6 of 6 Problem Management Jobs in the South West

should be considered a Configuration Item (CI) or IT asset, including hardware, software, documentation, and their relationships. This also involves defining CI attributes, nomenclature, and baselines. Managing the Configuration Management System (CMS) and CMDB: Planning and managing the population of the CMS/CMDB, which includes discovery, integrations, and other data import methods. This role ensures regular housekeeping, security … data in the CMDB to verify accuracy and completeness. Ensuring any corrective actions are carried out. Integration with Other Processes: Collaborating closely with other ITIL process managers, especially Change Management, Incident Management, and Problem Management. They provide the necessary configuration data for impact assessments, faster problem resolution, and controlled changes. Resource and Training Management: Coordinating … the allocation of necessary resources and ensuring all staff involved in the process have the required technical knowledge and training. Reporting: Producing reports and management information, including KPIs, status reports, and impact analysis reports, for stakeholders. Lifecycle Management : Ensuring assets and CIs are tracked and managed through their entire lifecycle, from initial identification/acquisition through to retirement More ❯

should be considered a Configuration Item (CI) or IT asset, including hardware, software, documentation, and their relationships. This also involves defining CI attributes, nomenclature, and baselines. Managing the Configuration Management System (CMS) and CMDB:?Planning and managing the population of the CMS/CMDB, which includes discovery, integrations, and other data import methods. This role ensures regular housekeeping, security … data in the CMDB to verify accuracy and completeness. Ensuring any corrective actions are carried out. Integration with Other Processes:?Collaborating closely with other ITIL process managers, especially Change Management, Incident Management, and Problem Management. They provide the necessary configuration data for impact assessments, faster problem resolution, and controlled changes. Resource and Training Management:?Coordinating … the allocation of necessary resources and ensuring all staff involved in the process have the required technical knowledge and training. Reporting:?Producing reports and management information, including KPIs, status reports, and impact analysis reports, for stakeholders. Lifecycle Management:?Ensuring assets and CIs are tracked and managed through their entire lifecycle, from initial identification/acquisition through to retirement More ❯

should be considered a Configuration Item (CI) or IT asset, including hardware, software, documentation, and their relationships. This also involves defining CI attributes, nomenclature, and baselines. Managing the Configuration Management System (CMS) and CMDB: Planning and managing the population of the CMS/CMDB, which includes discovery, integrations, and other data import methods. This role ensures regular housekeeping, security … data in the CMDB to verify accuracy and completeness. Ensuring any corrective actions are carried out. Integration with Other Processes: Collaborating closely with other ITIL process managers, especially Change Management, Incident Management, and Problem Management. They provide the necessary configuration data for impact assessments, faster problem resolution, and controlled changes. Resource and Training Management: Coordinating … the allocation of necessary resources and ensuring all staff involved in the process have the required technical knowledge and training. Reporting: Producing reports and management information, including KPIs, status reports, and impact analysis reports, for stakeholders. Lifecycle Management : Ensuring assets and CIs are tracked and managed through their entire lifecycle, from initial identification/acquisition through to retirement More ❯

ESXi, vCenter) Hands-on expertise with HP storage platforms(e.g. 3PAR, Primera, Alletra) Solid working knowledge of Veeam Backup & Replicationfor backup and disaster recovery Understanding of change, incident, and problem management processes Desirable experience Experience with Windows Server roles such as DFS, and DNS Familiarity with performance monitoring and capacity planning for storage and backup systems Experience developing … automation or scripting for routine maintenance tasks ITIL Foundation or equivalent service management certification Due to the highly-secure nature of the projects you will be involved with, you must be eligible to work in the UK and be eligible to undergo and maintain UK government DV Clearance. Who is MASS? MASS is an independent, global technology company, trusted More ❯

Applications Manager South Coast £50,000 Per Annum + Benefits We're looking for an experienced Applications Manager to lead the management and continuous improvement of core business applications. This hands-on leadership role combines technical expertise with team development, ensuring applications remain secure, reliable, and aligned with evolving business needs. You'll lead a team of Application Support … seamless change, and ongoing optimisation across the application estate. Key Responsibilities Manage the full lifecycle of business applications. Oversee 2nd & 3rd line support, upgrades, fixes, and enhancements. Drive proactive problem management and continuous improvement. Lead, coach, and develop a high-performing support team. Build strong relationships with stakeholders and suppliers. Ensure compliance, resilience, and effective documentation. What You More ❯

design standards and patterns, and form part of the governing body of Enterprise Architecture Supporting Projects and Product Enhancements throughout the development and delivery lifecycle Assisting in Incident/Problem management, Root Cause Analysis and definition of solutions Working closely with the engineering team(s) – encouraging continuous improvement in the development, build, test and maintenance of the system … and independent – thrives in cross-functional teams and works autonomously. Adaptable and resilient – comfortable in fast-paced, evolving environments. Self-driven and accountable – takes ownership and delivers results. Analytical problem-solver – sharp thinking and solution-oriented approach. So, what’s in it for you? Bonus Schemes – A bonus that regularly rewards you for your performance A pension of up More ❯