18 of 18 Problem Management Jobs in the South West

services running against agreed performance targets. You'll handle secure configuration and IT asset control, manage service components, and take ownership of incidents and problem investigation through to resolution. You'll also apply change control procedures and engage with users and stakeholders to understand their needs. You will need … proven experience in the following: Application support and maintenance Configuration management and IT asset control Service availability, capacity and component management Change, incident and problem management ServiceNow Stakeholder engagement Continual service improvement and process efficiency work would be beneficial. You'll need to hold ...

security, technical and business stakeholders, acting as a bridge between service delivery, operational requirements and secure working practices. This role will also involve vendor management, KPI reporting, continual service improvement and supporting the development of secure internal working environments. IT SERVICE DELIVERY MANAGER ESSENTIAL SKILLS: Proven experience … Manager or similar role Experience managing, building or developing IT teams Strong understanding of ITIL-aligned service delivery processes ITIL Foundation qualification Strong stakeholder management across business, technical and security teams Experience with incident, request, change, escalation and service transition processes Vendor management experience Awareness of compliance ...

through a period of genuine transformation. What you'll be doing: Own and execute the Technology Resilience and Production Operations strategy, including Incident, Problem, Event and Change Management, driving automation and an agile approach to improve stability, security and speed at scale Build and govern an internationalised Centre … Business Continuity Plans Lead major incident response and postmortem/root cause processes, driving a culture that reduces repeat incidents and strengthens proactive problem management Own the Change Advisory Board and release orchestration strategy, ensuring changes are authorised, risk-assessed and compliant across complex deployment pipelines Manage budget ...

secure, scalable, and compliant managed services, while maintaining high standards of customer experience and regulatory adherence. Key Responsibilities Lead the end-to-end change management lifecycle (planning, assessment, approval, implementation, and review) Coordinate and facilitate Change Advisory Board (CAB) meetings, ensuring appropriate governance and approvals Assess risks, impacts … teams to align changes with business needs and risk appetite Drive continuous improvement through process optimisation, automation, and best practice adoption Support incident and problem management by linking changes to root cause analysis and corrective actions Produce governance reporting, dashboards, and insights for stakeholders Ensure change activities meet ...

summary The D&I Systems Operations Lead will be responsible for the overall management and performance of the Systems Operations team.Ensures that the Systems Manager is informed with regards to the operational capacity and functionality of the server estate. This includes improvements, risks, changes, and problems.Manages multiple infrastructure projects … range of specialist and complex D&I issues, following the relevant technical strategies, policies, standards, and practices.Responsible for ensuring a structured approach for problem, incident, and change management processes. Primarily remote working with some on site duties as and when required. The role is part ...

architecture goals Drive security technology evaluations and proof-of-concepts Build strong cross-organisational relationships and influence architecture/stakeholders Support security technologies lifecycle management Ensure security is embedded across wider technology domain architectures (working with other architects) Conduct/assist with peer reviews Evaluate and assess security risk … throughout application and system lifecycle management Stay current with security technologies and recommend adoption based on risk mitigation and business value Advise leadership on cybersecurity issues, processes, products and services Maintain oversight to ensure appropriate security controls are included in design and implementation Act as the cybersecurity SME contributing ...

design standards, SLAs and monitoring processes. Operational Excellence Ensure service delivery meets agreed service levels and take ownership of service improvement initiatives. Lead on Problem Management, analysing trends and coordinating resolution teams. Produce detailed KPI reports for senior leadership. Support the design and improvement of the service catalogue … automation initiatives. Incident, Change & Request Management Own Incident, Request, Change and Escalation processes, ensuring timely and accurate reporting. Lead major incident management, including coordination and communications. Chair the Change Advisory Board (CAB) when required. Essential Experience & Skills Proven experience as a Service Delivery Manager (minimum 3 years). ...

Umbrella Location: Exeter Job Description Responsible for supporting, managing, and maintaining single applications or full application services suites. Key tasks include monitoring, batch process management, and user/security administration. May also involve end-user computing tasks like technical troubleshooting, hardware maintenance, and collaborating with Incident or Problem … multi-disciplinary team supporting Vortex and its users. Assist with testing, verification, and feedback on Vortex system functionality. General Skill Requirements Configuration Management: Maintain secure application configurations and accurate documentation. Service Availability and Capacity Management: Oversee components to meet business requirements and KPIs. Change Management: Implement authorized ...

organisations they may carry out the duties of an end user computing engineer, such as fixing technical problems, maintaining hardware and liaising with the Problem or Incident Manager. Typical Skills: Maintain secure configuration and accurate information, controlling IT assets in one or more significant areas, and verifying location … users Assisting with testing, verifying and providing feedback on system functionality provided by Vortex development teams when required. General skill requirements include: Configuration Management Maintain secure configurations and accurate information. Service Availability and Capacity Management Manage service components to ensure they meet business needs and KPIs. Change Management ...

business areas Act as a key contact for technical issues and incident resolution Support production, engineering and office teams Manage tickets (incidents, requests, change & problem records) Drive service improvements and proactive maintenance Support projects and business change initiatives Monitor system performance and recommend improvements Manage upgrades, patches and system … line/site-based IT role Strong hands-on technical support experience Experience supporting manufacturing or production environments Good understanding of ITIL (Incident, Change & Problem Management) Strong stakeholder management across operational teams Proactive mindset with a focus on service improvement ...

users o Assisting with testing, verifying and providing feedback on system functionality provided by Vortex development teams when required. General Skill Requirements: Configuration Management • Maintain secure configurations and accurate information. Service Availability and Capacity Management • Manage service components to ensure they meet business needs and KPIs. Change Management … supervision. Continual Service Improvement • Understand process efficiency improvement techniques and common optimisation approaches. • Support activities that improve development processes. • Identify obvious process deficiencies. Incident Management • Identify and log incidents. • Gather required information and route incidents through the correct channels. Ownership and Initiative • Take ownership of issues until they ...

with product, delivery and architecture colleagues to ensure platform services meet user and business needs. Support live service operations, including incident response, troubleshooting and problem management. Share knowledge and provide coaching and mentoring across the engineering community. Contribute to improving security, resilience and compliance practices within the platform. Essential ...

/CD pipelines to enable safe, frequent and low-risk delivery of changes. Oversee live service reliability, supporting teams through incident and problem management while encouraging a learning-focused, blameless culture. Ensure security, resilience and compliance considerations are understood and embedded into engineering practices. Essential skills … Senior SRE Squad Lead include: Experience leading, supporting and developing engineers, including line management or strong mentoring experience. Strong communication skills, with the ability to explain technical concepts clearly and build effective relationships with a range of stakeholders. Experience of working with cloud platforms such as AWS, Azure ...

Role The Workday Finance Consultant plays a key role in the implementation, optimization, and ongoing support of Workday Financial Management within a complex government shared-services environment. Working as part of a multidisciplinary delivery team, you will provide subject-matter expertise across Workday Financials, supporting business change, process improvement … defined SLA/KPI targets, ensuring response and resolution times are consistently achieved or exceeded. Perform root cause analysis on recurring incidents, contributing to problem management and continuous service improvement initiatives. Maintain accurate documentation, including knowledge articles, known error records, and troubleshooting guides, to support faster resolution ...

Support systems through transition to service and live operation Diagnose and resolve system issues and performance problems Provide technical input to change, incident, and problem management Stakeholder & Team Working Translate business needs into clear technical requirements Work collaboratively with architects, developers, delivery managers, and suppliers Communicate technical concepts … Experience Experience in cloud, hybrid, or distributed systems Exposure to secure, regulated, or mission-critical environments Familiarity with systems engineering, enterprise architecture, or service management frameworks Experience working in Agile, DevOps, or iterative delivery models Qualifications Degree (or equivalent experience) in Engineering, Computer Science, or a related discipline Relevant ...

Responsibilities Drive adoption of SRE principles (SLOs, error budgets, toil reduction). Establish observability and monitoring standards. Lead automation‐first operations. Improve incident and problem management maturity. Partner with software and infrastructure engineering teams to embed reliability into the product lifecycle. Establish SRE governance, standards and operating model. ...

their discovery platform. Technical Consultancy Gather and document customer requirements through workshops and technical discussions. Advise customers on best practices for discovery, CMDB management, and ongoing operational processes. Identify opportunities to improve discovery coverage, automation, and data quality. Troubleshoot authentication, connectivity, and discovery issues across complex environments. Analyse discovery … discovered assets and improve overall estate coverage. Support CMDB audits and data validation activities to maintain high-quality asset information. Follow established IT service management processes, including Incident, Change, and Problem Management. Skills & Experience We're looking for someone who brings a combination of technical expertise, consultancy skills ...

reviews and helping drive engineering quality and consistency Working collaboratively with architecture, security and software engineering teams Providing BAU operational support, including incident and problem management Mentoring other engineers and supporting planning and technical decision-making Qualifications 5+ years' experience with Google Cloud Platform (GCP) in production environments ...