4 of 4 Problem Management Jobs in Birmingham

issue until closure to the customer's satisfaction, liaising with the NRTS NOC, field O&M/customers during the life of the open problem, endeavouring to meet customer contractual SLA's/KPIs. - Updating and documenting Service Requests on a Remedy system - Participation in a 24-hour call … result of avoiding issues/outages in the customer network. - Assist on providing conduct network performance analysis to assess the impact of a problem and to solve customer service-related issues. - Manage preparation and execution of service migration MOPs, network upgrades and retrofits, and ensure related communication towards ...

tech services and software help brands deliver exceptional customer experience, every single day. As we continue to grow, we re looking for curious, proactive problem solvers to help us keep mission critical applications running smoothly for our customers. Sound like you? The Role: Second Line Application Support Analyst … Guide and support 1st line teams to drive better first-time resolution. Work with suppliers and 3rd line teams when deeper expertise is needed. Problem Management & Continuous Improvement Spot recurring issues and help drive root cause analysis. Suggest service improvements and refine processes, documentation, and monitoring. Carry ...

tasked with: Infrastructure Excellence: Providing expert 3rd Line Support and proactively maintaining all systems to a high standard. Cloud and Identity Management: Managing and maintaining Microsoft Azure, Entra ID, and Microsoft 365 Admin Portals (including Exchange, SharePoint, and Defender). Operational Stability: Conducting root cause analysis for recurring incidents … Problem Management) and performing critical infrastructure and application upgrades. Security and Compliance: Managing vulnerabilities, ensuring security patching, and adhering to strict ITIL core processes. Service Transition: Aiding in the smooth delivery of projects and managing 3rd-party suppliers to resolve complex incidents. What We're Looking ...

team and be the specialist for legal application support, including InTapp, iManage, Bighand, Laserforms, and any other relevant legal applications, including HR, case management, and finance systems. This means you will be the escalation point in the incident and problem management processes and become the legal application … given on applications you have not had exposure to.) Part of your role will also be to investigate and resolve legal application incident and problem tickets, maintaining relationships with a range of stakeholders who may be challenging when reporting incidents. They are open on salary, so it will ...