillment network. … of advanced robotics systems. Develop and implement diagnostic tools to minimize troubleshooting and machine downtime. Support hardware and systems escalation issues impacting the MSP product suite. Develop and implement preventativemaintenance procedures and training content for advanced robotics systems. Lead on-site training sessions for on-site RME teams supporting Amazon operations. Develop and implement systems and … processes for spare parts management. Conduct safety, ergonomic, and risk assessments on MSP products and tools and preventativemaintenance procedures. Produce daily and weekly reports on the safety, reliability, and performance of the products in the MSP product suite. Provide requirements and "voice of the customer" feedback to development and support teams. Up to 75% travel expected. More ❯
As an Amazon Technologies Systems Engineer, you will be the primary point of contact for internal customers and partners, driving the implementation and continuous improvement of world-class maintenance, repair, and supportability solutions for Amazon's Mechatronics and Sustainable Packaging systems within Amazon's Fulfillment Centers. You will lead cross-functional engineering and product support teams engaged in … maintenance and reliability of these systems. You will analyze large-scale data from PLCs, sensors, controls equipment and maintenance records to identify improvement opportunities around preventativemaintenance, system optimizations, reliability metrics, and overall equipment effectiveness. Utilizing this data, you will engage customers to understand and document business requirements, drive problems to root cause … overall equipment performance. - Engage cross functional teams of maintenance technicians, engineers, product owners and leaders within RME to deliver structured problem solving. - Design, pilot and implement new preventativemaintenance standards, interval adjustments, part replacement cycles, and work instruction streamlining based on granular analysis of reliability (MTBF, MTTR, OEE, etc.) trends across assets. - Develop automated reporting More ❯
London - Chiswick Up to £60k plus on call plus bonus Hybrid - Days and Nights We are seeking a talented Control and SCADA Software Engineer to support the ongoing maintenance and upgrade of critical software systems for a … major project. The role focuses on PLC and SCADA technologies, particularly Siemens WinCC OA on Windows platforms, within a tunnel ventilation system environment. Key Responsibilities: Perform routine and preventivemaintenance of SCADA/PLC systems and related infrastructure. Implement software and system upgrades, patches, and updates. Respond to reactive maintenance needs, including fault diagnosis and call More ❯
hours per week. Closing date: 07/07/2025. About the Role: We are looking for a dedicated and proactive Asset Technician to join our Facilities Maintenance and Compliance team at The University of Manchester. If you have a passion for System Management and Data Handling, Asset Maintenance, and supporting system users, this could be … you will play a key role in supporting the development and management of our CAFM (Computer-Aided Facilities Management) system, ensuring the accuracy and efficiency of Asset and Maintenance records. You will be the first point of contact for system users, assisting with system access, setup, and providing helpdesk support. Key Responsibilities: Maintain and update the asset database … processing change requests within agreed timescales. Serve as the first point of contact for system users, providing advice and guidance on system access and setup. Coordinate and record Planned PreventativeMaintenance (PPM) schedules. Manage user accounts within the CAFM system, ensuring appropriate access and permissions. Import and export data (asset, finance, supplier, and work orders) to/ More ❯
hours per week. Closing date: 07/07/2025. About the Role: We are looking for a dedicated and proactive Asset Technician to join our Facilities Maintenance and Compliance team at The University of Manchester. If you have a passion for System Management and Data Handling, Asset Maintenance, and supporting system users, this could be … you will play a key role in supporting the development and management of our CAFM (Computer-Aided Facilities Management) system, ensuring the accuracy and efficiency of Asset and Maintenance records. You will be the first point of contact for system users, assisting with system access, setup, and providing helpdesk support. Key Responsibilities: Maintain and update the asset database … processing change requests within agreed timescales. Serve as the first point of contact for system users, providing advice and guidance on system access and setup. Coordinate and record Planned PreventativeMaintenance (PPM) schedules. Manage user accounts within the CAFM system, ensuring appropriate access and permissions. Import and export data (asset, finance, supplier, and work orders) to/ More ❯
Central London twice a week Key Activities: Supporting the engineering teams during planning, design, development, installation, maintenance, and troubleshooting processes. Analysing existing systems and operations and developing preventativemaintenance strategies. Identifying potential problems and notifying the relevant stakeholders in a timely manner. Monitoring processes, workers, and methods, and developing plans for increased efficiency. Conducting required More ❯
commissioning and service support of Rapiscan's X-ray, CT, Checkpoint and Trace systems at our customer's premises EMEA and International locations. Carry out preventive and corrective maintenance on-site at our customers' premises in EMEA. Carry out service site surveys prior to installations and professional site reports. Carries out all preventive and corrective maintenanceMore ❯
Leeds, West Yorkshire, Yorkshire, United Kingdom Hybrid / WFH Options
Rapiscan Systems
overseas. Installation, commissioning and service support of Rapiscans X-ray, CT, Checkpoint and Trace systems at our customers premises EMEA and International locations. Carry out preventive and corrective maintenance on-site at our customers premises in EMEA. Carry out service site surveys prior to installations and professional site reports. Carries out all preventive and corrective maintenanceMore ❯
re the heartbeat of our culture. Join our team and discover a workplace where passion thrives, and every day brings new opportunities for innovation. What You'll Do Undertake preventativemaintenance and diagnostics on building control systems in accordance with the service level agreement between ourselves and our customers. Produce concise reports from PPM visits to be … submitted promptly in line with KPI's from our customers. Keep various schedules and trackers of maintenance works up to date for visibility of both BMSI and our customers. Carry out small repairs & remedial works. Provide routine inspections of BMS equipment to ensure optimal performance and reliability. Respond to customer service calls in the event of a system … failure. Document service activities, including maintenance tasks, repairs, and client interactions. The Ideal Candidate The ideal candidate should be familiar with Trend & IQ Vision. Experience with any of the following systems would also be advantageous; Tridium, Schneider EcoStruxure, ALC, otherwise training will be provided. You must have experience of working within the building controls industry, as well as More ❯
Collaborate with outstanding talents from around the world Achieve your career dreams Job Summary We are looking for an experienced Service Manager to oversee the service quality management, maintenance process optimization, and customer service KPI performance for EV charging solutions in the UK market. This role will work closely with the technical support team to drive service excellence. … the technical support team to drive continuous improvement in service delivery quality. Provide professional insights into AC/DC charging technologies , including fault diagnosis and issue analysis. Lead maintenance process optimization, incident response mechanisms, and standardization of … service workflows. Act as a coordination and technical interface in major service issues, ensuring efficient problem resolution for customers. Service Operations Support Support the development and optimization of preventivemaintenance, troubleshooting, and spare parts management processes. Monitor and promote the execution of Service Level Agreements (SLAs) to improve response times and customer satisfaction. Work with customer success, sales More ❯
Collaborate with outstanding talents from around the world Achieve your career dreams Job Summary We are looking for an experienced Service Manager to oversee the service quality management, maintenance process optimization, and customer service KPI performance for EV charging solutions in the UK market. This role will work closely with the technical support team to drive service excellence. … the technical support team to drive continuous improvement in service delivery quality. Provide professional insights into AC/DC charging technologies , including fault diagnosis and issue analysis. Lead maintenance process optimization, incident response mechanisms, and standardization of … service workflows. Act as a coordination and technical interface in major service issues, ensuring efficient problem resolution for customers. Service Operations Support Support the development and optimization of preventivemaintenance, troubleshooting, and spare parts management processes. Monitor and promote the execution of Service Level Agreements (SLAs) to improve response times and customer satisfaction. Work with customer success, sales More ❯
Engineer is responsible for ensuring all electrical, mechanical, and fire/life safety equipment within the data center operates within contracted parameters. This role includes risk management, infrastructure maintenance, vendor management, and performance reporting. Key responsibilities include: • Managing on-site contractors, sub-contractors, and vendors to ensure all work complies with established practices, procedures, and local legislation. • Establishing … operating partners to coordinate projects, manage capacity, and optimize plant safety, performance, reliability, sustainability, and efficiency. • Supporting rack installation and ensuring proper power and cooling provisioning. • Implementing and overseeing preventative and corrective maintenance of critical infrastructure. • Developing and maintaining metrics for reporting on facility performance and efficiency. • Ensuring compliance with safety standards and environmental regulations. • Participating in … for the on-site management of contractors, sub-contractors and vendors, ensuring that all work performed is in accordance with established practices, procedures & local legislation. • Perform and oversee maintenance and operations on all electrical, mechanical, and fire/life safety equipment within the data center. • Work schedule changes depending on specific site needs. Shifts can be up to More ❯
