Head of Process Management/ITIL Process Manager Leeds area, Hybrid role – As Head of Process Management/ITIL Process Manager you will be responsible for leading Knowledge Management, Problem Management, Change Management, ReleaseManagement & Service Asset and Configuration Management. Successful Head of Process Management/ITIL Process Manager will be responsible … for collaborating with Service Desk Managers to deliver and manage a fully integrated ITIL best practice Framework. As Head of Process Management/ITIL Process Manager you should act as lead for Service Integration in a multi tower environment to define, develop, implement, adopt, and optimise process across all Service Towers within the SIAM model. Ideally as Head of … Process Management/ITIL Process Manager would have ITIL Managing Professional (MP) or ITIL Strategic Leader (SP) certification and previous experience within the same sort of role with strong line management. As you’ll be collaborating with cross-functional teams and stakeholders, excellent communication is a must and organisational skills and have the ability clearly explain technical concepts clearly More ❯
Employment Type: Permanent
Salary: £50000 - £55000/annum £50k +£5k Car Allowance=£55k & Caree
ITIL Process Manager/Head of Process Management Leeds area, Hybrid role – As ITIL Process Manager/Head of Process Management you will be responsible for leading Knowledge Management, Problem Management, Change Management, ReleaseManagement & Service Asset and Configuration Management. Successful ITIL Process Manager/Head of Process Management will be responsible … for collaborating with Service Desk Managers to deliver and manage a fully integrated ITIL best practice Framework. As ITIL Process Manager/Head of Process Management you should act as lead for Service Integration in a multi tower environment to define, develop, implement, adopt, and optimise process across all Service Towers within the SIAM model. Ideally as ITIL Process … Manager/Head of Process Management would have ITIL Managing Professional (MP) or ITIL Strategic Leader (SP) certification and previous experience within the same sort of role with strong line management. As you’ll be collaborating with cross-functional teams and stakeholders, excellent communication is a must and organisational skills and have the ability clearly explain technical concepts clearly More ❯
Employment Type: Permanent
Salary: £50000 - £55000/annum £50k +£5k Car Allowance=£55k & Caree
Liverpool, England, United Kingdom Hybrid / WFH Options
Love2shop
development teams to optimize application performance and reliability • Maintain and improve backup, recovery, and disaster recovery procedures • Support incident response and root cause analysis for production issues • Manage configuration management and secrets management solutions • Optimize cloud resource utilization and cost management • Cover on-call rotation for production support (1 week out of 6) As well as making … improvements to: • Deployment automation and releasemanagement processes • Application and infrastructure monitoring and observability • Security scanning and vulnerability management in pipelines • Performance optimization and capacity planning • Development team productivity through tooling and automation What we would like from you • Strong experience with CI/CD pipeline design and implementation (Azure DevOps, GitHub Actions) • Proficiency in Infrastructure as … great if you have the following • Experience with Azure DevOps administration • Knowledge of database deployment automation and migration strategies • Familiarity with microservices architecture and deployment patterns • Experience with API management and gateway solutions • Knowledge of network security and firewall management • Certification in Azure, AWS, or DevOps methodologies • Experience with chaos engineering and resilience testing • Familiarity with service mesh More ❯
birkenhead, north west england, united kingdom Hybrid / WFH Options
Love2shop
development teams to optimize application performance and reliability • Maintain and improve backup, recovery, and disaster recovery procedures • Support incident response and root cause analysis for production issues • Manage configuration management and secrets management solutions • Optimize cloud resource utilization and cost management • Cover on-call rotation for production support (1 week out of 6) As well as making … improvements to: • Deployment automation and releasemanagement processes • Application and infrastructure monitoring and observability • Security scanning and vulnerability management in pipelines • Performance optimization and capacity planning • Development team productivity through tooling and automation What we would like from you • Strong experience with CI/CD pipeline design and implementation (Azure DevOps, GitHub Actions) • Proficiency in Infrastructure as … great if you have the following • Experience with Azure DevOps administration • Knowledge of database deployment automation and migration strategies • Familiarity with microservices architecture and deployment patterns • Experience with API management and gateway solutions • Knowledge of network security and firewall management • Certification in Azure, AWS, or DevOps methodologies • Experience with chaos engineering and resilience testing • Familiarity with service mesh More ❯
warrington, cheshire, north west england, united kingdom Hybrid / WFH Options
Love2shop
development teams to optimize application performance and reliability • Maintain and improve backup, recovery, and disaster recovery procedures • Support incident response and root cause analysis for production issues • Manage configuration management and secrets management solutions • Optimize cloud resource utilization and cost management • Cover on-call rotation for production support (1 week out of 6) As well as making … improvements to: • Deployment automation and releasemanagement processes • Application and infrastructure monitoring and observability • Security scanning and vulnerability management in pipelines • Performance optimization and capacity planning • Development team productivity through tooling and automation What we would like from you • Strong experience with CI/CD pipeline design and implementation (Azure DevOps, GitHub Actions) • Proficiency in Infrastructure as … great if you have the following • Experience with Azure DevOps administration • Knowledge of database deployment automation and migration strategies • Familiarity with microservices architecture and deployment patterns • Experience with API management and gateway solutions • Knowledge of network security and firewall management • Certification in Azure, AWS, or DevOps methodologies • Experience with chaos engineering and resilience testing • Familiarity with service mesh More ❯
old swan, north west england, united kingdom Hybrid / WFH Options
Love2shop
development teams to optimize application performance and reliability • Maintain and improve backup, recovery, and disaster recovery procedures • Support incident response and root cause analysis for production issues • Manage configuration management and secrets management solutions • Optimize cloud resource utilization and cost management • Cover on-call rotation for production support (1 week out of 6) As well as making … improvements to: • Deployment automation and releasemanagement processes • Application and infrastructure monitoring and observability • Security scanning and vulnerability management in pipelines • Performance optimization and capacity planning • Development team productivity through tooling and automation What we would like from you • Strong experience with CI/CD pipeline design and implementation (Azure DevOps, GitHub Actions) • Proficiency in Infrastructure as … great if you have the following • Experience with Azure DevOps administration • Knowledge of database deployment automation and migration strategies • Familiarity with microservices architecture and deployment patterns • Experience with API management and gateway solutions • Knowledge of network security and firewall management • Certification in Azure, AWS, or DevOps methodologies • Experience with chaos engineering and resilience testing • Familiarity with service mesh More ❯
Liverpool, Merseyside, England, United Kingdom Hybrid / WFH Options
Circle Recruitment
Service Desk Manager - ITIL - Liverpool Service Desk Manager with proficient experience in leading a team of IT service desk analysts, ITIL/another service management framework and improving the Service Desk function is required by a leading firm in central Liverpool. They are looking for a proven Service Desk Manager who has experience in pushing through change, by identifying … from home. Essential Skills Required: Experience in managing a Service desk/IT helpdesk team Working with external customers within service delivery/service desk Proven experience in change management in a Service Desk/Service Delivery, and a track record of improving the Service Desk function ITIL experience or another service management framework is a must A … good understanding of incident, problem, change, and releasemanagement processes. The ability to drive the best Service and have a passion for IT technology The ability to identify process improvement and areas that are inefficient or need upgrading Excellent communication, people and stakeholder management skills, somebody who can drive through change and improvements across a Service Desk More ❯
North Cumbria Integrated Care NHS Foundation Trust
are looking for highly motivated problem solver who thrives under pressure and has a passion for customer service. You will provide second line support of clinical applications including, incident management, request fulfilment, problem management, monitoring, change & releasemanagement and decommissioning. The role is full time, permanent at 37.5 hours per week. The role offers hybrid working … and resolve issues and requests. Assist in the testing of new functionality and updates. Document support activities Maintain documentation including standard operating procedures. Participate in application upgrades and change management processes. About us At NCIC, we have an ambition to deliver outstanding healthcare services to the population of North Cumbria. The Trust is committed to creating a centre of … administration of applications Working in a technical environment with a Service Desk and associated tools Desirable Delivering continual service improvements Working within an environment that applies the ITIL Service Management framework Working knowledge of the NHS Other Requirements Essential Willing to travel Ability to work as part of a team as well as alone Willing to undertake personal development More ❯
Paddington, Warrington, United Kingdom Hybrid / WFH Options
The Bridge IT Recruitment
requirements and value use cases to ensure platform investment delivers maximum value aligned to business priorities. The I&T ServiceNow Product Owner will also be responsible for ongoing platform management and operational excellence. At Urenco we re committed to giving you opportunities to be your best. If you feel you meet some, but not all of what were looking … the full product lifecycle to meet customer/user needs and achieve targets. • Coordinate customer testing and support end users during Solution testing ensuring robust checking of platform before release to wider user base. Coordinate product launches and deliver organisational change management through appropriate communications and training. Adapt products based on changing customer/user needs and creates … retirement and transition plans • Ensuring the platform is maintained and working efficiently through effective releasemanagement, upgrades and patch management. Including end user engagement concerning planned maintenance and downtime of the service. • Management of the Knowledge Management Database within ServiceNow. • Ensuring all documentation relating to the platform is up to date, accurate and easily accessible for More ❯
long-term service health and user satisfaction. Ensure operational readiness and service enablement across all transitions. Required Skills & Experience Technical Skills Strong experience with ServiceNow (ITSM, CMDB, Change/ReleaseManagement). Proficiency in Microsoft 365 technologies (e.g., Exchange Online, SharePoint, Teams, Intune). Solid understanding of ITIL v4 principles and service lifecycle. Familiarity with monitoring and alerting … coordinating UAT and functional testing . Process & Delivery Proven track record in service transition planning and execution . Experience designing and implementing support models . Strong knowledge of change, release, and incident management . Skilled in process mapping and documentation . Soft Skills Excellent stakeholder management and communication skills. Strong analytical thinking and problem-solving ability. Comfortable More ❯
bradford, yorkshire and the humber, united kingdom
Pontoon Solutions
long-term service health and user satisfaction. Ensure operational readiness and service enablement across all transitions. Required Skills & Experience Technical Skills Strong experience with ServiceNow (ITSM, CMDB, Change/ReleaseManagement). Proficiency in Microsoft 365 technologies (e.g., Exchange Online, SharePoint, Teams, Intune). Solid understanding of ITIL v4 principles and service lifecycle. Familiarity with monitoring and alerting … coordinating UAT and functional testing . Process & Delivery Proven track record in service transition planning and execution . Experience designing and implementing support models . Strong knowledge of change, release, and incident management . Skilled in process mapping and documentation . Soft Skills Excellent stakeholder management and communication skills. Strong analytical thinking and problem-solving ability. Comfortable More ❯
Business Analyst – Application & Vendor Selection (Product Management Systems) - £500 per day - Outside IR35 - Hybrid - 3 Months initial contract We’re seeking an experienced Business Analyst to support the selection and implementation of a new Product Management application for a global FMCG organisation. This role will play a key part in gathering requirements, mapping processes, and supporting vendor evaluation … while also contributing to the wider lifecycle management of business-critical applications. Key Responsibilities - Gather and document detailed business requirements for the selection and configuration of a new product management application. Map current and future-state processes across the product management lifecycle to support application selection and implementation. Provide IT input into the RFP process, working closely … across global teams. Analyse proposed changes to assess their impact, feasibility and priority. Translate business requirements into functional specifications, ensuring global applications are updated accurately. Assist in change and releasemanagement, ensuring deployments are well planned and communicated. Troubleshoot application issues when needed, working with third-party vendors to ensure timely resolution. Skills & Experience - Proven experience as a More ❯
on defects and collaborate with development teams to resolve issues effectively. Engage in continuous integration practices using tools like Jenkins and GitLab to streamline the testing process. Participate in releasemanagement activities, ensuring that all releases are thoroughly tested before deployment. Conduct performance testing using LoadRunner and other tools to assess application scalability and reliability. Collaborate with cross More ❯
in India to ensure coverage and continuity Required Skills/Experience The ideal candidate will have the following: Strong communication and organisational skills required Prior experience in incident/releasemanagement or test/project management preferred No deep domain knowledge required, but familiarity with Commercial and Investment Banking environments is a plus Must be based near More ❯
data platform development, data modelling, shaping and technical planning You will be a mentor among the owning decision making and evaluation of requirement suitability, facilitate reliable estimates, technical project management, stakeholder management with a project Ensure that resource requirements are understood and planned/estimated effectively against demand, including identification of additional temporary resource capability within projects Maintain … vendor management. Implementing best practices around data security, privacy, and compliance for the teams compliance with cyber security and data protection and supporting along with BI lead Strong stakeholder management will be required for maintaining relationships with our business users to clarify and influence requirements. Including liaising with internal business departments and functions to manage the service level expected … release. Dimensions of Job: This role is part of a well-established data team, the role offers a great opportunity for the right candidate to hone their modern data management skills in a friendly and supportive environment. This role requires attendance to a Leeds based office as often as needed with a minimum 2 days a week. Able to More ❯
Portsmouth, yorkshire and the humber, united kingdom
TalentHawk
or Finance modules) tailored for utilities sector needs. Gather and translate business requirements into functional and technical designs. Ensure integration with enterprise systems (billing, asset/field service, customer management). Provide guidance on best practices, security, compliance, and scalability in Oracle Fusion. Collaborate with business stakeholders, architects, and development teams to deliver end-to-end solutions. Support testing … deployment, and releasemanagement activities. Requirements Proven experience as an Oracle Solution Designer/Architect. Strong expertise in Oracle Fusion ERP (Finance, Procurement, Supply Chain, or HCM). Utilities industry knowledge (metering, billing, asset management, service operations) desirable. Familiarity with integration tools (OIC, APIs, middleware). Strong communication and stakeholder management skills. Oracle certifications preferred. More ❯
Manchester, Lancashire, United Kingdom Hybrid / WFH Options
IO Associates
methods, status codes, and API security best practices Experience with Azure Services (App Services, Functions, Storage, SQL Database) Skilled in Azure DevOps - source control, CI/CD pipelines, build & releasemanagement Understanding of OAuth, JWT , and securing APIs & data encryption Solid experience writing unit and integration tests (xUnit, NUnit, etc.) You'll be joining a team that values More ❯
such as Data Cloud. Create clear documentation: solution designs, process flows and platform diagrams. Participate in sprint planning, backlog refinement, and design reviews. Promote best practices around platform governance, releasemanagement, and scalable design. Stay current on Salesforce releases and AI trends to recommend enhancements and guide strategic improvements. Experience & Skills Required: 5+ years of Salesforce experience in … enabled features (e.g., Einstein GPT, Next Best Action, Prediction Builder) Salesforce Platform App Builder or Consultant certifications Familiarity with multi-org environments and data integration strategies Experience with change management and user adoption planning Knowledge of data governance and platform security best practices Who You Are: You’re someone who can think strategically but isn’t afraid to get More ❯
warrington, cheshire, north west england, united kingdom
The Citation Group
such as Data Cloud. Create clear documentation: solution designs, process flows and platform diagrams. Participate in sprint planning, backlog refinement, and design reviews. Promote best practices around platform governance, releasemanagement, and scalable design. Stay current on Salesforce releases and AI trends to recommend enhancements and guide strategic improvements. Experience & Skills Required: 5+ years of Salesforce experience in … enabled features (e.g., Einstein GPT, Next Best Action, Prediction Builder) Salesforce Platform App Builder or Consultant certifications Familiarity with multi-org environments and data integration strategies Experience with change management and user adoption planning Knowledge of data governance and platform security best practices Who You Are: You’re someone who can think strategically but isn’t afraid to get More ❯
IT Environments Manager Manchester - Hybrid 3 days office Salary - Up to £80,000 psd Group have been engage on an IT Environments Management role for the Insurance and Financial Sector. This client has a global footprint and a growing presence in Manchester. They are currently seeking an Environment & Release Manager to ensure the optimal setup, configuration, maintenance and … to ensure the development, testing, staging, and production environments are reliable, scalable, and secure. What you will need: YOU MUST have strong experience in IT environments and exposure to releasemanagement and knowledge of IT infrastructure, virtualisation technologies, and network management. Experience managing complex IT environments, including development, testing, staging, and production setups. Hands-on experience with cloud More ❯
bolton, greater manchester, north west england, united kingdom
psd group
IT Environments Manager Manchester - Hybrid 3 days office Salary - Up to £80,000 psd Group have been engage on an IT Environments Management role for the Insurance and Financial Sector. This client has a global footprint and a growing presence in Manchester. They are currently seeking an Environment & Release Manager to ensure the optimal setup, configuration, maintenance and … to ensure the development, testing, staging, and production environments are reliable, scalable, and secure. What you will need: YOU MUST have strong experience in IT environments and exposure to releasemanagement and knowledge of IT infrastructure, virtualisation technologies, and network management. Experience managing complex IT environments, including development, testing, staging, and production setups. Hands-on experience with cloud More ❯
warrington, cheshire, north west england, united kingdom
psd group
IT Environments Manager Manchester - Hybrid 3 days office Salary - Up to £80,000 psd Group have been engage on an IT Environments Management role for the Insurance and Financial Sector. This client has a global footprint and a growing presence in Manchester. They are currently seeking an Environment & Release Manager to ensure the optimal setup, configuration, maintenance and … to ensure the development, testing, staging, and production environments are reliable, scalable, and secure. What you will need: YOU MUST have strong experience in IT environments and exposure to releasemanagement and knowledge of IT infrastructure, virtualisation technologies, and network management. Experience managing complex IT environments, including development, testing, staging, and production setups. Hands-on experience with cloud More ❯
South Yorkshire, Sheffield, United Kingdom Hybrid / WFH Options
The Bridge IT Recruitment
business domains Produce and maintain technical design and solution documents Collaborate with stakeholders and third-party vendors to deliver business outcomes Apply DevOps practices for continuous improvement (pipelines, branching, releasemanagement) Ensure alignment with security, compliance, and design principles Skills & experience: Proven background in Salesforce development (Apex, LWC, integrations) Experience creating solution design documents Strong understanding of Salesforce More ❯
to retire. Lead mixed teams (internal squads and partners), aligning resources across concurrent projects. Drive end-to-end delivery: design, build, testing, cutover, stabilisation, and hypercare. Oversee change and releasemanagement, vendor performance, and service evolution. Champion scalable, integrated solutions that land well in the business and deliver measurable value. Your background Depth in SAP FI/CO More ❯
Manchester, Lancashire, England, United Kingdom Hybrid / WFH Options
Axon Moore Group Ltd
dashboards, workflows, saved searches, reports, and custom fields. Collaborate with Finance, Operations, and IT to identify process improvements and translate requirements into technical solutions. Manage system upgrades, testing, and releasemanagement to minimize disruption. Monitor performance, troubleshoot issues, and liaise with external consultants or vendors when needed. Train internal users and create documentation for best practices. Ensure system More ❯