6 of 6 Problem Management Jobs in the South West

the job Job summary Within the Digital, Data & Technology area of the NCA, as are constantly evolve and expand our capabilities we need people with strong experience of service management practices to ensure that new Services are designed to support our end users in the delivery of their functions. The quality of the services delivered by the NCA directly … privacy policy notice for details on how your data is handled.Privacy Policy Notice Your role will sit within the Service Design & Transition team and you will utilise your Service Management experience and knowledge to provide expertise to project teams, ensuring incoming services align to ITIL-based processes. Your role will involve translating the project's technical service and end … internal and/or external) functions: Will adhere to and respect Service Design & Transition processes, as well as any processes outside of the Service Design & Transition practice (e.g. project management office, enterprise design assurance - technology, change enablement. Collaborating with stakeholders to translate customer requirements, business requirements and contractual obligations into end-to-end service design: Collaborating with internal and More ❯

to be eligible for SC clearance for this role We are seeking an experienced ITIL Incident Manager to work within our Support Team; primarily focused on driving support ticket management and resolution on our Zendesk ITSM Tool. This role will cover incidents associated with all partner technologies utilised by Route 101 in the deployment of services to customers. As … manager will also be responsible for managing any Major Incidents driving them through to resolution while liaising with Customers. They will also assist in defining and maintaining the Incident Management process, ensuring that it aligns with customer SLAs and provides the necessary governance around our approach to Service Management. Key responsibilities: Champion the ITIL Incident Management Process within … the Service Management and Operations Organisation Work with engineers and run reports to identify priority tickets which determines the team's and engineer's workstack priorities Ensure tickets are kept up to date and customers are informed of progress or workarounds Identify improvements for ticket management that can become inputs for Continuous Improvement Drive partner on-hold times More ❯

triage and manage service contacts received via multiple contact channels ensure that all contacts received by Service Desk are recorded within the dedicated ITSM software tool contribute to the 'Problem Management' process within Service Operations, ensuring that reoccurring incidents are identified in the incident management process and appropriately passed through to Problem Management liaise with … detail a can-do, proactive attitude with a passion for delivering excellent service delivery able to work flexible hours on a shift rota basis, often supporting short notice changes problem solving - ability to listen and analyse information, to facilitate technical solutions ability to work proactively in a customer-focused team ability to work in a fast-paced, pressured environment More ❯

Looking For: Strong financial/accounts background - essential for providing high-quality customer solutions Good working knowledge of IT software, particularly financial/accounting systems, essential Experience in client management, customer support, 1st & 2nd line support, problem management and SLA management Excellent verbal and written communication skills Self-motivated with the ability to prioritise, meet deadlines More ❯

Ensure service levels are met in line with published/agreed SLAs. Provide specialist technical support and proactive maintenance of the end-user environment. Own and manage priority incidents, problem records, and IT projects. Offer on-site technical guidance and support to colleagues. Follow approved IT processes including incident management and request fulfilment. Maintain a high level of … audio-visual equipment. Network cabling. VOIP telephony configuration and support. Broadband ordering processes for farm sites. Minimum 3 years' experience in a technical environment delivering 2nd line support and management capability. Proficient in using system management and monitoring tools. Fully conversant with ITIL principles , with thorough working knowledge of Incident, Change, and Problem Management . More ❯

to accelerate delivery and improve consistency. Compliance and Security Controls: Implement and monitor controls to ensure infrastructure build and release processes meet regulatory and internal compliance requirements. Incident and Problem Management: Oversee incident response and root cause analysis related to build and release operations, ensuring timely resolution and preventative measures. Performance Monitoring and Optimization: Monitor build and release … CI/CD pipelines. Familiarity with cloud platforms (e.g., Azure, AWS) and their integration with enterprise infrastructure. Knowledge of regulatory compliance and security frameworks relevant to infrastructure operations. Strong problem-solving skills and a proactive approach to operational improvement. Excellent communication and stakeholder management skills. Relevant certifications (e.g., Azure DevOps Engineer, AWS Certified DevOps Engineer) are desirable. Please More ❯