12 of 12 Problem Management Jobs in Reading

collaborative, team focused culture. You will work closely with service managers, technical teams, business stakeholders, suppliers, and your team to ensure the delivery of effective, consistent, and high quality Problem Management services across Thames Water. We are seeking a Problem Management Lead to support and enhance the end to end Problem Management process across … identifying root causes of major incidents, ensuring timely corrective actions, and driving continuous service improvement to reduce service disruptions and improve operational stability. What you’ll do as a Problem Management Lead Problem Management: Support the maintenance and execution of the Problem Management process, policies, and procedures. Coordinate and track problem records to … root cause identification and permanent resolution. Ensure compliance with Problem Management standards across all service delivery teams and third party suppliers. Governance & Compliance: Ensure Problem Management activities are aligned with ITIL standards and regulatory obligations. Support audits, reviews, and process improvements to maintain a fit for purpose and compliant Problem Management function. Service Delivery More ❯

/SCM, reporting, planning, and budgeting. Key Responsibilities: Assure the delivery of high quality application support and maintenance services to Mastek’s customers by: Taking personal accountability for service management and demonstrating clear leadership and strategic direction to the Exec Sponsor. Being a visible, engaged and active leader who creates an open and honest culture. Directing service operations to … provide a high-quality service that is tailored to the needs of the customer (e.g. Event, Incident, Problem, Knowledge, Change Management etc.). Working with internal, customer and third-party stakeholders to build relationships and enhance business value provided through IT Services. Providing a clear view of service health through effective reporting of SLAs & KPIs. Setting the vision … to customer escalations. Providing Thought Leadership to explore opportunities that will mature our service offering, provide added value to our customers, and establish long-term partnerships. Working with Service Management & Leadership peers across Mastek to: Disseminate the business vision, progress & pertinent actions across internal teams. Constructively challenge and contribute to new initiatives. Enhance our service offerings by providing a More ❯

before starting work (required) Expected qualification and critical experiences – BAU engineer based on customer sites to support critical national infrastructure services. Perform queue-based hardware, software and user fault management within predefined SLAs Out of hours support rota once trained Excellent problem-solving skills Ability to work in a pressurized environment Some hybrid working available Good customer service … operating systems from 2016 to 2022 Experience in Redhat Satellite, Ansible Automation Platform Excellent experience in day-to-day BAU task and queue management. Working on root cause analysis (Problem Management) and maintains high level security for servers. Keep the servers with industry security standards, Apply ITIL process throughout the lifecycle of server administration and implementations (Incident, Change … Problem Management) Experience in Building and migrating Physical and Virtual servers (Hyper-V and VMware) Mandate Requirement: Driving license essential Must meet requirements to become SC cleared Desirable Skills: Citrix 7.15 or above, PVS or NetScaler Microsoft System Center Orchestrator (Scorch) PowerShell CyberArk IT Service Now - SQL, NetBackup, Rubrik Windows 2016 2019, Oracle Benefits: A supportive, diverse and More ❯

resources. Automate and streamline service requests and remediation processes. Manage and optimise Azure, Microsoft 365, Exchange, Intune, and virtualised environments. Support service transitions, documentation, and ITIL processes (Change, Incident, Problem Management). Participate in on-call weekend rota and lead technical projects. Technical Skills: Professional Attributes: Strong problem-solving, detail-oriented, team player. Passionate about service quality More ❯

on the needs of clinical trials/programs and internal or external stakeholders. • Lead projects and/or workstreams actively engaging team members from start to closure • Use project management tools for lean execution of a project • Analyze and document complex client business requirements and processes; communicate these requirements to appropriate parties • Continuously evaluate roadmap of each technology/… with IT to re-test defects after a fix has been applied, including regression testing • Support integrations landscape and validation needs • Support vendor oversight, which can include incident/problem management, device provisioning follow-up and escalate as needed. System Operational Strategy • Participate in strategy projects implementing new solutions • Ensure implementation follows the landscape strategy • Create and review … standards and timelines that are consistent with business needs. • Organize multiple complex priorities and projects and use a range of techniques to identify and resolve trial-related problems • Change management – understand how to cope with change and influence/motivate others to deal with change • Act as DHE Liaison with named DUs to establish strong cross-functional relationships and More ❯

on the needs of clinical trials/programs and internal or external stakeholders. Lead projects and/or workstreams actively engaging team members from start to closure Use project management tools for lean execution of a project Analyze and document complex client business requirements and processes; communicate these requirements to appropriate parties Continuously evaluate roadmap of each technology/… with IT to re-test defects after a fix has been applied, including regression testing Support integrations landscape and validation needs Support vendor oversight, which can include incident/problem management, device provisioning follow-up and escalate as needed. System Operational Strategy Participate in strategy projects implementing new solutions Ensure implementation follows the landscape strategy Create and review … standards and timelines that are consistent with business needs. Organize multiple complex priorities and projects and use a range of techniques to identify and resolve trial-related problems Change management understand how to cope with change and influence/motivate others to deal with change Act as DHE Liaison with named DUs to establish strong cross-functional relationships and More ❯

you will be responsible for: Day-to-day DC Operations • Lead the successful operations of the Aldermore Group data centre environments. • Ensure full operational continuity and reporting along with management of the DC Engineers and 3rd Party suppliers/services. • Ensure the Data Centre is visually always kept to a high standard. Technical Responsibilities • Responsible Financial Budgeting for all … on-premises hosted services. • Site level Procurement • Site Risk Management • Create and maintain Standard Operating Procedures (SOPs) relevant to each location and Facilities provider. • Maintain infrastructure asset management and asset lifecycle reports for both DC and infrastructure assets • Maintain all documentation in an ‘audit ready’ state • Capacity management including power, floor space and assisting with forecasting loadings. … Change management approval site level responsibility. • Support the CTO team with Incident and problem management. • Assist with hardware replacements, RMA tasks • Managing new and existing business requirements • Responsible for managing the internal cabling (and external carrier fibres brought into the building) to a high standard, with all cabling inventoried. • Encourage cross departmental collaborative working and lead by example More ❯

service reviews are delivered, and customers receive exceptional value. You'll collaborate closely with internal technical teams and play a key part in Service Transition , Incident/Change/Problem Management , and ongoing service improvement . If you thrive in fast-paced environments, love building relationships, and are passionate about delivering top-tier service in a technically complex … space—this could be your next move. ✅ Minimum 3 years SDM experience ✅ Knowledge of ITIL processes and cyber/networking concepts (SIEM, EDR, XDR) ✅ Strong communication & stakeholder management skills ✅ Full UK driving licence – some client site travel required 💡 Why join? Be part of a dynamic, collaborative team Genuine career growth in a booming security sector A culture that values More ❯

Delivery projects, ensuring program goals are reached • Manage budget and funding channels for maximum productivity What you’ll be doing... This role will be focused on the technical project management of our international Private 5G Network projects. This role requires a mix of organizational, technical, and consultative skills. A successful resource will have a knack for building relationships with … sales teams, internal and external technology partners, product managers, and third parties to build and deliver successful customer outcomes. This includes leading project documentation, reporting, progress tracking, third party management, customer and internal communication, project governance, and quality assurance activities. A successful candidate will have the ability to manage internal and external stakeholders at all levels in an organization. … to effectively participate and lead discussions and present material at manager and executive levels, and to both technical and non-technical audiences. • Bachelor's degree in computer sciences, technology management, business management, or similar. • Advanced knowledge of Private Wireless Networks deployment processes and the impact thereof on the technical environment. • Project management certifications including PMP, ITIL, Prince2 More ❯

level systems, supporting mission-critical environments and driving large-scale infrastructure initiatives. Key Responsibilities: Lead and support zSeries Storage hardware and software infrastructure across enterprise environments Perform technical project management for zSeries infrastructure deployments and evergreening projects Design, configure, test, and implement IBM zSeries storage solutions Automate storage infrastructure tasks to reduce manual effort Liaise and manage vendor relationships … e.g., IBM, DELL, Broadcom) Manage risk and cost associated with infrastructure services Support ITIL-aligned change, incident, and problem management processes Ensure service quality and compliance with internal security, audit, and risk requirements Collaborate with stakeholders across business and technology teams Required Experience & Skills: Technical Experience: Strong background in zSeries Storage Engineering or equivalent experience IBM DS8K disk … Storage tools: DFHSM, DFDSS, ICKDSF, DFSMS (incl. OAM), TDMF, GDPS, CSM Familiarity with software such as CA1, CA Vantage, CA Disk, T-Rex, Rocket CR+, Interchip RTD Process & Project Management: Agile methodologies and tooling experience Proven record in managing infrastructure projects at enterprise scale Understanding of embedded controls within change and incident frameworks Personal Attributes: Strong work ethic and More ❯

the ability to work both on a customer site and as part of a remote team. Your Responsibilities: Strong knowledge of JDE areas such as Finance, Manufacturing, Distribution, Service Management, Project Management, is desirable Apply experience with the latest JD Edwards functionality in the areas of Citizen Developer (UDOs), Orchestrations, etc Take complete ownership and exercise leadership on … customised processes, in upgrade projects Liaise with support teams/external suppliers to ensure application issues, fixes and changes meet the business requirements and are delivered on time Provide problem management skills and proactively tackle assigned project issues and to be able to put forward and explain simple cost-effective solutions to our customers Demonstrate senior level business … schemas, tables, etc) is strongly desirable Experience in creating and updating Orchestrations Domain expertise in all core finance modules and knowledge of other areas such as Distribution, Manufacturing, Service Management, etc is desirable Experience with integration of JD Edwards with government/regulatory entities such as EMCS, Electronic Invoicing, and other EU and regional Systems is desirable but not More ❯

Project Manager, Initial 5 month contract and the position will be hybrid with visits required to Reading and other travel. This role will be focused on the technical project management of the clients international Private 5G Network projects. You will work closely with sales teams, internal and external technology partners, product managers, and third parties to build and deliver … successful customer outcomes. This includes leading project documentation, reporting, progress tracking, third party management, customer and internal communication, project governance, and quality assurance activities. You will need: 4-5 years of experience in technical wireless deployment management, preferably in Private 5G or complex cellular enterprise deployments Advanced knowledge of Private Wireless Networks deployment processes and the impact thereof … on the technical environment. Project management certifications including PMP, ITIL, Prince2, MSP, etc. 6 or more years of relevant work experience.. Experience in project planning and providing leadership. Willingness to travel up to 50%. Even better if you have: 10+ years of Professional Services project delivery leadership. Proven success with complex Private 5G deployments. Proven ability to engage More ❯