2 of 2 Problem Management Jobs in Stockport

Service Delivery Manager - Engineering Services Thales Stockport, England, United Kingdom Service Delivery Manager - Engineering Services Thales Stockport, England, United Kingdom Location: Cheadle, United Kingdom Thales people architect identity management and data protection solutions at the heart of digital security. Business and governments rely on us to bring trust to the billons of digital interactions they have with people. Our … your lifestyle and helps you reach your ambitions. THALES has an exciting opportunity for a Service Delivery Manager to be responsible on the end to end service delivery, SLA management and customer services/relationships for the DIS Operated Managed Services Portfolio. Location: Cheadle What can we offer you? On offer is a competitive salary and benefits package, which … Assistance Program and access to mental wellbeing app Employee discount shopping schemes on major brands and retailers Gym membership discounts What will you deliver? Effective service delivery, customer SLA management, expert knowledge and practical implementation of the ITIL V3 framework. Contractual knowledge of Service Level Agreement, OLA, CSF, KPIs and Service Credit structures for specific customer services. Monitoring and More ❯

to Design standards and patterns, and forms part of the governing body of EADA. Supports Projects and Product Enhancements throughout the development and delivery lifecycle. Assists in Incident/Problem management, Root Cause Analysis, and definition of solutions. Works closely with the engineering team(s) - encouraging continuous improvement in the development, build, test, and maintenance of the system. … issues in a clear manner to technical and non-technical audiences. Experience of Agile Methodology (ideally SAFe). Work independently and collaborate effectively across the organization. Strong analytical and problem-solving skills. Benefits: A pension of up to 12% - We will match your contributions up to 6% of your salary. Our award-winning Vitality health insurance - With its own More ❯