6 of 6 Problem Management Jobs in Staffordshire

THALES has an exciting opportunity for a Service Delivery Manager to be responsible on the end to end service delivery, SLA management and customer services/relationships for the DIS Operated Managed Services Portfolio. Location: Cheadle What can we offer you? On offer is a competitive salary and benefits package, which includes; Annual Bonus Matched Pension up to … Assistance Program and access to mental wellbeing app Employee discount shopping schemes on major brands and retailers Gym membership discounts What will you deliver? Effective service delivery, customer SLA management, expert knowledge and practical implementation of the ITIL V3 framework. Contractual knowledge of Service Level Agreement, OLA, CSF, KPIs and Service Credit structures for specific customer services. Monitoring and … performance of secure networks customer services Building service reports, delivering on them and chairing service delivery meetings, following up if service delivery is not meeting expectations. Ensure incident and problem management is carried out and that key specialist resource is brought in as and when throughout the incident lifecycle. Manage customer satisfaction, long term interests and service improvement More ❯

Location: Cheadle, United Kingdom Thales people architect identity management and data protection solutions at the heart of digital security. Business and governments rely on us to bring trust to the billons of digital interactions they have with people. Our technologies and services help banks exchange funds, people cross borders, energy become smarter and much more. More than … your lifestyle and helps you reach your ambitions. THALES has an exciting opportunity for a Service Delivery Manager to be responsible on the end to end service delivery, SLA management and customer services/relationships for the DIS Operated Managed Services Portfolio. Location: Cheadle What can we offer you? On offer is a competitive salary and benefits package, which … Assistance Program and access to mental wellbeing app Employee discount shopping schemes on major brands and retailers Gym membership discounts What will you deliver? Effective service delivery, customer SLA management, expert knowledge and practical implementation of the ITIL V3 framework. Contractual knowledge of Service Level Agreement, OLA, CSF, KPIs and Service Credit structures for specific customer services. Monitoring and More ❯

and shape how we use technology to deliver critical services. Key Responsibilities Provide level one and two support to internal customers. Assist with systems administration tasks including user account management, permissions, patching, backups, and monitoring. Support the deployment, configuration, and maintenance of hardware and software across the organisation. Participate in IT-related projects, including software rollouts, infrastructure upgrades, and … e.g. VMware), and security tools such as SIEM or antivirus systems. Knowledge of managing Microsoft products such as Active Directory, Intune and M365 Knowledge of managing SQL Group Policy Management and Administration Management of Windows Servers Management of Linux (Multiple Distros) Management of VOIP Phone Systems Setup and management of SIEM solutions, including Windows Event … Forwarding Hypervisor and VMWare management Anti-Virus Support and Administration Security Auditing and Patching Administration Problem Management and Critical Data-Management A proactive, problem-solving approach and the ability to communicate technical information clearly. A full UK driving licence, as travel between sites may be required. What We Offer: Annual Leave : 28 days of holiday More ❯

well as the development and ownership of the GovPass continuous service improvement plan. In addition you will lead on creating and setting the vision and strategy for GovPass service management as the programme scales across the HMG Estate, ensuring service management maintains pace with both the deployments and technical developments. Working wider across the GPA, this role will … also be pivotal in shaping and influencing cross directorate service management practices and strategies as part of the wider GPA agenda. As the GovPass services stabilises or as the needs of government change over time, there is scope to take on other service related responsibilities in the future. Full service lifecycle management responsible for managing the full service … lifecycle including strategy, implementation and continual service improvement (maturing the service) Service Provider/supply chain management responsible for working collaboratively with GPA partners and suppliers to ensure optimal service delivery and value for money Service Review Board Analysis of service metrics to ensure optional service delivery and performance against SLAs, including Service Improvement Plans and Problem Management More ❯

well as the development and ownership of the GovPass continuous service improvement plan. In addition you will lead on creating and setting the vision and strategy for GovPass service management as the programme scales across the HMG Estate, ensuring service management maintains pace with both the deployments and technical developments. Working wider across the GPA, this role will … also be pivotal in shaping and influencing cross directorate service management practices and strategies as part of the wider GPA agenda. As the GovPass services stabilises or as the needs of government change over time, there is scope to take on other service related responsibilities in the future. Full service lifecycle management responsible for managing the full service … lifecycle including strategy, implementation and continual service improvement (maturing the service) Service Provider/supply chain management responsible for working collaboratively with GPA partners and suppliers to ensure optimal service delivery and value for money Service Review Board Analysis of service metrics to ensure optional service delivery and performance against SLAs, including Service Improvement Plans and Problem Management More ❯

You're used to working with data - spotting trends and taking proactive action to address the cause of them. About The Role: Own, manage and continually improve the Incident & Problem management policies, processes and procedures. Manage and drive the progression of high priority and escalated incidents - with focus on proactive stakeholder communication, technical progression and SLA adherence Facilitate … root cause analysis of problem records using a variety of techniques Use data, reporting and trending to identify areas of repeating incidents to raise proactive problem records #J-18808-Ljbffr More ❯