18 of 18 Remedy ITSM Jobs in the UK

Senior ITSM Engineer Must have an Active DV Clearance 4 Day weeks are available Senior ITSM Engineer Opportunity An opportunity exists for an experienced Senior ITSM Engineer to join a specialist ITSM Tooling team delivering enterprise service management solutions within secure Defence environments. The Senior ITSM Engineer will support the development, implementation and optimisation of ITSM tooling across multiple programmes and customer environments. The Senior ITSM Engineer will work as part of an Agile delivery team producing build documentation, configuration standards and implementation plans for complex ITSM platforms. This role suits ...

ITSM Engineer Onsite in Basingstoke Up to £60,000 per annum dependent on experience + benefits package Active DV clearance is required for this role We're looking for an ITSM Tooling Engineer to support major digital transformation programmes. Working within an Agile team and reporting … Senior ITSM Tooling Architect, you'll play a key role in designing, building, and configuring enterprise-scale ITSM solutions across complex environments. This is an opportunity to work on high-impact, large-scale systems that demand security, resilience, and innovation. Key Responsibilities Design, install, configure, and customise ITSM ...

patterns, inefficiencies, and automation opportunities. Exceptional communication and presentation skills covering both technical and business concepts Strong stakeholder management and communication skills Experience with ITSM platforms such as ServiceNow, Jira Service Management, or BMC Remedy. Familiarity with current digital workplace trends, e.g. cloud journeys, productivity solutions and tools, employee ...

Experience: 10 years of relevant industry experience as a SQL DBA.Proficient in PowerShell scripting and Windows Operating System Administration (Windows 2014+).Familiarity with BMC Remedy IT Service Management and different storage systems.Proven ability to manage large databases effectively.Excellent team player with the ability to work in a focused ...

years of relevant industry experience as a SQL DBA. Proficient in PowerShell scripting and Windows Operating System Administration (Windows 2014+). Familiarity with BMC Remedy IT Service Management and different storage systems. Proven ability to manage large databases effectively. Excellent team player with the ability to work ...

SDLC phases including design, development, and solution delivery • 5+ years of hands-on experience implementing and architecting BMC Helix/BMC Remedy ITSM solutions including Incident, Problem, Change, Request, Knowledge, CMDB, and Discovery • Strong prior experience as a BMC Helix Technical Lead/Solution Architect, preferably supporting ...

years Role Overview The Data Warehouse/Database Engineer will design, build, and support the data layer required to transition reporting from Remedy to ServiceNow , enabling Business Objects to consume clean, performant, and reconciled datasets. The role focuses on bulk data ingestion, SQL development, schema design, and data … reconciliation skills Experience supporting BI tools (e.g. Business Objects) Desirable Experience Experience working with ServiceNow data extracts or APIs Exposure to Remedy ITSM datasets ...

improve supplier performance Nice to have Working with remote/cross‐functional teams Mobile/fixed network safety or compliance knowledge BMC Remedy experience JV environment experience ...

experienced Systems Analyst with a working knowledge of ITSM and BMC Remedy? Sopra Sterias aerospace defence and security sector are on the hunt for an IT Service Management analyst with experience working on Remedy for an ongoing project working within a key client. It will … your role to maintain the existing Remedy Service Management platform by providing senior-level administration and taking technical ownership. There will also be future opportunities to get involved in ad hoc project work so familiarity with related technologies such as VMware, SQL Server and PowerShell scripting would ...

Responsibilities Provide 1st line support where required, supporting customers users with first time fixes and account creations Assist with configuration and development of ITSM tools such as Jira Service Management, Remedy, and chat services such as Mattermost. Investigate problems and opportunities in existing processes and contribute … qualified or highly experienced in the practices 5+ years of experience in an IT Service Desk or End User Support role Experience using ITSM tools (e.g. Jira Service Management) Solid understanding of ITIL-based service management practices (Incident, Request, Problem, Change) Desired Competencies Experience in environments using Agile ...

delivering high-quality IT support to service users, internal stakeholders, and suppliers. This position requires expertise in managing ticketing systems such as Remedy and ServiceNow , troubleshooting technical issues, and ensuring effective incident resolution—either directly or through supplier coordination. The ideal candidate will have strong organisational skills … internal stakeholders/suppliers, ensuring timely and effective resolution of issues and queries. Ticketing System Management : Efficiently manage and utilise ticketing systems like Remedy and ServiceNow to track, manage, and resolve support tickets. Technical Troubleshooting : Leverage advanced IT knowledge, particularly with incident/ticketing systems, to troubleshoot ...

delivering high-quality IT support to service users, internal stakeholders, and suppliers. The team is responsible for managing ticketing systems such as Remedy and ServiceNow, troubleshooting technical issues, and ensuring effective incident resolutioneither directly or through supplier coordination. Driving performance to meet agreed objectives, Service Level Agreements (SLAs … handling meter faults, connectivity issues, or providing technical support within the energy sector. Ticketing & Email-Based Support Familiarity with platforms such as ServiceNow, Remedy, Zendesk, or similar CRM/ticketing systems for efficient incident resolution. Technical Troubleshooting (Non-IT Specialist) Understanding of smart meter functionality, connectivity challenges, firmware ...

major cloud migration programme. Design, engineer, and implement cutting-edge endpoint security solutions utilising Trellix, BeyondTrust, and CrowdStrike. Deploy enterprise security solutions via ITSM systems, including Remedy and ServiceNow change control. Produce high-quality technical documentation, workflows, and support materials. Collaborate with security vendor consultants and Technical ...

major defence-sector client. This role is ideal for someone who thrives in a complex, high-security environment and enjoys owning and enhancing critical ITSM platforms. The Role You'll take technical ownership of the BMC Remedy platform, ensuring stability, performance, and continuous improvement. Your work will …/2) VMware SQL Server (Level 1) PowerShell scripting Networking (Level 1) Strong understanding of ITIL principles Desirable Hands-on experience with BMC Remedy Background working to tight SLAs To learn more, please do reach out to Tom Royston via email on Reasonable Adjustments: Respect and equality ...

robust security measures. Engineer Security Solutions: Design, implement, and support cutting-edge endpoint security solutions using Trellix, BeyondTrust, and CrowdStrike. Deploy Solutions: Utilize ITSM systems like Remedy and ServiceNow for effective enterprise security deployments. Documentation & Workflows: Produce high-quality technical documentation, workflows, and support materials to guide ...

developments and education of the wider team during version upgrade/systems maturity. Good understanding and use of BMC Helix/Remedy and Atrium CMDB with a good understanding of BMC Common Data Model and the SID (Shared Information … Data model) Excellent understanding of technologies used by IT Infrastructure (Virtualisation, LDOM, Cloud etc). Strong understanding of Configuration Management's role within other ITSM functions, including exposure/experience of Change Management, Incident Management (including Major Incident) and Problem Management. Experience or understanding of project management methodologies including ...

Micro or Trellix Knowledge of email security gateways, ideally Clearswift Strong understanding of Active Directory administration Experience across Windows and Linux security Familiarity with ITSM tools such as Remedy or Jira Strong incident response and analytical skills TO BE CONSIDERED: Please either apply through this advert … client in line with this vacancy. KEY SKILLS SOC Engineer, SIEM, Elastic, Tanium, EDR, Trend Micro, Trellix, Clearswift, Active Directory, Windows, Linux, Incident Response, ITSM ...

Work from Office We are looking for an experienced Portfolio/Program Manager/Delivery Director - with ServiceNow and or Remedy service assurance to lead and manage a large-scale ServiceNow transformation program for a Telecom client. The role involves overseeing multiple workstreams, managing multi-vendor delivery teams … technology roadmaps. Program Leadership - MUST HAVE Lead end-to-end delivery of a large ServiceNow transformation program for telecom operations. Manage multiple workstreams including ITSM, ITOM, CMDB, TSOM, TSM, CSM, and integrations. Drive program execution aligned with business transformation goals. Establish and maintain program governance frameworks. ...