4 of 4 Problem Management Jobs in Essex

edge and high secure environment. You will support of our technical environment, which includes Microsoft technologies, Meraki, SaaS solutions (including our own bespoke workshop management system) and Single Sign-on (SSO). You will be passionate about technology and understand of business systems and solutions. Work with the Systems … Architect to design, implement, and maintain cloud and networks solutions Assist with IT Change/Problem Management following ITIL v4 guidelines, working closely with internal people and external suppliers by resolving hardware, software and network issues promptly. Support IT governance, ensuring security best practises and disaster recovery plans … are followed. Maintain detailed documentation for system configuration, procedures and troubleshooting. You will provide advanced troubleshooting and problem-solving skills across several areas of IT. You will provide guidance and support to the wider IT team on infrastructure design and build. Raise concerns, risks and cyber incidents to the More ❯

discounts on Jet2holidays and flights What you'll be doing: Site Health Checks. Service Improvement Work. Technical Project work. Resolution of Incidents. Relationship Management. Problem Management. What you'll have: Excellent interpersonal skills with high experience of building and maintaining relationships across all levels of the business. Excellent verbal More ❯

cutting edge and high secure environment. You will support our technical environment, which includes Microsoft technologies, Meraki, SaaS solutions (including our own bespoke workshop management system) and Single Sign-on (SSO). You will be passionate about technology and understand business systems and solutions. Work with the Systems Architect … to design, implement, and maintain cloud and networks solutions. Assist with IT Change/Problem Management following ITIL v4 guidelines, working closely with internal people and external suppliers to resolve hardware, software, and network issues promptly. Support IT governance, ensuring security best practices and disaster recovery plans are … followed. Maintain detailed documentation for system configuration, procedures, and troubleshooting. Provide advanced troubleshooting and problem-solving skills across several areas of IT. Provide guidance and support to the wider IT team on infrastructure design and build. Raise concerns, risks, and cyber incidents to the IT leadership team. Provide information More ❯

for ensuring that all agents adhere to organisational standards, maintain courteous and professional conduct, and meet their targets related to SLAs, customer satisfaction, and problem management. The role will also be pivotal in fostering successful relationships with customers and internal stakeholders within the NexSphere Group. It involves enhancing the … and develop the team. Skills and Experience: • In depth knowledge of IT Systems and a comprehensive understanding of operating a service desk and their management systems. • Hold ITIL Foundation level accreditation or equivalent professional qualification. • Experience of project management. • Capability to work within relevant ICT related standards. • Ability to More ❯