Client Service Delivery
- Hiring Organisation
- Accenture
- Location
- Birmingham, England, United Kingdom
work in a dynamic, collaborative environment with access to continuous learning, cutting-edge technologies, and a global network of experts. Key Responsibilities Service Delivery Management Own full lifecycle service delivery across infrastructure and cloud environments, ensuring alignment to SLAs, KPIs, scope, and cost. Leverage AIOps and observability tools (e.g. … clear business value, highlighting outcomes such as improved reliability and reduced Mean Time To Recover (MTTR). Communicate the impact of AI-driven service management and demonstrate the value of platforms such as ServiceNow AIOps, Dynatrace, and Splunk IT Service Intelligence. Service Improvement Analyse service metrics and trends ...