2 of 2 Problem Management Jobs in Birmingham

core systems related issues via all the Service Desk’s contact methods. · Ensuring all contact with users is recorded accurately in the IT Service Management tool. · Identifying trends within recent and ongoing issues by monitoring incoming incident records and collaborating with colleagues. · Utilising skills, experience, and documented knowledge … University’s organisational structure, business functions, strategic aims, and key stakeholders to accurately assess the impact of issues. · Participating in ITIL-based Incident and Problem Management in line with documented processes. · Occasionally carrying out remote desktop support to resolve minor issues. · Ensuring that technical solutions are documented within ...

partner for SAP IBP services. Key responsibilities include: To be a trusted advisor within the AMS space, involved in incident resolution, problem management, efficient delivery of service requests, and development of SAP IBP Solutions. This role requires a rounded knowledge of SAP solutions in order to collaborate effectively ...