3 of 3 Problem Management Jobs in Newcastle upon Tyne

the day-to-day NPS Batch operational support activities including batch monitoring, scheduling and execution of all batch jobs. You will act as first and second line support for problem resolution and escalations, ensuring that all problems are resolved within the requirements of the appropriate service levels. You will collaborate with and, with experience, act as a mentor to … work to a schedule, ensuring that all deadlines are achieved without compromising quality. Key daily tasks and responsibilities include: Process Scheduling and Request Fulfilment Process Execution Process Monitoring Event Management Process Recording Incident Logging and Escalation Incident Management Problem Management Operational Communication (Inter-Shift, with HMRC Internal Teams and with 3rd Party Suppliers) Performance Reporting Back … confident team player with the ability to build strong relationships. Ability to clearly communicate and effectively collaborate across with key stakeholders. Active attention to detail and demonstrable ability to problem solve proactively and analytically. Able to work under pressure, manage your time effectively and work using your own initiative. Microsoft Office 365 Full Time only Due to operational needs More ❯

Cyber Security Leadership Shape the cyber security vision and build a corresponding technical roadmap which delivers a world class security controls across cloud infrastructure, networks, end points, identity & access management, application security, and threat detection. Collaborate closely with the SNOPs Lead to adapt the SNOPs roadmap priorities in line with shifts in industry, evolving threat landscape and regulatory requirements. … Ensure effective 24/7 security operations (inc. security incident management) Collaborate closely with the Enterprise Resilience function (1st Line of Defence) to ensure integrated risk management and incident response. Promote stakeholder engagement and cross-functional collaboration to embed a culture of security awareness and ownership across the organisation. Operational Oversight Ensure high availability, performance, and security of … culture of continuous improvement, collaboration, and innovation across all teams. Support recruitment, onboarding, and capability development to meet evolving technology needs. Technology Platform Delivery Oversee the delivery and lifecycle management of: Microsoft 365 and collaboration platforms Cloud platforms (design, automation, cost optimisation) Network and security operations (compliance, threat management) Monitoring, observability, and backup/recovery systems Ensure alignment More ❯

promoting best practices and continuous improvement. Collaboration & Communication : Skilled in working with cross-functional teams including Product Owners, Architects, Designers, and Testers to deliver user-focused, policy-aligned solutions. Problem Solving & Modernisation : Capable of analysing complex systems, modernising legacy applications, and ensuring service continuity through effective incident and problem management. Delivery. Work. Projects. In this role, you'll More ❯