21 of 21 Problem Management Jobs in Leeds

resolved within SLA - (10%) Escalate Incidents, as needed, on behalf of the customer to appropriate technical resources, coordinating global interaction between other Regional Support Services, Global Support Network (GSN), Problem Management and third-party vendors. – (5%) Perform root cause analysis on high priority Incidents and document recommendations to prevent reoccurrences – (10%) Recommend service and product improvements to transform … qualification by experience accepted) • Minimum of 2 Years in Customer Service Application Support • Proven track record in providing high-quality support for customer-facing applications. • Proficiency in IT Service Management (ITIL) Demonstrated experience with ITIL best practices and frameworks for efficient service management. Proven ability to manage and implement change within an organization effectively. Experience in Change Management. • Expertise … opportunity to work with a talented, committed team of individuals, training and career development programs, and a competitive compensation and benefits package. Job Segment: Technical Support, System Administrator, Change Management, Information Systems, Technology, Management, Customer Service #J-18808-Ljbffr More ❯

Problem Manager 6 Month FTC Division – Technology Resilience Department - Service Desk Services Salary - National (Edinburgh and Leeds) ranging from £52,400 to £80,600 and London £57,700 to £88,600 per annum (salary offered will be based on skills and experience) About the FCA The FCA regulates the conduct of 45,000 firms in the UK to ensure … our financial markets are honest, fair and competitive. Follow this link to find out more About the FCA . What will you be doing? You will join the Technology Problem Management team within Technology Resilience, consisting of four members: one Lead and three Problem Managers. This team is responsible for the end-to-end Problem Management process, driving an industry-leading strategy to enhance capabilities in root cause identification, overseeing actions resulting from high-priority incidents and implementing proactive Problem Management practices. In addition, the role involves producing management information and dashboards that provide a comprehensive “state of the nation” view of the Problem estate. These insights will support various reporting More ❯

Microsoft technology components that underpin the Lloyds Banking Group IT infrastructure, primarily production Active Directory (Global) and (Entra ID) Microsoft’s multi-tenant, cloud based Active Directory and Identity Management solution. In addition to our support and project delivery capabilities for production environments, we also provide equivalent support for the associated development and route-to-live Domain environments. Team … AD aware applications. We also assist with Domain Governance queries e.g. Microsoft Azure, Patching, Compliance e.g. Cyber Portfolio, AD hardening, AD Restructure with strong focus on Change, Incident and Problem Management and wherever possible Incident Reduction and Service Improvements. We want to recruit a new engineer to join our team. What will this role entail? Coordinating support and More ❯

Analyst Programmer/Case Management – major legal organisation – Leeds city centre To lead and manage a team of software developers to estimate, analyse, build, test, deploy, and support fit-for-purpose application software changes to specified requirements, deadlines, and budgets. To develop and maintain application development standards and recommend new tools and approaches to help improve quality, speed, and … and contribution to the business. Ensure cross training is available to all team members to remove single resource dependencies. Change Delivery Support the IT Development Manager and lead Case Management System Developer to review the upcoming pipeline of work for development and identify appropriate technical solutions and approaches. Provide initial feasibility assessments prior to formal change requests being raised. … ASP MVC, SQL Server 2008 and T-SQL (queries, stored procedures, and functions), MS Office Automation (VBA, MS Access, MS Excel). Business/process analysis and issue/problem management skills. Ability to plan for the short and long-term. Broad understanding of systems architectures and infrastructures. Experience of working on projects using a recognised methodology (Agile More ❯

+ overtime (voluntary) + bonus Benefits: Training to an advanced level on JAVA and Advanced SQL Career progression guaranteed with the real possibility of development, Product, Project Management, BA and Test roles open to you Private Healthcare Free Parking Employer Contributed Pension Income Protection Life Assurance Generous Bonus Scheme Holidays and Stat Hols Rural environment Education: Ideally degree educated … the portfolio and ensuring the best customer service. Core Responsibilities: Responsible for 1st, 2nd and 3rd line support functions as part of the Application Support team. Investigate, analyse and problem solve Incidents using SQL and other diagnostic tools and methodologies. Liaise and problem solve with Developers, the problem management team and Third Party subcontractors. Liaise with … knowledge and experience of writing SQL/TSQL queries for fixing data issues. Strong 2nd/3rd line software/application support experience. Experience of MS Windows Server. Creative problem solving. Ability to prioritise and execute tasks. Excellent time management/ownership of personal Jira queues. Strong written and verbal communication skills across all disciplines. #J-18808-Ljbffr More ❯

continuous improvement? A fast-growing technology organisation is looking for a 2nd Line Delivery Manager to join their support function and help drive operational excellence across their incident and problem management lifecycle. The Role: You'll lead a high-performing 2nd Line Support team, ensuring complex technical issues are resolved efficiently and root causes are addressed. You'll … meaningful service improvements. If you enjoy working cross-functionally and thrive in fast-paced environments, this could be the perfect fit. Key Responsibilities: Manage end-to-end incident and problem resolution processes Conduct root cause analyses and implement preventative solutions Monitor SLAs, KPIs, and operational metrics (e.g., MTTR, incident volumes) Drive continuous improvement across support operations Collaborate with internal … training needs across the support team Champion customer-centric support and process automation About You: Strong technical understanding of IT operations and service delivery Proven experience in incident/problem management (ITIL knowledge preferred) Excellent communication, leadership, and analytical skills Ability to manage pressure, prioritise workloads, and foster collaboration Passion for driving efficiency and delivering great user experiences More ❯

test, deploy, and support fit-for-purpose changes to the business’ systems to specified requirements, deadlines, and budgets. DIMENSIONS Work within a team of permanent and third-party Case Management System Developers and Analyst/Programmers within the IT Development team. Collaborate with other teams including IT Operations, Corporate Projects, MI, Operations, Client Relationship Management, and third party … and ASP MVC, SQL Server 2008 and T-SQL (queries, stored procedures, and functions), MS Office Automation (VBA, MS Access, MS Excel) Business/process analysis and issue/problem management skills Ability to plan for the short- and long-term Broad understanding of systems architectures and infrastructures Willing to participate in the out-of-hours support rota More ❯

a proactive and analytical 2nd Line Delivery Manager to lead support operations and drive continuous improvement in a fast-paced tech environment. You'll take ownership of incident and problem management , work closely with cross-functional teams, and ensure the support function delivers measurable impact at scale. What you'll be doing: ✅ Lead the lifecycle of incidents and More ❯

on the lookout for a strategic and hands-on leader to own the end-to-end delivery of IT services—covering Service Desk, End User Computing, Major Incident, Change & Problem Management, Service Transition, and Supplier Management. As part of our Product & Technology Group , you'll drive a culture of service excellence, lead cross-functional improvements, and ensure a … seamless experience for our teams and customers across Europe. What You’ll Do Lead and develop high-performing service teams Own service management strategy aligned with ITIL and ISO standards Ensure smooth operations, change management, and major incident response Drive continual improvement through data, insight, and collaboration Act as a key liaison between senior stakeholders , service providers, and … CAPTG teams Support the Director of Service & Infrastructure and deputise when needed What You’ll Bring 5–10 years of experience in IT Service Delivery Management Proven leadership in a complex, multi-site or multinational environment Deep knowledge of ITIL (certified) and service frameworks Strong stakeholder management and communication skills Passion for service quality, customer satisfaction, and continuous More ❯

networking components such as Load Balancers and firewalls. Experience with cloud infrastructure in Azure, GCP, or other public cloud platforms. Familiarity with JIRA, Confluence, and ServiceNow (Incident, Change, and Problem Management modules). A great understanding of automation and Infrastructure as Code (IaC)-experience with tools like Ansible, Terraform, or Python is a plus. About working for us More ❯

Work within a team of permanent and third-party Case Management System Developers and Analyst/Programmers within the IT Development team. Collaborate with other teams including IT Operations, Corporate Projects, MI, Operations, Client Relationship Management, and third party clients and suppliers. ACCOUNTABILITIES & TASKS Develop, configure, maintain and test system elements to meet functional requirements. Support initial feasibility … ASP MVC, SQL Server 2008 and T-SQL (queries, stored procedures, and functions), MS Office Automation (VBA, MS Access, MS Excel). Business/process analysis and issue/problem management skills. Ability to plan for the short- and long-term. Broad understanding of systems architectures and infrastructures. Willing to participate in the out-of-hours support rota More ❯

career ambitions. Main duties of the job The postholder will be a highly skilled, knowledgeable and experienced member of the DIT, a lead specialist in their area, able to problem-solve complex EUC issues, develop, deliver and continually improve EUC services, identifying and implementing the most effective solution at all times. They assist in defining EUC strategy and the … production and maintenance of EUC standard operating procedures (SOPs) that improve efficiency and overall service. Utilizing their technical expertise and managerial skills, they will be responsible for the continual management and planning of the Teams workload, allocating resource in a constantly changing, and challenging environment, adapting and responding to urgent issues and the need for re-prioritisation, whilst also … planning and delivering the EUC element of projects and wider schemes. Stock management and ordering of EUC hardware and components to maintain service is an important aspect of the role, as is the associated on-going development and training of all team members. To deputise for the EUC Ops Manager as required and provide expert advice and operational support More ❯

networking components such as Load Balancers and firewalls. Experience with cloud infrastructure in Azure, GCP, or other public cloud platforms. Familiarity with JIRA, Confluence, and ServiceNow (Incident, Change, and Problem Management modules). A great understanding of automation and Infrastructure as Code (IaC)-experience with tools like Ansible, Terraform, or Python is a plus. About working for us More ❯

with internal clients in the wider practice and where appropriate walk the internal client floors to maintain that visibility and act as an ambassador for IT. Trend Analysis and Problem Management. Work with a variety of Business and Technical teams to enhance service. Maintenance and Administration Manage and keep antivirus and other desktop security systems up to date. Prepare More ❯

and disaster recovery planning . Supporting database integrations for new services, working alongside project engineers. Monitoring system performance, automating routine tasks, and improving efficiency. Engaging in incident resolution and problem management at a 3rd line support level . What We’re Looking For: Experience with SQL Server and PostgreSQL in an IT support setting. Understanding of Windows Server … administration , with a willingness to learn Linux. Experience with database backup strategies, security practices, and troubleshooting . Familiarity with scripting and automation tools for database management (PowerShell, Bash, or Python). Strong problem-solving skills and a desire to develop in a technically challenging role. Bonus Skills (Nice to Have): Exposure to MySQL and other database platforms. Knowledge More ❯

analysis techniques. You're used to working with data—spotting trends and taking proactive actions to address their causes. About The Role: Own, manage, and continually improve the Incident & Problem management policies, processes, and procedures. Manage and drive the progression of high-priority and escalated incidents—with a focus on proactive stakeholder communication, technical progression, and SLA adherence. … Facilitate root cause analysis of problem records using a variety of techniques. Use data, reporting, and trending to identify areas of repeating incidents to raise proactive problem records. #J-18808-Ljbffr More ❯

Consultancy Salary: £55,000 - £65,000 DOE Overview: We are seeking an experienced Technical Project Manager with a strong consultancy background to lead and deliver complex Identity and Access Management (IAM) projects across enterprise-level environments. This role will involve managing change and risk frameworks, coordinating with internal and external stakeholders, and ensuring alignment with best practices (ITIL) and … compliance with regulatory requirements (e.g., GDPR, SOX). Key Responsibilities: Lead the change management strategy for IAM implementations across enterprise systems, ensuring minimal disruption and maximum adoption. Assess and mitigate risks associated with access management changes, ensuring secure, compliant, and effective solutions. Create and maintain risk registers, define controls, and track mitigation effectiveness through regular reporting. Develop and … manage change management frameworks aligned with ITIL best practices to support technology and business transformation. Collaborate with technical and non-technical stakeholders to evaluate change impacts and secure alignment across business units. Monitor and ensure ongoing compliance with security policies, standards, and regulatory frameworks such as GDPR and SOX. Deliver risk assessments and change impact analyses to senior management More ❯

Hybrid (flexible travel to Leeds) Type: Permeant Overview: We are seeking an experienced Technical Project Manager with a strong consultancy background to lead and deliver complex Identity and Access Management (IAM) projects across enterprise-level environments. This role will involve managing change and risk frameworks, coordinating with internal and external stakeholders, and ensuring alignment with best practices (ITIL) and … compliance with regulatory requirements (e.g., GDPR, SOX). Key Responsibilities: Lead the change management strategy for IAM implementations across enterprise systems, ensuring minimal disruption and maximum adoption. Assess and mitigate risks associated with access management changes, ensuring secure, compliant, and effective solutions. Create and maintain risk registers, define controls, and track mitigation effectiveness through regular reporting. Develop and … manage change management frameworks aligned with ITIL best practices to support technology and business transformation. Collaborate with technical and non-technical stakeholders to evaluate change impacts and secure alignment across business units. Monitor and ensure ongoing compliance with security policies, standards, and regulatory frameworks such as GDPR and SOX. Deliver risk assessments and change impact analyses to senior management More ❯

Hands-on experience with monitoring tools such as Grafana, ELK, Prometheus, or similar Experience configuring alerting systems and remediating issues using automation or scripts Strong understanding of incident and problem management processes in production environments Familiarity with cloud platforms (AWS, Azure) and CI/CD tooling Track record of coaching and mentoring engineers within a technical environment We More ❯

Strategic Contribution: Play a key role in shaping service strategy and driving process improvements. Process Improvements: Identify and address shortcomings in business practices, suggesting and implementing improvements. Lead on Problem Management reviews following significant incidents. Operational Accountability: Accept 24/7 responsibility for service availability, performance, and currency leading incident recovery minimising impact on service. Multi-Functional Collaboration … other groups to improve service quality and implement standard methodologies. Critical Thinking: Undertakes analysis of multiple sources of data and uses research, active listening and observation to identify the problem/situation and generate simple ideas. SRE and Service Engineering: Applies software and automation as tools to solve challenges and manage production systems, to balance release of new features More ❯

the provision of new services. Identifying areas where improvements can be made using redundancy, or additional services to provide a more stable service to the business. Assisting Incident and problem management functions in root cause determination of issues and input on creating preventative processes and re-occurrences. Active participation in BCP/DR activities and testing as well More ❯