7 of 7 Problem Management Jobs in Birmingham

regulatory standards. SharePoint Online Administration: Manage SharePoint Online, including site creation, configuration, and maintenance to facilitate collaboration and document management. Microsoft Teams Deployment and Management: Oversee the deployment and management of Microsoft Teams, configure policies, and integrate with other Office 365 services for enhanced internal communication. Monitoring and … Monitor and troubleshoot Office 365 services and connectivity issues using tools like the Microsoft 365 admin center and PowerShell scripts to ensure optimal performance. Problem Identification and Resolution: Diagnose and resolve issues, implementing appropriate solutions or escalating where necessary. Provide technical support for software, hardware, account management, access … rights, and system configurations. Documentation: Maintain accurate and up-to-date records of incidents, requests, resolutions, and procedures in the IT service management system (ITSM). ITIL Adherence: Apply ITIL best practices, including Incident Management, Problem Management, Change Management, and Service Level Management for More ❯

JOB DESCRIPTION Vetting Level Developed Vetting (DV) and Management Vetting (MV) = DV(Enhanced) STRAP Required Yes - TS/TK STRAP Job Summary The CTP Customer Service Centre (CSC) is located close to Birmingham Airport and the National Exhibition Centre (NEC) and provides IT support nationwide; to policing as well … required to travel to sites around the UK as appropriate. Key Tasks The post holder will be required to do the following: Provide line management, mentorship and leadership to the Applications and Data Teams based at the CSC and CTOC Ensure that BAU workloads are actively managed and prioritized … business and be able to relay technical solutions with clarity and minimal jargon to a diverse audience Represent the function on the CSC Senior Management Team (SMT) and join the Management On Call roster to provide an out of hours escalation point to the business for service issues More ❯

basis. Technically resolves end users Incidents and fulfils Service Requests, across all supported IT devices in accordance with agreed service levels. Utilising the Service Management tool-set (ITSM Remedy), provides accurate and timely updates to agreed standards for all allocated Incidents and Service Requests. Undertakes all relevant technical support … and maintenance tasks/activities as required by Change Management, Incident Management, Problem Management, Service Request Management, and IT projects. Where technical responsibilities dictate, liaise with other internal support teams, internal senior management and suppliers in the day to day management of Incidents … and Service Requests. And where appropriate initiates the escalation process for Major Incidents. Identifies key issues and risks, escalating promptly to line management team. Attends and actively participates in all daily stand up and team meetings. Key Technologies: End point device hardware knowledge (HP, Lenovo, Apple - laptops, iPhones, iPads More ❯

and MS-SQL databases * A point of escalation for all Application related issues * Working as part of a second line support function following incident management through to incident resolution. Natural problem solving with ability to apply previous experience to new problems working towards root cause analysis * Working with … tools such as PowerShell, JavaScript, HTML and SQL * Daily support of COTS and WEB based software applications with an emphasis on the ability to problem solve * Strong customer focus - understanding the needs of the internal and external customer and keeping them in mind when taking actions or making decisions … Key Skills The post holder must have: * Understanding of ITIL process, incident management, change management and problem management including working to strict SLAs. * Ability to understand business logic, technical tools and be an analytic thinker * Understanding of application design & development, including agile methodologies, application and database More ❯

technical incidents and service requests for devices like iPhones, iPads, PCs, and laptops. The EUS Analyst will interface with IT Service Desk, Major Incident Management, Asset Management, Change Management, and Problem Management. The role requires maintaining operational processes and procedures, supporting escalations, and ensuring high-quality … iPhones, iPads), office telephony, and WiFi Configuring Firmware/BIOS according to standards Operating System tasks (installing, updating, remediating Microsoft Windows) End point software management (installing, updating, remediating Microsoft Office) Experience with Mobile Device Management (device enrolment/un-enrolment via Mobile Iron) Enterprise management systems (device More ❯

experienced, and rooted in data engineering. We strive to help clients gain complete clarity of their data and to exceed client expectations. Our proven management and sales methodology ensure we differentiate ourselves from our competitors, focusing purely on our client's requirements and delivering the highest standards of service … our client's high-performance team. This position is responsible for the maintenance, development, and configuration of the bank's voice recording (Verint Workforce Management V.15) platform, hosted within the bank's environment. The position will work as instructed by the client and directly interface with internal support teams … responsibility for architecture, analysis, design, development, and implementation of components and framework of data migration components. Provide Level 3 Support across Incident, Change and Problem management for the Verint Workforce Management platform (V.15). Act as regional SME/Escalation point for Support operations, working as instructed More ❯

seamless and efficient IT Services, coordinating with internal and external stakeholders, Vendors and IT Partners. Within this role you will also oversee IT Risk Management, Security Compliance, and Maintenance of Security Accreditations and Cyber Essentials Plus. Role Responsibilities: Ensure all business units receive consistent, high-quality IT support Regular … BS ISO 9001 readiness – Conduct gap analysis and implement measures to meet certification standards Required Qualifications and Experience: Proven experience in IT service operations management, preferably in an outsourced environment Experience in managing an IT service desk (in-house or for an MSP) and demonstrated service improvements Strong knowledge … of incident, change, and problem management Experience in vendor and contract management with IT service providers Strong knowledge of ITIL framework and best practices Experience managing major incidents and escalations Responsibility for managing successful IT projects Familiarity with Cyber Essentials Plus and ISO 9001 certification requirements The More ❯