13 Problem Management Jobs in the South West

Problem Management Lead (ITIL/ITSM) - Hybrid - Swindon - Progression - FinTech - New! Salary: £40,000 + Excellent Package and bonus A leading organization in the FinTech Space requires a Problem Management Lead to join its fantastic growing team. Key Role Responsibilities: Responsible for the prevention of recurring … leaders, and publish externally within 1 week of the service restoration Identify subject matter expert and appropriate technology teams to be engaged during the problem investigations Lead Problem Management investigations with technical subject matter expert Deliver results of the problem investigation to stakeholders Prevent problems and … eliminate recurring incidents proactively through trend analysis within incident/alerting/trending data sources Ideal candidate experience: Experience in Problem Problem Management Experience in leading investigations and conducting root cause analysis Experience leading juniors advantageous Must be able to work independently on complex projects Professionally skilled more »

in our day-to-day working as well as ensure that we contribute to AXA’s mission and strategy. YOUR ROLE : A Major Incident & Problem Management specialist is essentially responsible for the upkeep and smooth operations of IT systems. They oversee all aspects of the incident management process, from evaluation to resolution. IP Specialist records all issues and helps to design ways to prevent similar problems in the future (via problem management). The specialist will manage technical support teams, create procedures to deal with problems and develop solutions. After closure of the incident … the IP Specialist takes on the role of problem manager and opens a problem for investigation on the root cause or other improvements. The IP specialist is responsible for all communication during the lifecycle of the incident & problem. The IP Specialist is also responsible for detecting trends & be more »

Root Cause Analyst/Problem Coordinator x 2 - (ITIL/ITSM) - Hybrid - Swindon - Progression - FinTech - New! Salary: £36,000 + Excellent Package A leading organization in the FinTech Space requires a number of Root Cause Analysts/Problem Coordinators to join its fantastic growing team. Key Role Responsibilities … leaders, and publish externally within 1 week of the service restoration Identify subject matter expert and appropriate technology teams to be engaged during the problem investigations Lead Problem Management investigations with technical subject matter expert Deliver results of the problem investigation to stakeholders Prevent problems and … proactively through trend analysis within incident/alerting/trending data sources Ideal candidate experience: Some IT Support or Service Desk Experience Experience in Problem Coordination advantageous Must be able to work independently on complex projects Professionally skilled in verbal and written communication skills Knowledge in ITIL Service Operations more »

leaders, and publish externally within 1 week of the service restoration Identify subject matter expert and appropriate technology teams to be engaged during the problem investigations Lead Problem Management investigations with technical subject matter expert Deliver results of the problem investigation to stakeholders Prevent problems and … proactively through trend analysis within incident/alerting/trending data sources Ideal candidate experience: Some IT Support or Service Desk Experience Experience in Problem Coordination advantageous Must be able to work independently on complex projects Professionally skilled in verbal and written communication skills Knowledge in ITIL Service Operations … with focus on Problem Management advantageous Please send CV for full job description and an informal chat. Excellent opportunity to join a market leader growing rapidly in a unique space more »

service desk SLAs. · Working closely with the Engineering Manager and project coordinator ensuring the smooth running of the Service Desk and Project Coordination. · Creation, management, and development of monthly client reports. · Identification of trends and reporting any problems to management. · Ensure you and the team follow incident management, problem management and change management processes. · Responsible for software & hardware asset management. · Dealing with customer feedback, tracking responses. · Ability to build key relationships internal and external customer. · From time to time you may be required to support the sales team in meetings, or by providing documents … Friday, 24th May 2024 Start Date Monday, 27th May 2024 Desired Skills Communication skills IT skills Attention to detail Organisation skills Customer care skills Problem solving skills Presentation skills Administrative skills Number skills Analytical skills Logical Team working Creative Initiative Non judgemental Patience Qualifications 5 GCSE's including English more »

Incident Manager/Problem Manager x 3 - ITIL/ITSM - All Levels - Swindon - FinTech - New! Up to £38k+ Benefits + Bonus + Hybrid +++ 2/3 days on site per week +++ Leading organisation in Swindon requires a number of Incident Managers/Problem Managers to join … its growing ITIL Service Operations function. Suitable candidates will have the following: Circa 2 years in ITIL Service Operations with a focus on Problem Management Analytical approach to problems and excellent attention to detail Work under pressure and to deadlines Continuous Service Improvement mindset BI Tools – Ideally Power … BI or EazyBI - Desirable Jira/Jira Service Desk/Confluence - Desirable Excel Duties will include the following: Assisting in Problem Management investigations with technical subject matter experts Partaking in post incident reports for all major incidents to senior IT leaders Being responsible for the prevention of recurring more »

The purpose of the Performance Optimisation Expert role is as follows: Responsible for the management and use of management platforms across Infrastructure including Architecture, Design and deployment Services Covered: Monitoring, Performance Tuning, Orchestration, Analytics, Reporting Ownership of processes and procedures agreed to effectively manage the global environment between … operational run status Provide ‘Level 3’ operational support to infrastructure services in the event of major incidents or complex technical issues Accurate estimation, resource management and prioritisation of project, continuous improvement and proactive maintenance tasks Drive ongoing out-tasking to appropriate internal/external providers to ensure maximum efficiency … completed as required and progress reported, including risks and issues, to the relevant Project Manager and/or Infrastructure Engineering Lead Responsible for knowledge management to ensure effective/skilled response to address Service Requests and Incident tickets What will your essential accountabilities include? Part of the global Infrastructure more »

SLA impacting issues that occur across the SaaS service offerings. This person will be the functional process owner for the Incident and Major Incident Management processes. They will also manage the incident process, through taking ownership for matrix managed resources to restore normal service operation as quickly as possible … providing guidance to the various teams with regards to the incident processes Experience escalating issues according to priority and severity Strong knowledge of Incident Management and Problem Management best practices Strong technical background in Databases and Networking and the ability to explain exactly how issues are resolved more »

be doing: Apply development changes/Product updates on production Develop scripts for execution of commonly used processes and automation of simple tasks Apply problem-solving skills in a mixed operating system environment to support assignments Partner closely with development groups, infrastructure support groups, and vendors to coordinate operations … and communicate/raise problems Diagnose problems with applications and provide prompt recovery and problem resolution Accurate creation, execution, documentation, and closure of tasks, changes, and service requests What youll bring: Good knowledge of Application installation and fixing on Linux base system CentOS/Redhat Linux/Rocky …/BASH, Python - Knowledge of scripts for automation Git, Bitbucket, Jira, Azure DevOps/TFS Appreciation for security (standard methodology and tools) System and problem management tools It would be great if you had: SQL (MySQL, MariaDB) experience support Certificate management Monitoring and logs management Support more »

Role - Director - Program & Project Management Type: Fixed-Term Employment (01 Year) Location: Bristol, UK Job Details- 1 Candidate must have at least 18 yrs. total IT experience years’ experience including at least 8 yrs. managing end to end development and operations deliveries in data engineering data management projects … to plan and orchestrate the transition process from another vendor which involves creating details KT plan organizing KT and shadowing sessions status reporting knowledge management etc 3 Candidate is responsible for setting up end to end project management process along with process mandates regular reviews and governance reporting … service improvements including automation 6 Candidate is expected to play an active role in Ops space keeping close tabs on incidents and changes driving problem management and identifying pragmatic automations While driving this the candidate is expected to quantify and prove the benefits delivered 7 Should be experienced more »

incident handling. Primarily UK business hours support, with occasional out-of-hours assistance. Identify and implement optimization strategies. Establish and refine deployment, incident, and problem management processes and tools. Experience and Qualifications Background and Qualifications: Ideally, a bachelor's degree in engineering or science; however, we're open more »

incident handling. Primarily UK business hours support, with occasional out-of-hours assistance. Identify and implement optimization strategies. Establish and refine deployment, incident, and problem management processes and tools. Experience and Qualifications Background and Qualifications: Ideally, a bachelor's degree in engineering or science; however, we're open more »

and forming part of the governing body of EADA. Supporting Projects and Product Enhancements throughout the development and delivery lifecycle. Assisting in Incident/Problem management, Root Cause Analysis, and definition of solutions. Working closely with the engineering team(s) - encouraging continuous improvement in the development, build, test more »