2 Process Improvement Jobs in Jarrow

Coaching, management support and development including performance reviews, evaluations and reporting of individual KPIs Collaborate with all service desk managers to ensure one global process Identify process improvement Skills you will need; Service desk team lead experience Minimum of 2 years experience in hands-on technical support … Experience in managing the major incident process Detailed experience of Employee line management Expert knowledge of the Microsoft Technology stack Experience working in an ITIL environment Strong Leadership skills Please get in touch for more information more »

responsible for the smooth operation of a front-line IT support team alongside another team leader, ensuring customer service requests, incidents, including Major Incident process and SOC/NOC process are managed and solutions implemented to deliver a first-class service while working closely with the Global Service … Desk Managers across 3 locations. Responsibilities: Managing the NOC/SOC process within the Global Service desk to ensure all process are effective and analysts are fully trained Acting as a point of escalation whilst leading and providing oversight, technical and operational guidance to the team. Act as … Management and wider company Carrying out recruitment activities as required Ensure collaboration with all service desk managers and team leaders to ensure 1 global process Understanding and managing the technical abilities of the team and ensuring all technical fixes being carried out are of the highest quality Experienced in more »