2 of 2 Problem Management Jobs in Essex

Role: As part of the Unified Desktop Team, you will report to a dedicated End User Equipment Lead, who oversees the team's technical operations and day-to-day management, including HR-related tasks such as annual leave and sickness planning. While operating as an independent function, the team is fully integrated with wider Digital Services support teams, ensuring … You will be expected to work across all three main hospital sites. Main duties of the job Fully understand and advocate the use of ITIL principles such as Change Management, Incident Management, Demand Management, Problem Management, Service Catalogue Management, and Service Level Agreement (SLA) Management, in line with local policies and procedures. Demonstrate … this exciting role, please refer to the attached job description. We look forward to your application! Person Specification Experience Essential Extensive previous experience of working in an IT service management environment IT Department Background either Desktop support/deployment or Service Desk Support. Desirable NHS experience Qualifications Essential Comptia + or equivalent Computer Science degree qualification or equivalent level More ❯

v4 guidelines in this cutting edge and highly secure environment. You will support our technical environment, which includes Microsoft technologies, Meraki networking, SaaS solutions (including our own bespoke workshop management system) with much of the access managed by Single Sign-on (SSO). You will be passionate about technology and understand of business systems and solutions. Work with the … implement, and maintain solutions within our Microsoft Technical Stack Work with stakeholders to devise improvements to their teams' processes with Power Platforms and automation Assist with IT Change and Problem Management following ITIL v4 guidelines, using advanced troubleshooting and problem-solving skills and working closely with internal colleagues and external suppliers in resolving issues promptly Support IT More ❯