6 of 6 Problem Management Jobs in Leeds

consulting. Operating across both public and private sectors, we offer a comprehensive range of services from product design and engineering, digital strategy, data services & management (Machine Learning and AI), cloud migration to program delivery and service operations, our offerings are designed to meet diverse business needs. Problem Analyst … We have an exciting opportunity for a Problem Analyst to join our growing Service Management team. In this role, you will play a key part in managing problems through their lifecycle, supporting the identification of root causes, reducing the likelihood of recurring issues, and contributing to the continuous … improvement of IT services. You will also work closely with and support Major Incident Management to ensure follow-up actions are effectively addressed and tracked. Key Responsibilities: Manage the Problem Management process from identification through to resolution, ensuring adherence to established procedures and timelines. Work with technical More ❯

oversee and drive excellence within our Tier 2 - Global Service Desk Team . As a key technical leader, you will ensure efficient incident resolution, problem management, and service request fulfillment while upholding ITIL best practices. This role is pivotal in bridging Tier 1 and Tier 3 support teams … SLAs. Act as the primary escalation point for complex technical issues before engaging Tier 3 support. Ensure effective incident response, root cause analysis, and problem resolution in alignment with ITIL principles. Work closely with Tier 1 and Tier 3 teams to establish clear escalation and de-escalation pathways. Implement … and maintain ITIL-based best practices in service requests, incident, problem, and change management. Continuously refine service management workflows to improve response times and service quality. Own and optimize the Knowledge Management system, ensuring updated documentation and SOPs. Drive automation and self-service improvements with the aim More ❯

progress without overwhelming staff. And where everyone working in a school is reminded why they got into education every day. Our MIS and school management tools are already making a difference in over 7,000 schools and trusts. Giving time and power back to staff, turning data into clear … of request. Its a broad and exciting role, so were looking for someone up for a challenge - if youre a personable and a communicative problem-solver, then this is the role for you. Core responsibilities Provide support to customers and colleagues facing more complex service requests regarding Arbor Troubleshoot … support as necessary Investigate and produce detailed bug reports and product feedback requests to internal Product and Engineering Teams Support with incident analysis and problem management Adhere to Service Level Agreements to ensure customers receive support in a timely manner Keep up to date with new product releases More ❯

to Network alarms and ensuring maximum continuity of service and minimal downtime Supporting with training and upskilling against any identified knowledge gaps Deliver relevant management information, reporting and analysing performance and working within set KPIs and SLAs Managing all network faults, diagnostics, updates and repair for all equipment, providing … improvement to ensure systems are consistently updated to meet requirements. Service Delivery to ensure accountability of provisioning RSU to ensure clean handoffs and jeopardy management of customer queues. Champion and implement best practice people policies with People & Culture WHAT WILL YOU BRING? Significant experience in people management Experience … working in an IP Network Operational Management role. Hands on experience of Major Incident, Problem Management and Change Enablement Previous work experience within a regulated and audited environment A strong track record in operational delivery. Competent in jeopardy management, able to deliver all targets in line More ❯

Overview A public sector organisation is seeking an IT Service Desk Lead to join their ICT and Comms team to be responsible for Incident Management, Service Request Management, and IP Telephony Infrastrastructure support. This is a hybrid role with a City Centre office location. This is a busy … of experience in IT Support IT Degree or similar. Leadership qualities/experience, motivated to learn and passionate team player. Strong experience of incident management and service requests. SLA management ITIL certification would be great to have What you'll do as an IT Service Desk Lead Ensure … all incidents and service requests are resolved/complete within agreed SLAs, passing to appropriate teams or third party suppliers if appropriate. Change management and problem management. Play a lead role in IT and communication projects, upgrades and migrations. Establish and maintain a good and close working relationship More ❯

maintain Backup systems effectively. Deploy Backup infrastructure for various platforms and clients. Become a technical expert in Backup technologies. Duties and Responsibilities Participate in problem management and incident resolution. Support and enhance existing Backup solutions. Serve as an escalation point, including on-call duties. Engage in projects and … needed. Maintain knowledge of vendor technologies. Position Specifications Behavioural competencies Motivated, eager to learn, proactive. Organized with excellent customer service and communication skills. Strong problem-solving and troubleshooting abilities. Critical competencies 3+ years' experience with backup technologies. Veeam v10/v11/v12 expertise, including Cloud Connect. Experience with More ❯