Senior Payments Operations Officer (FTC) New London
- Location
- Greater London, England, United Kingdom
customer performance against service levels, escalating issues and supporting improvements Act as a knowledgeable resource on Bacs, FPS, I C S, Managed Services, and Reference Data, assisting with inquiries from stakeholders and operational requirements Manage settlement and cap processes, including performing contingency actions when required Support incident response … crisis management procedures and post‐incident activities, ensuring effective communication throughout Analyse payments, supplier and participant performance data to produce insightful reports for senior leadership Support onboarding/off‐boarding activities and maintain accurate operational and customer‐facing documentation Contribute to change initiatives, customer committees and Payments Operations projects ...