levels of customer satisfaction is maintained Preparation of Service Reports and customer presentations Organise regular Customer Service Reviews and meetings Retain accurate documentation in adherence to the Sword QualityManagementSystem Act as customer point of contact for designated accounts Support Event Management requirements when required Support the Incident Manager role for all major Incidents impacting the allocated customer base More ❯
and find and recommend permanent solutions To ensure products and ingredients are evaluated against specification To support the promotion of a quality culture and help to develop the qualitymanagementsystem To coordinate QA requirements for product launches e.g. updating required documentation and systems, liaison with Process team and line support to ensure product is manufactured to correct standard With … processes, complaint investigations, update of swab schedules, GMP audits, glass, and plastic audits To plan and co-ordinate work of the QA team to meet requirements of the qualitymanagementsystem and the needs of the business ensuring that the QA team are kept up to date with all business and customer communication as appropriate Lead, motivate and inspire QA More ❯
and find and recommend permanent solutions To ensure products and ingredients are evaluated against specification To support the promotion of a quality culture and help to develop the qualitymanagementsystem To coordinate QA requirements for product launches e.g. updating required documentation and systems, liaison with Process team and line support to ensure product is manufactured to correct standard With … processes, complaint investigations, update of swab schedules, GMP audits, glass, and plastic audits To plan and co-ordinate work of the QA team to meet requirements of the qualitymanagementsystem and the needs of the business ensuring that the QA team are kept up to date with all business and customer communication as appropriate Lead, motivate and inspire QA More ❯
standards and specifications. Liaise with strategic sourcing staff to implement quality requirements from external suppliers. Assist with quality procedures and requirements in conjunction with operating staff. Maintain the qualitymanagementsystem via controlling documentation and records. Monitor the organisation's quality performance by gathering relevant data. Monitor and progress of corrective and preventive action activities, complaint handling and the handling … General Areas of Responsibility: Carry out all duties and responsibilities to the company standard within the timescales required. Maintain compliance with Health & Safety policies and procedures. Maintain compliance with QMS policies and procedures. Maintain compliance with GDPR and Cyber Security policies and procedures. Perform any other reasonable duties and responsibilities as required Knowledge, Skills & Experience: Essential: A relevant degree or More ❯
