3 Problem Management Jobs in Leeds

Senior Incident and Problem Manager – Leeds + On-call £55k-£60k with a bonus of up to 15%. We have partnered with an organisation who are hiring for a Senior Incident and Problem Manager to focus on the governance of IT incidents and problems with the aim … to reduce any business disruption. The ideal Senior Incident and Problem Manager will be responsible for managing the full problem lifecycle and act as the lead in the Incident and Problem Management team. Responsibilities of the Senior Incident and Problem Manager: - Take full ownership of … incident management process and adhere to SLAs. - Play an active part in driving the incident reduction plan. - Lead the recovery of high-profile technology incidents within complex environments. - End to end management of all problems. - Manage and report on problem activities and make sure that CSFs and more »

service strategy, design, deliver and continual service improvements. What you will be doing: Liaising with senior stakeholders across the business, alongside 3rd party vendor management Negotiating with suppliers Lead on cross-divisional projects Play a lead role in the risk management process Required Skills and Experience: Proven Service … Management experience working on cross-divisional projects Experience of using Service Management tools such as Jira and Confluence ITIL Service Management in an agile environment, including incident management, problem management and supplier management Experience working on projects on a global scale Excellent stakeholder … management experience This role is a UK Remote role but may require some ad hoc international travel. If this role would be of interest, then please apply to this advert and I will be in contact to give you more details. We are an equal opportunities employer and welcome more »

will be responsible for ensuring smooth service delivery and customer satisfaction. The main duties of the Service Delivery Manager will include setting up incident management and high-severity incident management processes, ensuring team compliance, scheduling regular meetings, ensuring governance and controlled change management, analyzing incident trends, and … providing continuous improvements. Responsibilities: Provide Level 3 (L3) support 24/7 for technical issues within the IT infrastructure. Setting up the incident management and high-severity incident management process. Ensuring the team stays compliant with all relevant processes and regulations. Scheduling and conducting all necessary regular meetings … Mon to Fri, and from 18:00 Fri to 08:00 Monday (i.e. the weekend) on a rota basis. Managing Major/Minor Incident Management (MIMs) including attending MIM meetings and following the incident management processes. Managing Problem Management, Knowledge management and Change Management more »