Build strong relationships across the business and invest in training and upskilling your team to ensure continuous growth and capability development Oversee daily operations, ensuring efficient incident resolution and proactivemonitoring Act as the go-to escalation point for complex technical and operational issues Maintain service excellence by meeting SLAs and driving performance improvements Collaborate across IT, delivery … Build strong relationships across the business and invest in training and upskilling your team to ensure continuous growth and capability development Oversee daily operations, ensuring efficient incident resolution and proactivemonitoring Act as the go-to escalation point for complex technical and operational issues Maintain service excellence by meeting SLAs and driving performance improvements Collaborate across IT, delivery More ❯
support for internal and external customer requests, ensuring the delivery of exceptional 24/7 service. This role involves managing daily operational tasks, including incident resolution, change requests, and proactivemonitoring to maintain service quality. Service Express have a wealth of experience kick-starting apprentices' careers, they know exactly what it takes to support and guide you throughout … delivery Provide support for project-related operational tasks as required Manage the Command Centre during night shifts and weekends, ensuring service continuity Perform out-of-hours tasks, including BMS monitoring, performance board updates, and hands-on technical support ?Handle secure management of personal data in line with GDPR regulations Full training and support will be provided by your workplace More ❯
response to cyber security events and incidents. Other tasks involve BAU security tasks, supporting cyber security projects and assisting with regulatory compliance. Daily tasks will involve the following: * Endpoint monitoring and analysis. * Incident readiness and handling as part of the Computer Security Incident Response (CSIRT) team. * Monitor and administer Security Information and Event Management (SIEM). * Malware analysis and … notifications. * Advise incident responders & other teams on threat. * Triage security events and incidents apply containment and mitigation/remediation strategies. * Generate reports and document security incidents/events. * Proactively monitoring the performance of systems, and make regular routine inspections of installed equipment and take corrective avoidance actions to prevent wider problems. * Act as the point of escalation for the More ❯
