2 of 2 Problem Management Jobs in Merseyside

with Financial Database Software will be highly advantageous! The Client: Has an extremely proud history and is one of the UK's largest wealth management firms, which has a heritage dating back to 1742 and a listing on the London Stock Exchange. It's a hybrid role with potentially … taking Calls, Tickets & Escalations via email/portal related to Line of Business Applications Cement relationships with strategic suppliers and key outsource providers & effective management of these relationships. Responsible for supporting the incident management process ensuring, where possible, first-time resolution can be achieved by troubleshooting, diagnosing, and … MS Teams Taking ownership of incidents and managing through to resolution from point of contact, proactively keeping the customer informed of progress Responsible for Problem Management processes to reduce the volume of incidents impacting your colleagues Work collaboratively within your team and across the wider IT function to More ❯

Do: Deliver top-tier technical support for our critical devices and systems. Resolve complex incidents and escalations from our Desktop Support and Digital Senior Management teams. Lead and support technical projects that drive departmental and Trust-wide initiatives. Why You'll Love This Role: Impactful Work: Your efforts will … Delegation : Manage and delegate 3rd line incidents to the Desktop Support team. Specialist Advice : Offer advice to team members and Digital Services staff. Device Management : Review workstation and device update statuses. On-Call Participation : Resolve critical IT incidents autonomously. Infrastructure Maintenance : Maintain the Trust's Enterprise Infrastructure, including daily … checks and security patching. Active Directory Management : Maintain Active Directory, reviewing accounts and privileges regularly. About us As one of Europe's biggest and busiest children's hospitals, at Alder Hey Children's NHS Foundation Trust, we treat everything from common illnesses to highly complex and specialist conditions.In addition More ❯