4 of 4 Process Improvement Jobs in East Anglia

agreed SLAs and operational KPIs Acting as a key point of contact for customers and service issues Managing workflow, resourcing and operational performance Driving process improvements and maintaining quality and compliance standards The successful candidate will have: Experience managing teams within a technical repair, manufacturing or service environment ...

next business day (rare occurrences). Project Support Assist with IT projects which may involve coordination with external suppliers, policy development, contract review, or process improvements. Database Maintenance Maintain accurate records of IT incidents and activities within the organisations issue management systems. ...

production and quality of technical specifications, reports, calculations, and drawings in line with company and industry standards. Support risk management, complaint resolution, and process improvements in collaboration with senior leadership and other departments. Drive continuous improvement through performance monitoring, data reporting, and cross-department collaboration. The ideal applicant ...

services meet contractual commitments, SLAs, and customer expectations. Lead and manage onsite service teams. Drive customer satisfaction, retention, and advocacy. Identify service risks, issues, improvement opportunities, and growth potential. Manage customer escalations to timely resolution. Report on service performance, customer health, KPIs, and SLAs. Collaborate cross-functionally to deliver … willing to obtain Security Clearance. Desirable Experience working for a Managed Service Provider (MSP). Strong understanding of enterprise technologies. Experience driving operational or process improvements. Who You Are Customer-focused, proactive, and solutions-driven. Resilient, adaptable, and commercially aware. A collaborative leader with a strong One Roc mindset. ...