14 of 14 Problem Management Jobs in Birmingham

and experience include: Knowledge of the standard IT governance processes such as data governance (DPIA’s), integrations board, design review and change advisory boards. Experience of service design, service management and release processes. Project management experience. Main Duties Service Level Management: Work towards the existing SLA’s whilst looking at ways to improve service levels to the … and will contribute to changes in departmental policy. Application Support: Maintains application support processes, and checks that all requests for support are dealt with according to agreed procedures. Incident Management: Prioritises and diagnoses incidents according to agreed procedures. Investigates causes of incidents and seeks resolution. Escalates unresolved incidents. Facilitates recovery, following resolution of incidents. Documents and closes resolved incidents … gives technical briefings to staff members. Testing: Designs and executes test cases and test scripts under own direction, mapping back to pre-determined criteria, recording and reporting outcomes. Change Management: Assesses, analyses, develops, documents and implements changes and enhancements based on approved requests for change. Release and Deployment: Assesses and analyses release components. Provides input to scheduling. Carries out More ❯

Service Delivery Manager to join their Intelligent Customer function within IT Services. This is a fantastic opportunity for someone with a strong background in IT service delivery and vendor management, who thrives in a complex, multi-vendor environment. In this role, you’ll work closely with the Service Delivery Lead to ensure services are delivered effectively, suppliers are aligned … metrics, identifying improvement opportunities. Apply and maintain security controls and perform risk assessments. Investigate and address IT issues, supporting preventative and remedial actions. ? Core Competencies & Focus Areas Service Level Management (SFIA Level 4) – Track and improve service quality and delivery. Asset Management – Maintain full visibility and control of IT assets. Financial Management – Support budgeting, compliance, and cost … control. Supplier & Contract Management – Evaluate and enhance vendor performance. Information Security – Apply appropriate controls and assess risks. Problem Management – Investigate recurring issues and identify long-term solutions. ? What You’ll Bring Degree in IT, Computer Science, Business Administration or related field. Industry certifications such as ITIL , PMP/PRINCE2 , ISO/IEC 20000 , COBIT , or relevant Information More ❯

Team/Directorate: Service Management Team/Finance and Corporate Services Starting salary: £41,132 rising to £44,988 per annum through annual increments being paid each year (pro rata for part time applicants) Contract type: Permanent Work pattern: Full time, 37 hours per week. Work as part of a flexible shift pattern to cover service hours. You will … be confirmed Post number: 201868 (For office use only: H, TTJ) The role We are looking for a highly organised and proactive Service Transition Manager to join our Service Management team within the Digital, Data and Technology (DDaT) department at Natural Resources Wales (NRW) This pivotal role will lead the end-to-end transition of digital projects into live … operational services, ensuring that all activities align with NRW's corporate project management methodologies and standards. You will play a critical part in ensuring that new or enhanced digital services are delivered smoothly, effectively, and with long-term sustainability in mind. As Service Transition Manager, you will work closely with project and product teams-within DDaT and across the More ❯

Onsite Job Type: Permanently Responsibilities: Handle calls and emails in an international help desk environment with a minimum of 2 to 3 years of experience. Understand and apply Incident Management processes, including prioritization and categorization of incidents. Skills Required: Excellent spoken and written communication skills. Handle voice calls effectively. Knowledge of ITIL processes related to Incident Management and … Service Request fulfillment. Document technical details, process updates, ticket status, and other relevant information as directed. Monitor the Incident Management queue, assign/reassign tickets, and follow up as per procedures. Execute service requests in the ticketing system according to SOPs. Perform basic L1 troubleshooting for issues related to desktops, networks, printers, Active Directory, O365, Lotus Notes, and email. … Update incident management system with relevant incident details. Proactive problem management experience is advantageous. Ensure resolution of incidents/service requests within SLA, escalate unresolved issues, analyze ticket trends, and generate reports with improvement actions. Work in rotational shifts 24/7/365. Use Remote Desktop to assist end users as needed. Understand end-user technical More ❯

in Birmingham on a permanent basis. Technically resolves end users Incidents and fulfils Service Requests, across all supported IT devices in accordance with agreed service levels. Utilising the Service Management tool-set (ITSM Remedy), provides accurate and timely updates to agreed standards for all allocated Incidents and Service Requests. Undertakes all relevant technical support and maintenance tasks/activities … as required by Change Management, Incident Management, Problem Management, Service Request Management, and IT projects. Where technical responsibilities dictate, liaise with other internal support teams, internal senior management and suppliers in the day to day management of Incidents and Service Requests. And where appropriate initiates the escalation process for Major Incidents. Identifies key … issues and risks, escalating promptly to line management team. Attends and actively participates in all daily stand up and team meetings. Key Technologies: End point device hardware knowledge (HP, Lenovo, Apple - laptops, iPhones, iPads, office telephony and WiFi Accessing and configuring Firmware/BIOS to set standards Operating System exposure - install/update/remediate (Microsoft Windows - all support More ❯

Manager you will be responsible for: Day-to-day DC Operations Lead the successful operations of the Clients data center environments. Ensure full operational continuity and reporting along with management of the DC Engineers and 3rd Party suppliers/services. Ensure the Data Centre is visually always kept to a high standard. Technical Responsibilities Responsible Financial Budgeting for all … on-premises hosted services. Create and maintain Standard Operating Procedures (SOPs) relevant to each location and Facilities provider. Maintain infrastructure asset management and asset lifecycle reports for both DC and infrastructure assets Maintain all documentation in an ‘audit ready’ state Capacity management including power, floor space and assisting with forecasting loadings. Support the CTO team with Incident and … problem management. Assist with hardware replacements, RMA tasks Managing new and existing business requirements Responsible for managing the internal cabling (and external carrier fibres brought into the building) to a high standard, with all cabling inventoried. Encourage cross departmental collaborative working and lead by example Act as an escalation point for complex technical issues and incidents. Vendor and Stakeholder More ❯

well as the development and ownership of the GovPass continuous service improvement plan. In addition you will lead on creating and setting the vision and strategy for GovPass service management as the programme scales across the HMG Estate, ensuring service management maintains pace with both the deployments and technical developments. Working wider across the GPA, this role will … also be pivotal in shaping and influencing cross directorate service management practices and strategies as part of the wider GPA agenda. As the GovPass services stabilises or as the needs of government change over time, there is scope to take on other service related responsibilities in the future. Full service lifecycle management responsible for managing the full service … lifecycle including strategy, implementation and continual service improvement (maturing the service) Service Provider/supply chain management responsible for working collaboratively with GPA partners and suppliers to ensure optimal service delivery and value for money Service Review Board Analysis of service metrics to ensure optional service delivery and performance against SLAs, including Service Improvement Plans and Problem Management More ❯

well as the development and ownership of the GovPass continuous service improvement plan. In addition you will lead on creating and setting the vision and strategy for GovPass service management as the programme scales across the HMG Estate, ensuring service management maintains pace with both the deployments and technical developments. Working wider across the GPA, this role will … also be pivotal in shaping and influencing cross directorate service management practices and strategies as part of the wider GPA agenda. As the GovPass services stabilises or as the needs of government change over time, there is scope to take on other service related responsibilities in the future. Full service lifecycle management responsible for managing the full service … lifecycle including strategy, implementation and continual service improvement (maturing the service) Service Provider/supply chain management responsible for working collaboratively with GPA partners and suppliers to ensure optimal service delivery and value for money Service Review Board Analysis of service metrics to ensure optional service delivery and performance against SLAs, including Service Improvement Plans and Problem Management More ❯

hands-on Lead Application Support professionalis sought to support and enhance enterprise applications within a large, complex IT environment. Youll take a lead role in application support, incident and problem management, integrations, and upgradeswith a focus on service quality, user experience, and technical resilience. This role is ideal for someone with experience in system support, implementations, and release … technical debt projects. Coordinate testing and release activities across platforms. Provide second/third-line support across multiple enterprise applications. Assess and implement change requests in alignment with service management principles. Support data governance, service design, and compliance processes. Engage with cross-functional teams and end users to ensure positive service delivery. Experience & Skills Required Proven application support experience … of Linux, Python, XML (Perl, HTML, CSS, VBScript, JavaScript a plus). Understanding of academic or public-facing library systems (e.g., Alma, Primo, E-Prints) is advantageous. Skilled in problem-solving, technical diagnosis, and proactive service improvement. Experienced in change and release management, including testing and deployment. Excellent communication skills, with the ability to engage technical and non More ❯

a globally renowned Live Events organisation, is seeking a hands-on Lead Infrastructure Engineer to join their team and lead several new projects. This role will require the line management of a senior engineer and will report to the Head of Infrastructure. Role: Infrastructure Engineer Location: Birmingham (Hybrid) Salary: £45,000 - £55,000 (Dependant on Experience) Key Responsibilities Infrastructure … Management: Oversee design, deployment, maintenance, and security of servers, networks, firewalls, backup systems, cloud services, and telephony systems. Operations and Maintenance: Ensure system availability, reliability, and performance. Monitor infrastructure, maintain documentation, and implement disaster recovery plans. Project Management: Lead infrastructure projects, ensuring timely delivery and alignment with IT strategy. Incident and Problem Management: Troubleshoot and resolve … issues, improve incident response processes, and minimize downtime. Security and Compliance: Maintain IT security policies, address vulnerabilities, and ensure compliance with regulatory requirements. Essential Skills and Experience: Proven IT management experience Deep expertise in Microsoft 365 (AAD, Intune, Exchange, Teams, SharePoint) Strong knowledge of Microsoft Server 2012/2016/2019 and core infrastructure services Experience with virtualization, firewalls More ❯

a globally renowned Live Events organisation, is seeking a hands-on Lead Infrastructure Engineer to join their team and lead several new projects. This role will require the line management of a senior engineer and will report to the Head of Infrastructure. Role: Infrastructure Engineer Location: Birmingham (Hybrid) Salary: £45,000 - £55,000 (Dependant on Experience) Key Responsibilities Infrastructure … Management: Oversee design, deployment, maintenance, and security of servers, networks, firewalls, backup systems, cloud services, and telephony systems. Operations and Maintenance: Ensure system availability, reliability, and performance. Monitor infrastructure, maintain documentation, and implement disaster recovery plans. Project Management: Lead infrastructure projects, ensuring timely delivery and alignment with IT strategy. Incident and Problem Management: Troubleshoot and resolve … issues, improve incident response processes, and minimize downtime. Security and Compliance: Maintain IT security policies, address vulnerabilities, and ensure compliance with regulatory requirements. Essential Skills and Experience: Proven IT management experience Deep expertise in Microsoft 365 (AAD, Intune, Exchange, Teams, SharePoint) Strong knowledge of Microsoft Server 2012/2016/2019 and core infrastructure services Experience with virtualization, firewalls More ❯

a globally renowned Live Events organisation, is seeking a hands-on Lead Infrastructure Engineer to join their team and lead several new projects. This role will require the line management of a senior engineer and will report to the Head of Infrastructure. Role: Infrastructure Manager Location: Birmingham (Hybrid) Salary: £50,000 - £55,000 (Dependant on Experience) Key Responsibilities Infrastructure … Management: Oversee design, deployment, maintenance, and security of servers, networks, firewalls, backup systems, cloud services, and telephony systems. Operations and Maintenance: Ensure system availability, reliability, and performance. Monitor infrastructure, maintain documentation, and implement disaster recovery plans. Project Management: Lead infrastructure projects, ensuring timely delivery and alignment with IT strategy. Incident and Problem Management: Troubleshoot and resolve … issues, improve incident response processes, and minimize downtime. Security and Compliance: Maintain IT security policies, address vulnerabilities, and ensure compliance with regulatory requirements. Essential Skills and Experience: Proven IT management experience Deep expertise in Microsoft 365 (AAD, Intune, Exchange, Teams, SharePoint) Strong knowledge of Microsoft Server 2012/2016/2019 and core infrastructure services Experience with virtualization, firewalls More ❯

of availability and performance Ensure delivered services meet security and compliance guidelines and requirements Optimize service delivery processes Foster continuous improvementsImplement best practises and standards Ensure proper incident and problem management Reporting on service performance and maintaining comprehensive documentation Stakeholder Management Your profile Formal education and professional experience University degree or Master in C&I Engineering or … Cyber Security or equivalent experience/qualifications in those fields in the process industry Comprehensive experience in the implementation and management of IT/OT services or alternative experience in DCS engineering/automation technology ISA/IEC 62443 in cyber security is desirable Comprehensive understanding of asset driven organizations Excellent knowledge of the processes and operations of IT … services Profound knowledge of the Energy Assets Business processes and value drivers Strong stakeholder management skills, gained in a major customer and operational performance driven business. Competencies and skills Clear attitude of entrepreneurship, always seeking for new opportunities to add value by IT to the business Understanding of highly operational and cost driven organizations Understanding of requirements, constraints, financial More ❯

reputation is built on a comprehensive suite of engineering services, a dedication to solving clients’ toughest technology problems, and a commitment to continuous improvement. Backed by Goldman Sachs Asset Management and Everstone Capital, Apexon now has a global presence of 15 offices (and 10 delivery centers) across four continents. We are seeking a dynamic and skilled professional to join … office operations. Debug and troubleshoot technical reported system/user issues efficiently, minimizing impact on business operations. Analyze incidents, identify root causes, and implement preventive measures. Engage in frequent problem management, ensuring long-term stability of systems. Communicate effectively with senior stakeholders, including Managing Directors, to provide timely updates and resolutions. Be ready to transform support, drive effort More ❯