17 of 17 Problem Management Jobs in the South West

Manager, Problem ManagementWho We AreSolera's Global IT organization supports a complex, multi-product environment across regions. Ensuring service stability and continuous improvement is critical to delivering a reliable customer experience. The RoleWe are seeking a Manager of Problem Management to lead a team responsible for identifying … platform. This is a hands-on leadership role focused on team performance, execution discipline, and accountability. You will ensure your team delivers high-quality problem management outcomes, while embedding consistent standards and ways of working across the organization. What You'll DoTeam Leadership & Performance ManagementLead, manage, and develop ...

services running against agreed performance targets. You'll handle secure configuration and IT asset control, manage service components, and take ownership of incidents and problem investigation through to resolution. You'll also apply change control procedures and engage with users and stakeholders to understand their needs. You will need … proven experience in the following: Application support and maintenance Configuration management and IT asset control Service availability, capacity and component management Change, incident and problem management ServiceNow Stakeholder engagement Continual service improvement and process efficiency work would be beneficial. You'll need to hold ...

Service Management Analyst Up to £36,000 | Poole, Dorset | Hybrid, 4 days per week in the office What if your job wasn't just to resolve the next issue... but to help stop it happening again? If you enjoy looking beyond individual tickets, spotting patterns, understanding why problems keep … next step. You'll join a technology business providing complex software solutions to customers across the UK, working at the heart of its Service Management function. This isn't traditional 1st or 2nd line IT support. It's about understanding how services are performing, identifying where they can improve ...

secure, scalable, and compliant managed services, while maintaining high standards of customer experience and regulatory adherence. Key Responsibilities Lead the end-to-end change management lifecycle (planning, assessment, approval, implementation, and review) Coordinate and facilitate Change Advisory Board (CAB) meetings, ensuring appropriate governance and approvals Assess risks, impacts … teams to align changes with business needs and risk appetite Drive continuous improvement through process optimisation, automation, and best practice adoption Support incident and problem management by linking changes to root cause analysis and corrective actions Produce governance reporting, dashboards, and insights for stakeholders Ensure change activities meet ...

team and liaises with the TechnicalOperations teamsas necessary. You will also be involved in some project work such as the further development of Service Management, Reporting and Monitoring toolsets and support ongoing activities with Configuration and Asset Management. Main duties of the job Develop,maintainand publish processes and procedure … service owners in other areas of the NHS, to ensure the effective delivery of services Assist with wider team activities, including Configuration and Asset management and Continual Improvement management. Assist with the development and operation of a problem management function. About us NHS England has a wide ...

improve resilience, scalability, or efficiency. Track emerging technologies and recommend their adoption where value is clear. Change & Governance Lead technical elements of change management, ensuring risks are properly assessed and mitigated. Provide expert input to CAB and drive continuous improvement in governance processes. Capture technical lessons learned and embed … them into engineering practice. Problem Management & Resilience Lead root-cause analysis and coordinate long-term remediation for recurring incidents. Work with engineering teams to reduce technical debt and increase platform stability. Drive proactive risk reduction across infrastructure and networks. Stakeholder, Supplier & Customer Engagement Act as the technical authority ...

About the role The Service Assurance Manager leads the Service Assurance team and is accountable for the effective governance of IT service management across HL’s dual technology estate, spanning heritage systems, cloud services, and integrated third party platforms. The role ensures consistent execution of service management processes … risk appetite. What you’ll be doing Lead and manage the Service Assurance team, setting clear priorities, standards, and performance expectations Manage IT service management processes (Incident & Problem, Change & Release, Knowledge, and SACM) across IT Service Operations Participate in on‐call and out‐of‐hours cover, providing business ...

Service Assurance Manager leads the Service Assurance team and is accountable for the effective governance of IT service management across HL's dual technology estate, spanning heritage systems, cloud services, and integrated third party platforms. The role ensures consistent execution of service management processes, strong major incident leadership … risk appetite. What you'll be doing Lead and manage the Service Assurance team, setting clear priorities, standards, and performance expectations Manage IT service management processes (Incident & Problem, Change & Release, Knowledge, and SACM) across IT Service Operations Participate in on-call and out-of-hours cover, providing business ...

maintenance Operational support of platform services (e.g. PAM, PKI, cross-domain solutions) in live environments Platform administration including patching, upgrades, configuration, and account management Monitoring, alerting, and incident response for platform services Incident and problem management, including troubleshooting and root cause analysis Networking concepts (TCP/… services, or cross-domain/secure transfer solutions Use of monitoring and alerting tools (e.g. SIEM, infrastructure monitoring platforms) ITIL-aligned service management practices (incident, problem, change) Automation of operational activities (scripts, scheduled jobs, runbooks) Experience working in high-availability or 24/7 service environments Integration with ...

available services Respond to operational alerts, carry out first-line investigation and escalate incidents when needed Record, prioritise and update incidents using established service management processes Support routine infrastructure operations, maintenance activities, changes and service requests Help investigate recurring technical issues and contribute to resolving problems Maintain accurate technical … least 20% of your working hours will be spent training with Learning Provider You'll have a strong foundation in infrastructure operations, monitoring, service management, incident and problem management, testing, asset and configuration management, enabling progression into Infrastructure Operations Engineer and related infrastructure roles. Apprenticeship Standard ...

summary The D&I Systems Operations Lead will be responsible for the overall management and performance of the Systems Operations team.Ensures that the Systems Manager is informed with regards to the operational capacity and functionality of the server estate. This includes improvements, risks, changes, and problems.Manages multiple infrastructure projects … range of specialist and complex D&I issues, following the relevant technical strategies, policies, standards, and practices.Responsible for ensuring a structured approach for problem, incident, and change management processes. Primarily remote working with some on site duties as and when required. The role is part ...

cross-domain solutions) in live environmentsPlatform administration including patching, upgrades, configuration, and account managementMonitoring, alerting, and incident response for platform servicesIncident and problem management, including troubleshooting and root cause analysisNetworking concepts (TCP/IP, DNS, DHCP, firewalls)Automation and scripting for operational tasks (PowerShell, Bash, Python, or similar … CyberArk (PAM), PKI services, or cross-domain/secure transfer solutionsUse of monitoring and alerting tools (e.g. SIEM, infrastructure monitoring platforms)ITIL-aligned service management practices (incident, problem, change)Automation of operational activities (scripts, scheduled jobs, runbooks)Experience working in high-availability or 24/7 service environmentsIntegration ...

issues for escalation and communication, and provide solutions to the business and technology stakeholders Analyze complex situations and trends to anticipate and solve incident, problem, and change management in support of full stack technology systems, applications, or infrastructure Required qualifications, capabilities, and skills Experience or equivalent expertise troubleshooting … resolving, and maintaining information technology services Knowledge of front office trading applications and Equities markets Experience in Incident and Problem management Experience in using Unix commands Strong communication skills to translate technical language into meaningful business impact statements Working knowledge in one or more general purpose programming languages ...

developed strong troubleshooting skills across Windows and Microsoft packages, IOS Devices, and end-user technologies? Are you a team player who is a proactive problem-solver who thrives in a fast-paced support environment and consistently exceeds service expectations, with a desire to provide exceptional customer service … line support, ensuring colleagues have the tools and assistance they need to work effectively. The department works closely with infrastructure, major incident, problem management, and external supplier teams to resolve issues, fulfil service requests, and drive continual service improvement. With a strong focus on customer experience, knowledge sharing ...

access and device related issues Applying a logical, structured troubleshooting approach and escalating appropriately when needed Identifying recurring issues and contributing ideas to proactive problem management Creating and maintaining knowledge base articles to improve first-time fix rates Building strong working relationships with client contacts and internal teams … Strong written and verbal communication skills A logical, structured approach to troubleshooting Previous 1st Line Technical support experience Desirable: Familiarity with remote monitoring and management (RMM) tools Awareness of Microsoft Intune or similar endpoint management tools Experience with Cisco Meraki or similar cloud-managed network technologies Awareness ...

operational stability of software applications and systems Own the US perimeter, proxy, and SSE/SASE engineering roadmap and execution, including intake, prioritization, dependency management, delivery governance, and stakeholder alignment across cybersecurity, network services, operations, and application and platform teams. Define and operationalize standards, reference architectures, and reusable engineering … risk reduction and resilience outcomes. Drive operational excellence at scale for perimeter, proxy, and SSE services in the US, including incident, change, and problem management rigor, observability and resiliency validation practices, automation to improve repeatability and evidence quality, reduction of client and partner impact, and execution of Technology ...

infrastructure remain controlled, auditable, and reliable. 2. Influence Change and Reduce Operational Risk: You'll play a key role in supporting Change, Incident, and Problem Management by ensuring configuration information is accurate and trusted. This enables safer changes, faster troubleshooting, and improved service resilience across customer environments. 3. … Description: As Configuration Manager you would be responsible for maintaining the consistency and integrity system performance, physical, and functional attributes. You will oversee configuration management databases, manage hardware and software baselines, and coordinate change controls to prevent disruptions, ensure compliance, and support seamless deployments. Core Responsibilities: Identification: Categorize, track ...