5 Problem Management Jobs in Birmingham

Morgan Hunt is collaborating with a leading public sector organisation to recruit an ITIL Service Management Analyst. In this pivotal role, you will spearhead the alignment of IT Service Management policies and processes with industry best practices, ensuring they seamlessly support operational strategic objectives. Your extensive expertise will … data-driven approach will facilitate constructive discussions with suppliers, enabling you to effectively monitor contractual obligations and drive improvements where necessary. Key Deliverables: Elevate problem management processes by leveraging our new ITSM toolset, ServiceNow, while serving as the liaison between internal resolver teams, external service providers, and end … users for all IT Service Delivery matters. Enhance and create ITIL-aligned processes to support Continuous Service Improvement initiatives, encompassing Problem Management, Service Request Management, Joiners/Movers/Leavers processes, Service Transition, and Demand/Capacity Management. Refine the Service Request (SR) process to drive efficiency more »

coding around web parts) ServiceNow development Extensions of existing BOXI Universes Candidates with the following roles and responsibilities will also be considered:- Service Level Management Application Support Incident Management Customer Service Support Service Acceptance Relationship/Stakeholder Management Testing Change Management Release and Deployment Problem Management - fixes/remedies etc Technical Specialism e.g. Finance, HR, Estates, Hospitality etc more »

IT Incident, Problem & Request Manager Full time Permanent Location: Hybrid working - Birmingham/Remote The starting salary is £55,000 - £60,000, plus company benefits including pension and private medical cover Start date: Candidates must be able to start by mid June 2024latest - candidates who are available immediately would … be ideal An accomplished, UK based ITIL certified IT Incident, Problem & Request Manager is required for this superb opening to work in our leading global client's expanding IT services division as they expand their portfolio of services. The role: This is a combined operational based position operating within … the IT Service Management team Many of the responsibilities are general, however working knowledge of the ITIL Incident, Problem and Request Management processes are crucial to the success of the role To support and enforce the IT Incident, Problem Management and Request function to implement more »

years of experience in handling calls/emails in in a international help desk is must • Good understanding and hands-on experience of Incident Management process/prioritization and categorization of incidents is important Skills Required: • Excellent Communication skills in English and French (spoken and written) • Handling the voice … calls • ITIL process on Incident Management and Service Request fulfilment • Documenting the technical, process, ticket status and other relevant updates suggested by the Quality Lead on the ticket • Monitor the Incident Management queue, Assigning/Reassigning and follow up of tickets as per standard procedure • Experience in executing … team. • Basic L1 level troubleshooting of the issues like desktop, network, printer, Active Directory, O365, Lotus Notes and email related issues • Monitor the Incident Management queue and update the incident management system with all the relevant information relating to an incident. • Proactive problem management is an more »

years of experience in handling calls/emails in in a international help desk is must. Good understanding and hands-on experience of Incident Management process/prioritization and categorization of incidents is important. Skills Required: Excellent Communication skills in English and French (spoken and written). Handling the … voice calls. ITIL process on Incident Management and Service Request fulfilment. Documenting the technical, process, ticket status and other relevant updates suggested by the Quality Lead on the ticket. Monitor the Incident Management queue, Assigning/Reassigning and follow up of tickets as per standard procedure. Experience in … team. Basic L1 level troubleshooting of the issues like desktop, network, printer, Active Directory, O365, Lotus Notes and email related issues. Monitor the Incident Management queue and update the incident management system with all the relevant information relating to an incident. Proactive problem management is an more »