Manchester, Lancashire, United Kingdom Hybrid / WFH Options
Deliveroo
Europe, ensuring that they continue to grow and operate efficiently. The SMB team spans the full life-cycle of partner interactions from initial acquisition, on-boarding, reactive support and proactive account management. We do this through our in-house contact centre based in Manchester and in collaboration with our third-party contact centre providers. Location Based in: Manchester Reporting … engage with function leads to identify opportunities for improvement and provide strategic recommendations to stakeholders. Your focus will be on analysing operational performance and developing insightful reports to guide management decisions, policy implementation, and performance enhancements. This role is ideal for an experienced analyst eager to make a significant impact in a dynamic, fast-paced environment. Key Responsibilities Proactive Data Analysis & Recommendations: Conduct thorough data analysis to identify operational requirements and improvement opportunities Develop actionable insights and proactive recommendations to enhance performance and optimise results in Sales, NPX, and Account Management teams Operational Support & Strategy: Support day-to-day Contact Centre operations, ensuring teams are equipped to meet monthly, quarterly, and annual objectives Provide recommendations for More ❯
Manchester, Lancashire, United Kingdom Hybrid / WFH Options
First Central Services
managing teams across a range of disciplines and locations Strategic and benefits leadership - ensuring the focus is on delivery of the strategy, desired business outcomes and benefits Senior stakeholder management - ability to constructively challenge, win the respect of and negotiate effectively with senior management up to and including ExCo level Leadership - the ability to look ahead and understand … with others, cut through to the solution, with the ability to take reasoned decisions confidently and quickly Effective organisation, planning and understanding the key components of all plans Financial management - the ability to estimate and budget effectively, allowing for suitable contingency, and the ability to put together a robust and achievable business case in conjunction with Finance and business … features You'll work collaboratively with the Head of Value Stream and Senior Stakeholders to proactively manage the Customer RAID ensuring effective mitigation is in place and under active management You'll fully understand and plan for the business impact of customer & operations initiatives, ensuring that all areas of the business are ready to accept the change You'll More ❯
Liverpool, Lancashire, United Kingdom Hybrid / WFH Options
USS Investment Management Limited
storage, virtualisation, Microsoft ADDS Experience managing technical workload, including projects and BAU tasks Skilled in producing high- and low-level technical design documentation Proficient in Office365, cloud services, backup management, and datacentre/cloud environments Experience working in multi-vendor and multi-hosted datacentre setups with high availability and disaster recovery Desirable: Familiarity with architecture frameworks (e.g. TOGAF), networking … by providing opportunities for development. We put a focus on recognising and supporting each individual's unique career path, driving this forward with the support of an engaged and proactivemanagement team. Here at USS, we want you to thrive in and out of work with a friendly team, flexible culture and excellent range of benefits! How we More ❯
encourage you to apply and join our dynamic team. About You Key accountabilities, deliverables & KPIs, impact on business results Unified Communications & Infrastructure WAN (Flexnet including hardware and third-party management) LAN/Wi-Fi (Switches/WLC/AP's lifecycle & support management) Server/Communications rooms (including third-party support management) VM hosts/Nutanix (Management & lifecycle replacements and third-party support management) Operational Technology Systems Management - oversee and maintain factory automation systems (Siemens) Process optimisation - collaborate with production teams to streamline processes utilising technology Cyber Security - Implement and maintain cyber security measures for OT systems Data Analysis - Analyse production data (PLCs) to identify trends, anomalies & areas for improvement (Siemens) PCs, Terminals, PDAs … operational effectiveness Candidate profile (leadership & functional competencies) Functional Knowledge of factory IT & OT Infrastructure Interest & awareness in emerging technologies (Wi-Fi 6/IoT/5G/Edge) Project Management skills High-level troubleshooting across Network/Infrastructure/OT & Systems Leadership Excellent communication skills (articulating value creation) Stakeholder engagement (internal and external) Proactivemanagement and vision More ❯
Liverpool, Lancashire, United Kingdom Hybrid / WFH Options
USS Investment Management Limited
by providing opportunities for development. We put a focus on recognising and supporting each individual's unique career path, driving this forward with the support of an engaged and proactivemanagement team. Here at USS, we want you to thrive in and out of work with a friendly team, flexible culture and excellent range of benefits! How we More ❯
Liverpool, Lancashire, United Kingdom Hybrid / WFH Options
The Granite Group
file Identifying cases where intervening on vehicle losses will reduce our overall exposure, utilising resource of specialist inhouse motor engineers Ensuring indemnity spend is minimized by commercial decision making Proactive diary management to monitor and progress live hire cases Accurate quantum assessment of claims presented using the relevant tools available to assist Applying accurate reserves in line with More ❯
team providing services to our customers in Yorkshire and Lancashire. As the Housing and Customer Service Manager you will oversee the delivery of strong, high quality, customer focused and proactive housing management and support services to tenants and leaseholders in sheltered housing and retirement living schemes. As a leader, you will be responsible for premises and people management … to time. What will I be responsible for doing? You will play a key role in supporting our customers and our colleagues, including: Ensuring targets for voids, allocations, housing management and customer safety and wellbeing are met. Effective people management, supporting your team to ensure delivery standards are maintained and to respond to customer needs. Creating a positive … what would make me stand out from the crowd? To be a successful as a Housing and Customer Service Managerhere at YHG, you will have . Knowledge of housing management legislation and housing/tenancy management principles. Experience of managing a dispersed team of people. Experience of delivering exemplary customer service ideally to older people. Ability to build More ❯
Liverpool, Lancashire, United Kingdom Hybrid / WFH Options
USS Investment Management Limited
from the outset. This role will provide a great opportunity tomanage projects within the IT Portfolio (a mix of technical and non-technical work packages) using an agreed project management methodology and adhering to the USS Change Model For assigned projects, deliver through the recognised and agreed lifecycle to baselined time, cost & quality What you will be doing As … for, then please apply, regardless of whether you meet all the requirements outlined in this profile. To be successful in the role you will have: Strong knowledge of project management principles, governance, and risk control Industry-recognised project management certification or accreditation Experience in business and IT change projects as part of a project team Skilled in planning … by providing opportunities for development. We put a focus on recognising and supporting each individual's unique career path, driving this forward with the support of an engaged and proactivemanagement team. Here at USS, we want you to thrive in and out of work with a friendly team, flexible culture and excellent range of benefits! How we More ❯